When I start illustrator, I get a message that my graphics card drivers are not up to date.

[jeffg55600211]

I have updated the drivers, but still the same message. How do I correct this?

[Digital Risk]

Good Morning! If you use a machine with the INTEL HD 4000 Integrated Graphics, and you're on Windows 7 or above, INTEL FIXED THIS ISSUE LAST WEEK.

A new driver package was released 1/21 [DRIVER SIGNED 12/21/2015], Driver Version 10.18.10.4358

I just installed and I am no longer receiving the message, screenshot attached and link to driver download below.

LINK TO INTEL WEBSITE: https://downloadcenter.intel.com/download/25698/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Ge...

Proof

Fire and Brimstone Disclaimer: The information here worked for me, but may not work for you. I take no responsibility if you wreck your system and need to reinstall windows. My machine is an HP Elitebook 2570p, with an Intel Core i7 3520M, and Intel HD4000 Integrated Graphics, with no discrete gpu/optimus/etc. I am not using OEM graphics drivers. Using Non-OEM graphics drivers may void your warranty or cause system instability. Proceed at your own risk.

[Jaysb77]

Oh okay so you only have the intel HD 4000 GPU in your laptop. I thought you had 2 GPU's. I have the Nvidia Quadro K5100M and the Intel HD 4600 in my laptop. The HD 4600 didn't have any driver problems. Glad to see you got it working

[Marvest]

Finally I can put to rest this issue. @AaronAtDR thanks for posting the link. That did it. I'm on Windows 10. I have a PC with Intel HD Graphics and AMD Radeon HD 7700.

[UsernamesByTK]

I have "Intel(R) HD Graphics Family and when I scan it says I have the most up-to-date drivers.

Can anyone help me??

Windows 10 (Surface Pro 2).

[nathant25593664]

Same problem here. Started with latest CC update. Worked fine before that. Intel HD Graphics 4600 triple checked that drivers are the most current and even tried older drivers to see if that was the issue. Seems to be a bug in Illustrator update. 

[nathant25593664]

Windows 8.1

[jdsmarketing]

Took me half a day but I noticed windows seemed to just say latest drivers are installed when they actually are not. If you go through and install from the direct file (not the folder) it updated to the latest driver and now all is working fine. Double check your driver version against the actual latest and see if windows is just saying the latest is installed

[MarkoKosovic]

If someone experience this error when using laptop, if you have dual video cards i have a solution.

Some laptops and desktop computers have two GPU's. One for performance mode and one for economy mode.

When you are using laptop screen only on battery there is a possibility that your default setting for Illustrator are on power saving settings.
That tells the system to use lower end graphic card, or graphic card that doesn't have latest drivers due to different manufacturer (HP laptop graphic card can be Intel HD, but Intel drivers  are not working, you have to use HP drivers).

To fix this, you have to find 2 things.

1. Power settings for graphic cards
2. AIGpusniffer.exe to apply performance settings

The way Illustrator decides witch graphic card to use is with service application: AIGPUSNIFFER.exe

THIS IS NOT THE PROCESS FOR EVERY LAPTOP. JUST EXAMPLE FOR MY CONFIGURATION. JUST APPLY 2 STEPS.

Settings for my laptop. With HP Intel graphic card i have extra Radeon for performance.

On my system i fond aigpusniffer at:

C:\Program Files\Adobe\Adobe Illustrator CC 2015\Support Files\Contents\Windows\aigpusniffer.exe

Run the above application!!!! This is maybe crucial so your graphic setting program can pick up the aigpusniffer.exe and allow you to change settings for it!

Under Catalyst control center i select "Add application".

And find the file:

Select power setting:

System is now using correct card with good drivers and GPU.

[pandhunareswara]

Thanks, I have been desperate resolving this issue, and now this really works.

[ozcanosx-Fdfm98]

same problem here... i have also intel hd 4000 and nvidia 670M / windows 10 64bit

its very strange, i have no error message but cannot use GPU. GPU screen seems bellowed

[VanderHiar]

EXACTLY SAME PROBLEM HERE! AS YOUR CAPTURE.... I WAS THINKING IN PASTE THE PRINTSCREEN BUT... IS IDENTICAL YOURS!

AND YESTERDAY I JUST CREATED A NEW DISCUSSION ABOUT THIS... BUT ALREADY TRIED EVERYTHING...

ADOBE SHOULD IMPROVE THIS CODE DETECTION TOGETHER WITH INTEL, MICROSOFT AND MAYBE NVIDIA WHO KNOWS?!

EDIT: OR DO U DUDES THINK THAT OUR CARDS IS JUST NO COMPATIBLE?

THANKS EVERYONE.

LONGLIFE ADOBE!

[pamelaHEB]

Same problem.
System Info:
Dell Desktop 64-Bit
OS: Windows 7 Enterprise, Service Pack 1

One monitor: Dell UltraSharp 1907FP

One Graphics Card: Intel HD 4600 Graphics

Current GPU Driver: Video_Driver_9HYM9_Wn32_10.18.14.109_A05.exe

GPU Driver was installed through Intel HD Graphics Control Panel yesterday after getting the error message in Illustrator.

Restarted computer

Rechecked GPU Driver through Intel HD Graphics Control Panel to verify most current driver installed for my card. Yes, it is.

Renamed Illustrator Preferences in: C:/Users/%username%/AppData/Roaming/Adobe/Adobe Illustrator 19 Settings_OLD

Started Illustrator and got same error message:
"Software driver of one or more cards are not up-to-date. To use GPU Performance, update the software drivers to the latest version, and then restart Illustrator."

[Future Fossil]

So I finally emailed my Illustrator system info to ShareWithAI@adobe.com.

They called and remote accessed my laptop (Dell M6700/Nvidia Quadro K5000M/Adobe CC 2015/Windows 7 Pro 64bit). Basically they installed the most recent driver from Nvidia's site. I normally do not do that since Dell installs its own version of the driver for me in its system updates. The gamble paid off and everything is in order now. Dell should be more active about advising which drivers can be installed outside of their environment.

Previously I had PS working and recognition, but no compatibility with my card in Illustrator. See pic.

Back to full card utilization after a long vacation. Thanks Adobe for the quick call back.

[kutfvb]

I found a - not very intuitive - workaround. I have a laptop with an Intel HD3000 and a GT 555m.

These instructions aren't literal because my OS isn't in english:

1. Go to device manager
2. Right click on the Intel graphics card
3. Update software driver
4. Lower option: search your computer
5. Again, lower option: allow selection from a list blablabla...
6. Install Microsoft Basic Graphics Card
7. Open Illustrator and enable GPU
8. Repeat the process and reinstall Intel's driver
9. Keep illustrator open because if you close it you lose the GPU acceleration
10. You shouldn't leave Microsoft's driver installed because it adds a lot of screen tearing to windows.

Edit: never mind. While it does allow me to enable the GPU, Illustrator crashes as soon as I open a file.

[Krisppy]

Same problem here,

but today  i've noticed that there is an app call "aigpusniffer" show up in my gpu driver utility, so i try include it in high performance mode and relaunch illustrator

and.... it's work!!!

Do hope it work for you guys too.

Cheer

[Krisppy]

[Krisppy]

[christinem22222222]

Same here!  Already updated drivers!

Already called Adobe and  they had no luck fixing this! 

C'mon Adobe!!!  What am I paying for????

[jacobt49096233]

Hi everyone, I was having the same issue with my new Dell XPS 15. Illustrator "saw" that I had an Nvidia card but said it wasn't compatible. I tried many of the solutions here and nothing worked. The only thing that came close to a solution was going through the Nvidia control panel and forcing Illustrator to use the built in Intel 530 card, but hey I didn't get a laptop with a 960m for nothin!

So after emailing back and forth with Nvidia support for about a week, the solution that finally fixed it was this email straight from support,

Please try the following steps and let me know if that helps:

1. Please use the below utility DDU to perform clean driver installation: http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html
2. After the download is completed, it would prompt you to extract the file.
3. Once the display driver uninstaller is extracted under download folder you would see Display driver uninstaller .exe file. Double click on it to proceed with the installation.
4. After the Display driver uninstaller is installed, it would prompt for system restore point creation and booting the computer in safemode.
5. Once done, - Select NVIDIA on top and Put a check mark on all the NVIDIA components near the NVIDIA logo. (as a small note, there were no checkmarks for me but I proceeded to the next step)
6. Now click on Clean and Restart (Highly Recommended)
7. Once the computer restarts download the driver 373.06 - http://www.nvidia.com/download/driverResults.aspx/108322/en-us
8. Once the installer wizard begins, accept the license agreement.
9. Select "Custom (Advanced)" install option and then click Next
10. Put a checkmark in the "Perform clean install" option and then click Next.
11. Follow the on-screen instructions to complete the installation
12. After the clean driver installation, restart the computer and make the changes in the NVIDIA Control Panel as suggested in the link below: http://nvidia.custhelp.com/app/answers/detail/a_id/3130 and http://nvidia.custhelp.com/app/answers/detail/a_id/2615/

After following all of the above steps I now get this in AI, all fixed! Hope this helps someone else out there looking for a solution to this.

[danield68376773]

Same problem in my company.

Windows 7 64, quadro 2000, latest driver, and the warning message keep showing + GPU detail not reconized + lot of issues with the zoom & display...

unacceptable from adobe and where is the support...

[AlienWareCR]

Hello fellow illustrator users...

Two weeks ago I bought an ALIENWARE laptop, but since I updated the drivers, it started giving me the infamous error that is affecting us all

I have some walkarrownd the problema, it worked very well for me:

Reviewing the NVIDIA control panel, in the PhysX configuration it appears that the use of the GPU is reserved for the external monitor, so I proceeded to connect my external monitor, open Illustrator and "voilà" Illustrator now if you recognize my Nvidia card.

The thing is that if I turn off the illustrator, I disconnect the external monitor and restart the illustrator does not recognize the GPU.

For me there is no problem because I usually use the external monitor.

I hope this helps some of the many with the same problem.

Regards!