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Illustrator for iPad keeps crashing upon launching! Please, help

New Here ,
Dec 17, 2022 Dec 17, 2022

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Greetings, wrote in chat and everywhere possible too. Feel like crying at this point.
All day the Illustrator for Ipad(3.0.1) has been failing to open, literally worked like charm yesterday. I've reinstalled the app, restarted the Ipad, cleaned up all the storage space, but it still fails to work, upon clicking on the app it just self-exits. The PC version works flawlessly like always, it is just the ipad one that won't open. The ios is up to date (14.8) and all the fees are paid. I have deadlines to meet and this is such an inconvenience. I've seen a few more messages in the community here but haven't seen any messages of anyone figuring out what is up, is it an update on the way, the bug or what.
Please, help, this is driving me crazy. Please.   

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correct answers 1 Correct answer

Community Beginner , Dec 21, 2022 Dec 21, 2022

I was with an adobe agent and the agent was the one who suggested to update the iOS software. Looks like my iPad  was running an old version (14.x.x) , the illustrator  app no longer crashes after updating my iPad software to 15.7.2. Hope this helps.  

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Community Expert ,
Dec 17, 2022 Dec 17, 2022

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There are some threads on the forum about it and on occasion you might find someone who could solve it: https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/adobe-illustrator-keeps-crashing-...

 

But also you might need to wait for the Illudtrator team to chime in. @Anshul_Saini  cyn you please help?

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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The most current iOS is 15.7.1. Please check if you can possibly update your iPad.

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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I have the same issue as well. 

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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I was with an adobe agent and the agent was the one who suggested to update the iOS software. Looks like my iPad  was running an old version (14.x.x) , the illustrator  app no longer crashes after updating my iPad software to 15.7.2. Hope this helps.  

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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@Monika Gause . See my reply above. Hope it helps. 

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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@IradaGami @See my reply .hope it helps you. 

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