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Exporting out image for email signature in Illustrator

Forum|Forum|9 years ago
September 14, 2016
4 replies
55264 views

Hi all, I'm hoping someone can help me because it's driving me crazy.

I'm creating an email signature for my business, which is made up of an image, text and logo, in Illustrator and I can't for the life of me get it to export as a clear, small image. I've tried Export > PNG/JPG > 72/150/300, i've tried Save for Web in PNG/JPG/GIF. I've opened it in Photoshop and InDesign to try an export from there and that's not working either. Whatever I try, it's not working. I've tried it on different screens and it's definitely not the Mac, so i'm stuck with a solution.

Any thoughts? I don't understand what I'm doing wrong.

thanks in advance

Josie

This topic has been closed for replies.

Correct answer MartinRD

I had the same issue, which brought me here.

Based on your suggestions, a random thing did it for me

I got a vector image in illustrator - acradabra resized in near mint condition, into an outlook signature.

What I did was.

1. Made a 160point x 40point document

2. Added my vector image to it

3. Pressed File--> export --> save for web (legacy)

2. Pressed "Preview",

3. The image opens in Chrome -

4. Right click the image on chrome, and clicked copy,

5. Pasted it into Outlook-signature form.

Worked for me

H

hhh71345040

Participant

I'm wondering if someone can help me out on here. I need to set up Gmail signature for some clients. They would like the graphics emailed to them so that they can upload the files and set it up themselves.

I have set up a file to 425px by 101px
Exported it as a jpeg, RGB, optimized 300dpi (I'm not even sure if these are the best settings to export it on)

Then if I test it on my personal Gmail account it only comes up as a small question mark graphic and when you compose a new email the graphic is massive. If I try to adjust the size it squishes the graphic up to a square.

I used these same steps before and it worked fine. Can someone please tell me what i'm doing wrong.

Monika Gause

Community Expert

It's so massive, because you exported it at 300 ppi. I suppose you want a 425x101 graphic. Then you need to export at 72 ppi. But

with a height of 101 pixel you won't be able to read anything in that graphic.

Your clients won't be very happy with that. But you won't be able to solve that problem.

H

hhh71345040

Participant

Thanks Monika!

Just so I understand correctly... If I reset the graphic up to a different pixel dimension and then export at 72ppi would it display correctly?

A

andym46131047

Participating Frequently

Hi Josie

Did you ever solve this issue as having the exact same problem with outlook and I have come across your post. When I upload the file as the signature it just looks rubbish on screen.

Regards

Andy

J

josiec33201268Author

Participating Frequently

Hi @andym46131047

sorry I just saw this!

I did (kind of); I've been saving for web, resizing the image to 200% and then resizing it back in Outlook afterwards. This has been working quite well and the image isn't mega big.

hope this helps.

M

MartinRDCorrect answer

Participant

I had the same issue, which brought me here.

Based on your suggestions, a random thing did it for me

I got a vector image in illustrator - acradabra resized in near mint condition, into an outlook signature.

What I did was.

1. Made a 160point x 40point document

2. Added my vector image to it

3. Pressed File--> export --> save for web (legacy)

2. Pressed "Preview",

3. The image opens in Chrome -

4. Right click the image on chrome, and clicked copy,

5. Pasted it into Outlook-signature form.

Worked for me

Scott Falkner

Community Expert

You say it’s not working but don’t provide any more information. What is not working? What does not working look like? Is your email client not recognizing the image? Is it recognizing it but not showing it? Is is showing it, but it doesn’t look how you want? Is it something else?

Tell us what program(s) you are using. Tell us the steps you are taking. Tell us the results you see and how those differ from the results you expect. Show us a screen capture of the unsatisfactory results.

John Mensinger

Community Expert

You seem to believe it has to do with the image file format, but that's doubtful. I'd say it's more likely you'll have to copy/paste it.

You'll probably have to tell us what email client you're using, and explain in more detail how you've gone about trying to add the image to your signature; step-by-step; exactly what you attempt; how you attempt it; how it fails...

J

josiec33201268Author

Participating Frequently

Thanks for the reply John.

Email client is Outlook.

this is the signature in question. I'm just sending it in Outlook and it comes out looking like this.

As I said above i've tried all methods of exporting out the image, different PPIs, saving for web, saving as PDF and taking it into Photoshop. All attempts end up with a horrible, blurry image.

Could it be down to the fact that there's too much going on? If so is there a way to compress it all? I've already tried saving it at 300PPI and bringing it back into Illustrator and Photoshop as a normal image and saving for web again.

John Mensinger

Community Expert

I'm just sending it in Outlook and it comes out looking like this.
All attempts end up with a horrible, blurry image.

Doesn't look horrible here.

Your first post just said "doesn't work." But this seems to indicate it does work, you're just not happy with the image ... (?)

On my screen here and now, it probably looks about as good as I'd expect. The white type against the shadows and highlights of the vegetation makes the whole thing somewhat "noisy" to the eye.

Are you saying you see a big difference between its on-screen appearance in Photoshop and that once it's in Outlook?

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