Illustrator CS3 13.0.2 update failed to install

I am assuming Chad is on a Mac...

In Windows Vista a search on Updater5 reveals several such folders. None of these folders had anything one might believe was a update.

Well, at least all of you were able to INSTALL illy 13. I run illy 12 on the Macs but wanted to also run it on the XP machines. No luck. Time after time I tried to install the program and wasted many hours. This install was on a brand new Dell XPS loaded to the gills with RAM and so forth. Thankfully Adobe returned the purchase price to me, but it would have been far better to have the program running.
Recently I downloaded the Trial version, thinking that perhaps the install bugs had been fixed. Nope. Same end result- no Illy.
Why does this matter?

You see I make my living as a designer. My favorite tool since 1996 has been FreeHand. I run multiple licences on the workgroup machines in both PC and Mac. Wonderful program it is. But my friends at Adobe won FreeHand when they purchased Macromedia. Adobe really wants me to migrate to Illustrator. That way FreeHand can be set aside as I assimilate Illustrator and it's unique ways. This is all fine and dandy but one thing stands in the way...

To migrate, one needs to have the application install without hangs or jumping through hoops in the registry. To migrate I need to have Illustrator install... period.
Anyways, good that you have Illy installed! Lucky too, as you show the jumping through hoops syndrome as well.
Cheers,
Jeffery

I found that you can find the files in your Library/Application Support/Adobe/Updater5/Install/ if you open them direct and mount them on your desktop you'll ahve no problems installing the updates. This method also provides you with the file to keep for future updating/re-installing - rather than the update auto-deleting the download.

Chad

Update to my earlier post:
I used the CS3 DVD to uninstall Illustrator, leaving all of the other products installed. Then I installed only Illustrator. In other words, I turned off the checkboxes to reinstall/repair the other CS3 applications. (Illustrator was the only item checked)

Update 13.0.1 still fails with "Updater did not Worked", "Adobe Illustrator CS3 13.0.1 Update failed to install."

The "Application Data\Adobe\Patcher Logs\Adobe Illustrator CS3 13.0.1.log" file shows no errors, but Illustrator => About still shows 13.0.0.

Kwan, I need some clarification as to what you mean by "reinstalled" with successful updates to 13.0.2.
1) Used the DVD to REPAIR the CS3 installation?
or
2) REMOVED the CS3 (Illustrator) product completely and installed it a second time?

I've done option 1 several times without satisfactory results. Patch 13.0.1 appears to install, but Illustrator => About still says it's 13.0.0. Patch 13.0.2 fails with the "failed to installed" poor grammar message discussed earlier.

Funny thing is, the first time I ran Illustrator two weeks ago, it was already 13.0.2, but saving files resulted in "I'm sorry, but Illustrator has encountered an error and has to close." I started trying to REPAIR Illustrator after seeing that error 20 times.

Kwan, I had the same problem with the 13.02 update. In fact, I have all the current updates on disk, and immediately after installing CS3, I started installing them one by one. Some fail, others succeed. Illustrator 13.01 worked fine, 13.02 failed.

The Adobe "explanation" is bunk. And the failures aren't even consistent. Some just fail, others claim they can't find the app. Can't find the application? Bullcrap: It's right where Adobe installed it.

Unbelievable.

Julia:

RAM refers to random access memory and is housed in computer chips on your motherboard. It is working space required for the processor to run Windows and a variety of programs. This has nothing to do with Disc drive space (C drive) that is used for storing programs and working files. Your system would run OK with Illustrator 10, but if you could get CS3 to install, it would be very limited.

steve

When I try to install my trail illustrator file, it says i don't have enough RAM 512.0 MB however when checking my c drive space I have 5.17 GB, is that enough. If anyone has any ideas please let me know ASAP!! Thanks

You are not the only one...

Adobe seems to be having lots of problems.

Since I drew no responses, apparently this is not a common or interesting problem. So, I gritted my teeth and followed the technote.

I reinstalled Illustrator over the installed copy. This reset the version to 13.0.0. Then downloaded and sucessfully installed 13.0.1. Then, I downloaded and sucessfully installed 13.0.2.

So, except for understanding why the update balked in the first place, I'm good to go.