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ReubenG
Participating Frequently
October 25, 2017
Answered

Illustrator CC Export to PNG Resolution Issues

  • October 25, 2017
  • 8 replies
  • 14151 views

Hello and first off thanks to anyone who can help with my current issue. The problem that I'm having is when I go to export my document to PNG at 300ppi, instead it exports at 72ppi. I've tested the same process with export to JPG and it works as expected. How can I fix this issue? Thank you in advance for your time.

This topic has been closed for replies.
Correct answer AshutoshChaturvedi

Please update to version 22.0.1 to get the fix for this issue.

Thank You.

Warm Regards,

Ashutosh Chaturvedi  | Sr. Quality Engineering Manager – Illustrator

8 replies

M
m_arslan_b
Participant
February 6, 2020

aoa. sir when i make design 300 by 250 pixels. after working on it. when i export as png it is givin the 1200 by 1000 pixels dimenssions.. please help me

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
February 6, 2020

Try to set your export to 72 ppi or 1X.

This will keep your pixel size.

 

    M
    m_arslan_b
    Participant
    February 7, 2020

    thank you sir. you solved my problem. thanks alot

    S
    StaceyS_RV
    Participant
    December 12, 2019

    I have the same issue and frustrated. I have a logo I created in AI. After reading this trail I upgraded again to AI 24.01. My clean logo in AI is nice. But when I "Export for screens" or Export "Save for web" it looks blurry. 

    Small logo (upper left) on our website looks crappy. https://www.reversevision.com/ 

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    December 12, 2019

    Did you check Art Optimized for anti-aliasing?

    S
    StaceyS_RV
    Participant
    December 12, 2019

    Here are my settings.

    abk7113
    abk7113
    Participant
    October 28, 2019

    Having the same issue in version 23.1. Is there a solution?

    annaj48979604
    annaj48979604
    Participant
    November 5, 2019

    I'm having the same issue I think.  I want to export .png's using the "Asset Export" tool and all pngs are exporting at 300ppi.  I need them to be exporting at 72ppi.  I would love to continue to use the Asset Export tool instead of exporting for screens, etc.  This just started happening when I updated to 24.0.

     

    Please and thank you for your help!!!

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    November 5, 2019

    Works as expected here.

    What does the scale setting show in your Asset Export panel?

    T
    tonyrush
    Participating Frequently
    July 13, 2019

    I'm having the same issue. 

    Created a new document ensuring that it was set for 300dpi.

    But ALL attempts to export my image as a PNG results in a 72dpi file. 

    Anyone know what the fix is?  I'm using Illustrator 22.1 but this problem seems to have been going on for awhile based on this conversation.

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    July 13, 2019

    tonyrush  wrote

    I'm having the same issue. 

    Created a new document ensuring that it was set for 300dpi.

    But ALL attempts to export my image as a PNG results in a 72dpi file. 

    Anyone know what the fix is?  I'm using Illustrator 22.1 but this problem seems to have been going on for awhile based on this conversation.

    Illustrator does not have a resolution.

    When you export to a rster file like PNG, you can set the resolution

    DaleValet
    DaleValet
    Known Participant
    May 8, 2019

    I'm running version 23.x.x. Any suggestion why I am unable to export a JPEG at 300dpi?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 8, 2019

      schrieb

    I'm running version 23.x.x. Any suggestion why I am unable to export a JPEG at 300dpi?

    Please give us some context to your question.

    AshutoshChaturvedi
    Community Manager
    AshutoshChaturvediCommunity ManagerCorrect answer
    Community Manager
    November 2, 2017

    Please update to version 22.0.1 to get the fix for this issue.

    Thank You.

    Warm Regards,

    Ashutosh Chaturvedi  | Sr. Quality Engineering Manager – Illustrator

    carved151
    carved151
    Known Participant
    November 3, 2017

    Thanks.  I had the same problem after updating to Illustrator 2018 yesterday.  None of my PNGs would save at higher than 72dpi regardless of export method. I also had some issues with SVGs.  Just updated to v 22.01 and the PNG export issue is fixed!

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      October 25, 2017

      Apparently this is a known bug in CC 2018. Export for screens is the best workaround.

      Error exporting as PNG

      R
      ReubenGAuthor
      Participating Frequently
      October 25, 2017

      Thank you kstohlmeyer1, your help is greatly appreciated.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 25, 2017

      THe low res PNG issue can be fixed and there are a couple of threads about it. Please search the forum. There is a link to a script available that permanently fixes this.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      October 25, 2017

      What version of Illustrator and what operating system are you currently using?

      What is the size of the artboard you are exporting? It could be that the results are just resampled - 72ppi but a huge w&h dimension.

      R
      ReubenGAuthor
      Participating Frequently
      October 25, 2017

      Specs are below

      Illustrator CC 2018 Ver 22.0.0

      OS X El Capitan Ver 10.11.6

      Artboard size: 11'W x 6.63"H

        R
        ReubenGAuthor
        Participating Frequently
        October 25, 2017

        Thank you for your help kstohlmeyer1. I was able to export the file at the correct size via Export for Screens, but it's a little lengthier than just a straight forward export. Not sure if this is a bug or not.

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