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Window moves when opening another .ai file

Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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Hello,

 

I am expiriencing a rather sh*tty bug/problem. I am working in Indesign and illustrator in splitscreen (50/50) mode. When I am opening another illustrator file the window moves to a random (so it seems) position on my monitor. The 2 open files are within the same window but the second file (newly opened) dictates the position of the window. I think its not related to how (at what position) i've closed it the last time. It looks like it opens to a random position (sometimes to the full left, or bottom or top). I've tried a lot of things like application frame, every button in the UI interface menu, even solutions from indesign and acrobat but without any succes. 

 

Am i looking in the wrong place or is this something that simply cannot be fixed? 

 

Thanks in advance!

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Bug , Performance

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Hello @Mark.y.Mark,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, macOS System Report (https://adobe.ly/3JwGXJJ), and a screen recording of the problem (https://adobe.ly/3Ucjse6), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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Hello Anubhav,

 

Company policy restricts me from making screenrecordings. My OS is win10pro 22H2, Illustrator 28.4.1 

See attached 3 screenshots;  1st is Illustrator with file 'test 1' opened. 2nd is opening 'test 2' from folder. 3rd is new windowlocation. I hope this is sufficient!

 

Fyi; I cannot see that illustrator is installed on my pc from within CC.. It says there that only acrobat is installed even though Indesign and Illustrator are as well. 

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hello @Mark.y.Mark,

Thanks for sharing the details. To investigate further, would you mind trying to run Illustrator under Safe Mode (Windows) to check if it helps? Also, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
May 07, 2024 May 07, 2024

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Hello Anubhav,

 

I cannot restart in safe mode (pc won't let me). I also cannot log in with another administrator account. I only know that a colleague who sometimes uses the pc experiences the same issue.

 

Recently i started using powertoys > fancyzones. I created a setup with 4 windows. When I set Illustrator as split-screen, 1/2 screen and than open an existing document, Illustrator opens that one in the window used with the fancyzones 4 windows setting. So it looks to me like its opening at how it was closed. Could this be? When i open a second existing file (closed in the same window) it remains in that position. Hence my reasoning.

 

Would like to hear your opinion about this!

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Adobe Employee ,
May 26, 2024 May 26, 2024

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Hello @Mark.y.Mark,

Thanks for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

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Community Beginner ,
Jun 11, 2024 Jun 11, 2024

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Hello @Anubhav Majumder 

Fyi; it looks like the program opens in the location where it was when closing the previous time. I think this is so, because since I use powertoys>fancyzones and Illustrator has a dedicated position on my screen, I haven't seen the issue.

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