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VCruntime140_1.dll error while launching Illustrator 2020 on Windows 7

New Here ,
Apr 30, 2020 Apr 30, 2020

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Yesterday everything was fine. Today I get a message that says "the program can't start because VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem. How do I reinstall Illustrator or how do add the dll file?

 

 

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correct answers 1 Correct answer

Adobe Employee , May 05, 2020 May 05, 2020

Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. This is a windows error which generally occurred due to the missing or corrupt Visual C++ redistributable files. Please try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html) and let us know how it goes.

 

Regards,

Srishti

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LEGEND ,
May 08, 2020 May 08, 2020

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Hi there,

 

Sorry to hear about your experience. Please try steps provided on help article https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html and let us know if it helps you out.
Looking forward to your response.

 

Regards,

Ashutosh

 

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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Evening all!

I’m  wanting to design a logo for my niece so downloaded a trial of illustrator after failed attempts in photoshop. For the past 4 hours I’ve been getting an error of ‘this program can’t start because VCRUNTIME140_1.dll is missing from your computer.’ 

Noe I’ve tried most things people recommend and I still can’t get it to work. Reinstalling the app, repairing MSVC2017 and reinstalling MSVC++2015. 

Any ideas? I’d love to have a  play around! 

 

Many thanks 🙂 

 

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Having the same issue with Illustrator. Only happening in Illustrator version 24.1.1. After an hour of hitting the same wall, I just went back to 24.1 and everything is working well.

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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I've just logged onto my desktop to read the forums and have seen theres a few. I'm guessing I won't be able to do anything with the trail version then?

Pleased you're up and running!

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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Oh, you're a genius haha. I didn't know you could install older versions... has done the trick thank you!

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LEGEND ,
May 31, 2020 May 31, 2020

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Hi All,

 

Sorry to hear about your experience. Please try following suggestions given on community discussion https://community.adobe.com/t5/illustrator/vcruntime140-1-dll-error-while-launching-illustrator-2020... and let us know if it helps.

 

Regards,

Ashutosh

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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I installed 2020 new version of PS AI & ID , when I start the Illustrator I get error message saying that "VCRUNTIME140.dll" is  missing and that i should try reinstalling. Have already tried a couple of times but no success - any suggestions? eyal

 

 

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Community Expert ,
Apr 29, 2020 Apr 29, 2020

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Download and install Visual Studio 2015 redistibutable.
https://www.microsoft.com/en-US/download/details.aspx?id=48145

 

However, Windows 7 is no longer supported.
Considering the risk, you should shift to Windows 10 instead of continuing to use it.

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Community Beginner ,
May 11, 2020 May 11, 2020

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solved

 

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New Here ,
Sep 23, 2020 Sep 23, 2020

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I got the suite mainly FOR Illustrator and I've un(installed) multiple times and on a new ASUS Zenbook computer.  Been having issues for a month now...

Today, I was finally able to get this error message.Illustrator_Error_Message.PNG

 

 

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LEGEND ,
Sep 23, 2020 Sep 23, 2020

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Hi there,

 

Sorry to hear about your experience. Please try following the steps given on this help article. Let us know if it helps.

 

Regards,

Ashutosh

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