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Illustrator is unresponsive on the opening screen and Photoshop us asking for Admin log in

New Here ,
Jan 23, 2023 Jan 23, 2023

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I recently started a Graphic design course at school and as such signed in/registered a student plan with my school email and account. The apps work fine on my laptop but was also excited to try them on my Ipad Pro 12.9". But opening Illustrator its just the starting menu and nothing responds. I can tap "new project" all day and nothing happens. I've deleted and redownloaded, off-and-on again, basic things yeah, still nothing, so at the moment I can't even do anything with it on my Ipad. As for Photoshop, it asks me for an admin login, which is weird because I didn't think I would need high authority just to open it on another device.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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<moved from download&install>

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