Illustrator for iPad keeps crashing

[5FF5]

Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing. 

How can I fix this so I can use it for school?

Thank you!

[Monika Gause]

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@Kofi25789089zg4e  schrieb:

Having the same issue currently in 2023 🙂

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Did you check the procedures that Anubhav gave in this post? https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/illustrator-for-ipad-keeps-crashi... 

[amyh288551234h7d]

Having the same problem here too - Aug 2. I noticed the crash starting about a week ago and assumed it was because I was on the iPad OS 17 beta. But, now the beta is public and I've updated to that... and it still crashes. Can't use Illustrator at all. 

[Monika Gause]

Just that an operating system is punlic doesn't automatically mean that all apps will magically run on it.

Always wait for the developers to give you a go.

[Manuel Antoni32052346et2q]

I've checked my requirements and all are ok. As soon as I draw a line or another shape, for that matter, the app still crashes. 
I work on an iPad Pro 4th gen, with more than enough RAM

best,

Manuel Thedim

[Monika Gause]

Which system is it?

[Anubhav Majumder]

Hello @Manuel Antoni32052346et2q,

We understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind updating the OS and the Illustrator app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps.

If the issue persists, kindly share the crash report so that we can investigate this further:

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
• Upload the file to (https://assets.adobe.com/files) and share a link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav

[Pi2539 · Accepted solution]

I just had the same problem. Switched off Show Effects When Using Apple Pencil in Apple Pencil Settings and no more crashes. This must be a recent bug in AI or iPadOS because this never used to happen, unless I accidentally switched this feature on recently? Still a bug anyway. I see people having the Apple Pencil crash issue on Procreate forums too, so my money is it being a long term Apple issue being it's still happening years later! 

[Ian254912681ohm]

Ipad pro 4th generation user using Ipad OS 17 

Was experiencing crashing whenever clicking the tools with the apple pencil, as stated above, when I switched off Show Effects when using apple pencil in Apple Pencil settings it no longer crashes. Thank you @Pi2539 !

[A5C58]

Thank you for this. I came here to post about the same issue, came across your response, switched Show Effects 'Off' and now it's working again 

[Aimee27932948432a]

Hi Pi2539,

Where do I find this " Show Effects When Using Apple Pencil "?  Is this in Adobe Illustrator or on the iPad?

I have iOS 16.6 and I dont see that setting.

Thank you!

[Pi2539]

It's in the iPad (iPadOS) Apple Pencil Settings.

[Pi2539]

To clarify: This setting is in the iPad Apple Pencil Settings, not Adobe's settings.

[Gabe 17 Cr]

Es correcto lo que dice @Pi2539, he realizado ese cambio desde los ajustes de configuración del ipad y el problema se solucionó, no se ha vuelto a cerrar Ilustrador, por mis propios medios encontré la solución (lástima que no había leido antes tu post) y encontré la solución haciendo pruebas de cada ajuste, inclusive borré todos mis archivos pensando que alguno estaba corrupto y daba el problema.
Finalmente dejé de hacer cambios en la aplicación y me centré en los ajustes de Ipad OS, que también procedí a formatear pensando que había un error de sistema operativo, lo cual no fue así, hice downgrade y tampoco.
Lamentablemente en este proceso perdí los archivo de una aplicación muy importante que no tenía respaldo en Icloud, y por esa razón debo empezar desde cero nuevamente.
Como punto final, llegué hasta los ajustes del Ipad, específicamente a los del Apple Pencil y desactivé la opción:
"Mostrar efectos al usar el lápiz digital" volví a Ilustrador y sorpresa! No se cerró mas.

Lo que me llama mas la atención de todo esto es que el equipo de soporte de Adobe, en este caso de Ilustrador no tomen cartas en el asunto y revisen a detalle que puede estar pasando, ni siquiera hay un mensaje en el que indiquen que hay un tiquete de soporte abierto y estan investigando el problema.
Sin duda, si vas a hacer una aplicación que va a funcionar en diversos dispositivos, debes hacer pruebas antes de sacarla al público y si por alguna razón la aplicación empieza a dar problemas, es de suma importancia que soporte le de prioridad ya que es una aplicación de pago, no es gratis!

Además de lo anterior, todo queda en manos de los usuarios de las aplicaciones, por ejemplo en este momento tengo también problemas con otra aplicación de Adobe que es Premier Rush, que al intentar guardar una edición, la aplicación intenta guardar el video y cuando va por 50% aproximadamente se cierra, no se pierde el trabajo en la aplicación pero la edición realizada no se puede compartir.

Aun así agradezco a todas las personas que hacen sus post y que ayudan a que tengamos un mundo mejor.

Saludos!
 

[Monserrat24736941on0n]

Hasta el momento funcionó, muchas gracias me ahorraste tiempo con soporte de adobe  🙂

[multitalented_outfit41698]

Hello,

I have an iPad Pro 12.9 M2 6th generation, and I have installed Illustrator on it. However, I am facing an issue where Illustrator is working fine when used manually, but it crashes when I use the Apple Pencil.

[WTH33591928pxlm]

I just upgraded to iOS 17.1.1 and now Illustrator crashed directly after opening a file. I cannot do a thing and it just closes. I already checked the Apple Pencil settings, but unfortunately for me that doesn't do the trick.
Any other ideas on how to get this back to working?

I do not like it that i am paying for an app that crashes on me.

[Monserrat24736941on0n]

If you can work with your fingers but not with the Apple Pencil. Try turning off the option to show effects when using a digital pencil.

[WTH33591928pxlm]

I am not working with the Apple Pencil at all, i am using a mouse...

[Monika Gause]

Then maybe downgrade the system.

[WTH33591928pxlm]

Downgrading an iOS is not such an easy task 😉 

[Monika Gause]

That's why it's a good idea to gather information about compatibility before even upgrading. 

[WTH33591928pxlm]

That is the world upside down... i am upgrading the OS to get the latest protections as well, so to check all my apps before upgrading, is not how it works...

[Monika Gause]

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@WTH33591928pxlm  schrieb:

That is the world upside down... i am upgrading the OS to get the latest protections as well, so to check all my apps before upgrading, is not how it works...

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earlier versions receive security updates as well.

[Aimee27932948432a]

I am not using an Apple Pencil at all. Im just using my finger and it
suddenly crashes.

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Thank you,

«·´`·.(*·.¸(`·.¸ ¸.·´)¸.·*).·´`·»
«·´¨*·.¸¸.¸*Aimee*¸.¸¸.·*¨`·»
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User Support Specialist
[PII removed by moderator]

[Monika Gause]

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@Aimee27932948432a  schrieb:
I am not using an Apple Pencil at all. Im just using my finger and it
suddenly crashes.

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Did you also upgrade the system? 

That was probably not a good idea.