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August 24, 2017
Answered

An unexpected error prevented access to the file.

  • August 24, 2017
  • 2 replies
  • 465 views

Here is my problem:

When opening Adobe Illustrator file i get this error: An unexpected error prevented access to this file.

I have try uninstalling and reinstalling Illustrator but still the same. Any others experiencing this? Is there another way to open the file?

Thank you

    This topic has been closed for replies.
    Correct answer

    You can try to rename the extension to pdf, because if what I read was right it could be opened with adobe reader.

    The same place also said you can install inkscape and open the file. Also you can open the file with the help of AI Viewer Tool

    Good luck

    2 replies

    Correct answer
    August 25, 2017

    You can try to rename the extension to pdf, because if what I read was right it could be opened with adobe reader.

    The same place also said you can install inkscape and open the file. Also you can open the file with the help of AI Viewer Tool

    Good luck

    Monika Gause
    Adobe Expert
    August 24, 2017

    Which version?

    Which system?

    Can you show a screenshot of the error to check whether the system or Illustrator threw it?

    Where is the file located? If on a server, first copy to your harddisk.

    Are you logged in as an Administrator? If not, log in as Admin

    Is a printer connected, turned on and set up as default? If you don't have a printer, set up a PDF printer as default.