Participant

Question

Why is Adobe Stock so terrible!?

Forum|Forum|4 years ago
September 5, 2021
3 replies
1325 views

I recently signed up for their trial to get 10 images. After browsing for quite some time I just quit because every image I tried to open in illustrator would fail! I keep getting "could not open yadayada.ai" or "could not place" I downloaded the ten that I liked most in vector ai and 9 of them fail to open. It's ridiculous. Why does anyone pay for this?

im using illustrator and creative cloud on the iPad. I thought I could try to get the files from the Adobe Stock website but that fails too. ONE STAR.

Creative Cloud Integration

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Monika Gause

Community Expert

Stock files are typically saved as version 10 EPS.

Maybe Illustrator on the iPad has no access to that ancient version embedded AI file.

WendellaBee

Adobe Employee

Moved to Illustrator

jane-e

Community Expert

@WendellaBee wrote:

Moved to Illustrator

This image from Adobe Stock opens perfectly in Adobe Illustrator. Ths same file will not open in Illustrator for iPad. Can you tell us what might cause this @WendellaBee ? Or direct us to someone who can?

"112712609 - Set of skull fly helmet"

Thank you!

~ Jane

jane-e

Community Expert

Hi @magical_hope0D45

Can you post the numbers for some of the files the you could not open?

I've been using Adobe Stock for several years and have not had the issue of not being able to open files, but I'd be happy try to open a couple that you are having trouble with.

~ Jane

M

magical_hope0D45Author

Participant

Hi Jane,

I'm trying to open the following:

132586425 - vintage aircraft elements set

112712609 - Set of skull fly helmet

jane-e

Community Expert

Hi @magical_hope0D45

"112712609 - Set of skull fly helmet"

I had no trouble opening your second one. I downloaded the AI file, not the jpeg. There are four layers, one for each helmet. It's vector and editable.

"132586425 - vintage aircraft elements set"

Can you check the number you gave me? I got a jpeg with olives with that number!

What version of Illustrator do you have and what is happening when you try to open them? Can you show a screen shot of the error?

~ Jane

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