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Asterisk(*) remains in title after saving the file in Illustrator 2020

Community Beginner ,
Jan 13, 2020

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Asterisk in file name does not go away after save. When closing, it asks you to save again...

Mac Mohave

Illustrator 24.02

Occurs on Desktop and/or Network

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

 

{Renamed by MOD}

Hi everyone,

 

Sorry about the trouble this issue has caused. During our investigation, we found that background save process was getting conflicted with some Plugins.

Could you please confirm if you are using any third-party plugins like ESKO? If yes, please try removing that (for testing purpose only) and let us know if this helps resolving the issue.

 

Also, I would request that if you could upvote this issue and share this information here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki) as well. This way you'll keep getting all the updates related to this issue.  

 

Regards,

Srishti

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Asterisk(*) remains in title after saving the file in Illustrator 2020

Community Beginner ,
Jan 13, 2020

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Asterisk in file name does not go away after save. When closing, it asks you to save again...

Mac Mohave

Illustrator 24.02

Occurs on Desktop and/or Network

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

 

{Renamed by MOD}

Hi everyone,

 

Sorry about the trouble this issue has caused. During our investigation, we found that background save process was getting conflicted with some Plugins.

Could you please confirm if you are using any third-party plugins like ESKO? If yes, please try removing that (for testing purpose only) and let us know if this helps resolving the issue.

 

Also, I would request that if you could upvote this issue and share this information here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki) as well. This way you'll keep getting all the updates related to this issue.  

 

Regards,

Srishti

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Jan 13, 2020 2
Community Beginner ,
Dec 10, 2019

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Any one have this problem?

New 2020 version. After saving a file and want to close, Illustrator asks to save the file again.

The little asterek is still visable after saving and the "save" window is not greyed out?

 

Thoughts?

 

{Renamed by MOD}

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Dec 10, 2019 1
Adobe Employee ,
Dec 10, 2019

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Hi there,

 

Thanks for reaching out. I would request if you can share a few more details like:

 

  1. The exact version of Illustrator and the Operating System.
  2. Is this happening with a specific document or with all the documents?
  3. Where are you saving the file, locally or on any network or shared drive? If on any network or shared drive, please try saving a file locally and see if that's working as expected.

 

We're here to help just need more information.

 

Regards

Rishabh

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Dec 10, 2019 0
Community Beginner ,
Dec 10, 2019

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Running 24.0.1  and 10.13.6 OS

Happening with all documents. Tried saving both locally and network folders to see if I get the same message.

Happens for both.

Also tested using the Older 2019 version, saves fine.

 

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Dec 10, 2019 0
New Here ,
Mar 02, 2020

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Hi,

Running 24.0.3 and 10.14.6 OS

New 2020 version. After saving a file and want to close, Illustrator asks to save the file again.

The same issue even we are facing please find the above details of Illustrator as well as Mac operating system.

Please sort this ASAP.

Thanks
Swetha N

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Mar 02, 2020 0
Adobe Community Professional ,
Mar 03, 2020

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Exactly where are you trying to save the file?

If on a network please try the internal harddisk.

Can you try if it gets better when you turn off the "Save in background" in the preferences.

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Mar 03, 2020 0
Adobe Community Professional ,
Dec 10, 2019

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this happens in the 2020 version, but after the 24.0.1 update this must be fixed,

I would suggest:

1- Reset illustrator preferences settings , restart your mac and try again

2- uninstall/reinstall illustraor .

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Dec 10, 2019 0
Community Beginner ,
Dec 10, 2019

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As in reset "All warning dialogs"?

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Dec 10, 2019 0
Adobe Community Professional ,
Dec 10, 2019

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Dec 10, 2019 0
Adobe Employee ,
Dec 15, 2019

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Hi there,

 

I would like to know if resetting preferences helped resolving the issue? If not, please try turning of Background Save from Illustrator preferences and let us know if this helps.

background save Ai.png

 

Regards,

Srishti

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Dec 15, 2019 0
New Here ,
May 17, 2020

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H

 

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May 17, 2020 1
Engaged ,
Jan 07, 2020

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Current Version - Mac - File Saving - despite saving a file, it doesn't have 'save' greyed out after it actually saves, then when I close the document, it asks if I want to save (!).

 

This is a bad glitch - I have to look on my server to see if, in fact, the file has saved - ADOBE - PLEASE FIX!!

 

{Renamed By MOD}

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Jan 07, 2020 0
Adobe Employee ,
Jan 07, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I would request if you can share a few more details like:

 

  1. The exact version of Illustrator and macOS.
  2. Are you able to save the file locally?
  3. Since you are saving the files on a server, could you please check if this is happening with only your user account or with others as well?

 

Regards

Rishabh

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Jan 07, 2020 0
Engaged ,
Jan 07, 2020

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Mac OS High Sierra Version 10.13.6

Ai 24.0.1

I can save locally (to desktop) as well as to the server - however I encounter the same issue about 'save' not greying out and asking to save despite the fact that it did, indeed save.

Appears to be only on my account (not the 2 other individuals I asked)... weird

 

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Jan 07, 2020 0
Adobe Employee ,
Jan 07, 2020

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Thanks for sharing the details, could you please try turning off the Background save option in preferences and see if that makes the difference. For that, please navigate to Preferences > File Handling & Clipboard > Uncheck Save in Background. For more information you can refer to the screenshot below:

 

Backgroundsave.PNG

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Jan 07, 2020 0
Engaged ,
Jan 07, 2020

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That appears to have fixed it! Thanks!

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Jan 07, 2020 1
Adobe Employee ,
Jan 07, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks! 

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Jan 07, 2020 0
Community Beginner ,
Jan 17, 2020

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Unchecking the "Save in Background" button did not work for me. I'm running OS 10.15.2 and Illustrtor 2020. My issue is, I save quite often without any error messages. When I close the file that I have been working on via the network (Drop Box), NONE of the saves are in place and the "Modified Date" doesn't change to the current date and all changes are LOST. This is a NEW occurence. It only happens with Illustrator. And their tech support is NO HELP. Telling me the app is running correctly. IT'S NOT!

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Jan 17, 2020 0
Adobe Employee ,
Jan 21, 2020

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Hi there,

 

Could you please confirm if it is happening when you are trying to overwrite a PDF file? If yes, please update Illustrator to 24.0.3 and check again if you are still facing the issue.

 

Regards

Rishabh

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Jan 21, 2020 0
Community Beginner ,
Jan 21, 2020

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Rishabh: No. It only happens when I change an existing file and "save" on our network (Drop Box). This ONLY happens with Illustrator 2020.

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Jan 21, 2020 0
Adobe Employee ,
Jan 22, 2020

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Thanks for confirming. In which format you are trying to save the file on Dropbox? Have you tried saving the file locally? Have you tried saving the file to a different location on Dropbox?

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Jan 22, 2020 0
Community Beginner ,
Jan 22, 2020

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I'm just saving .ai files. Saving locally works, but is very inconvenient and somewhat archaic in my opinion. Saving to a different location also works, but again, is very inconvenient and increases the possibility of error since we have multiple people who have access to our network files.Again, this ONLY happens with Illustrator.

 

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Jan 22, 2020 0
Community Beginner ,
Jan 08, 2020

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I’m experiencing a weird thing with my Illustrator, specifically when I save a document. I hit Command+S and it saves. Then I close the document and I’m prompted to save again. It’s like the first one isn’t working.  Usually, there has to be a change to the document to be prompted to save.

 

{Renamed by MOD}

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Jan 08, 2020 0
Adobe Community Professional ,
Jan 08, 2020

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Where do you save your files?

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Jan 08, 2020 0
Community Beginner ,
Jan 09, 2020

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The files are saved in shared network folders.

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Jan 09, 2020 0
Community Beginner ,
Jan 09, 2020

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Both saves work.  Just odd Illustrator forces me to save again a second time no matter what to close out a file.  The exception is if I open a file right away then close it the prompt to save does not pop up.  However,  if I open a file make a change then save it then close it out the prompt to save a second time will pop up everytime.

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Jan 09, 2020 0
Community Beginner ,
Jan 09, 2020

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This started happening after updating to Illustrator 2020 (24.0.1) from Illustrator 2019 (23.1.1).

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Jan 09, 2020 0
Adobe Employee ,
Jan 10, 2020

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Hi there,

 

Thanks for reaching out and sharing the details. Could you please share the screenshots of pop-ups you are getting while saving the file? Also, is Illustrator showing the similar pop-ups when you save the file locally?

 

Regards,

Srishti

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Jan 10, 2020 0
Community Beginner ,
Jan 10, 2020

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The pop-up does come up when saving files locally to the desktop as well.  However, this saving twice issue does not occur on all files. 

 

Screen Shot 2020-01-10 at 11.38.39 AM.png

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Jan 10, 2020 0
Adobe Employee ,
Jan 10, 2020

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Hi there,

 

Could you please try turning off the background save option in the preferences and see if that makes the difference. To disable it, please navigate to Preferences > File Handling& Clipboard > Uncheck Save in Background. Let us know if that makes the difference.

 

Regards

Rishabh

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Jan 10, 2020 0
Community Beginner ,
Jan 10, 2020

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Unchecking "Save in Background" in the preferences did not make a differece.  

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Jan 10, 2020 0
Adobe Employee ,
Jan 14, 2020

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Thanks for sharing the details. Could you please try resetting preferences and check if that helps:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Regards!

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Jan 14, 2020 0
Community Beginner ,
Jan 15, 2020

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The saving twice issue still occurs after resetting the preferences.  The issue occurs on all Macs that have updated to Illustrator 2020 in my department (12 in total).

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Jan 15, 2020 0
New Here ,
Apr 14, 2020

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Hello ! I have exactly the same problem. An already saved file ask me to save it again when I close it. I tried "everything" as mentionned in the previous messages but nothing works.

Any news since 15th of january ?




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Apr 14, 2020 0
Adobe Employee ,
Apr 16, 2020

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Hi John,

 

We're sorry to hear about this. I have already forwarded this to our Product team and they are looking into it. We tried but were unable to replicate this issue at our end. Could you please confirm where the files are being saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? Is there any sync service which is turned on?

 

Regards,

Srishti

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Apr 16, 2020 0
New Here ,
Apr 16, 2020

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Hello,

 

Thank you for your feedback.

The files are on a server with big HD and I'm just connected to it (by wire). A backup is running every nights on that server. Files are not move locally to work on it. The server and my computer are all mac systems. I'm working with the last version (updated) of Illustrator. It's not a big problem but it's a bit annoying... 

Kind Regards

John

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Apr 16, 2020 0
Adobe Employee ,
Apr 22, 2020

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Thanks for sharing the details, John. Could you please confirm if the same thing happens if the files are saved on Desktop (System HDD)?

 

Regards!

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Apr 22, 2020 0
Adobe Employee ,
Apr 22, 2020

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Hi,

 

I have reported this issue to our Product team and they are looking into it. I woud request you all to upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39029392-background-sav...) and stay tuned for updates.

 

Regards!

 

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Apr 22, 2020 0
Adobe Employee ,
Jan 13, 2020

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Hi Brian,

 

Thanks for reaching out. I'd recommend trying to reset the preferences. You may use the 

https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.  

 

Let us know how it goes.

 

Regards,

Ashutosh

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Jan 13, 2020 0
New Here ,
Jan 14, 2020

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It also is doing this to me and my team. It just started within the last week

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Jan 14, 2020 0
Community Beginner ,
Jan 15, 2020

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I've tried resetting the prefs but the issue is still there. It's just inconvenient (redundant) because you're continually saving a file even if you already have done so. I save, and then I close out and I'm asked again if I want to save it...

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Jan 15, 2020 0
Adobe Community Professional ,
Jan 15, 2020

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What (filetype) exactly do you save where exactly and how exactly?

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Jan 15, 2020 0
New Here ,
Jan 15, 2020

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When i open an AI file it automatically assigns it an Asterisk

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Jan 15, 2020 0
Adobe Community Professional ,
Jan 15, 2020

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@Natesroom: and your files are saved where? And have linked files in them?

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Jan 15, 2020 0
Community Beginner ,
Jan 15, 2020

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It's an Illustrator file. It happens when saving anywhere, Network - or - Desktop. Interestingly enough, when I open a PDF in Illustrator, and save it back to a PDF, it goes away, as normal...

Thank You

Brian Gaster

{Personal Information removed by MOD}

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Jan 15, 2020 0
Adobe Community Professional ,
Jan 15, 2020

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@Briangaster: so you are not affected by the PDF-saving issue? https://illustrator.uservoice.com/forums/601447-illustrator-bugs?status_id=1746324

 

Also: please don't send your e-mail footer to the forum.

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Jan 15, 2020 0
Adobe Employee ,
Jan 15, 2020

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Hi Brian,

 

Would you mind trying turning off the Background save option in Preferences under File Handling & Clipboard and see if that makes the difference?

 

Regards

Rishabh

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Jan 15, 2020 1
Community Beginner ,
Jan 15, 2020

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That did the trick! After the save, the asterisk disappeared... I'll keep an eye on it, but for now my issue has been corrected. Thank You all...

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Jan 15, 2020 0
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