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francescob62716832
New Participant
January 31, 2018
Answered

Illustrator export different dimension size than i chose.

  • January 31, 2018
  • 9 replies
  • 174729 views

Hi all!
i'm new to illustrator and i really would like to know how can you guys and gals export a logo in jpg with specific dimensions.
I have this file that i set 100mm wide and 30mm high but when i export it as jpg it changes its dimensions (it is too big or too small in base of what ppi i choose) and I need the actual dimension with the maximum definition because i need to print it.
I used Corel Draw X8 before and after setting the dimension it export perfectly and this doesn't happen with illustrator (i need to use illustrator for some tool that it has).

Correct answer Justus5EE6

For me it just help to click "use artboards" on the very last dialogue window

9 replies

New Participant
April 16, 2025

Hi, I faced a problem similar to yours. I saved the file using Shift+Ctrl+Alt+S, but the image size didn’t increase—it was saved at the original size.

New Participant
January 17, 2024

I exported from Illustrator as an SVG - small file size. I then opened that file in Photoshop - on opening the file in photoshop it asks you to rasterize the image and gives your the options for the dimensions for the new file-size and the dpi. You might need some juice if it is a huge filesize you are after else it might just quit on you. But it allows you to set the dimensions and the dpi. As an example for an exported 2MB svg file - from a maxed out vector in Illustrator at the 10,000 x 10,000 limit... - I rasterized it at 75cms x 75cms at 300 dpi and it took about 25 minutes to complete on a 2014 i7 iMac.

Monika Gause
Braniac
January 17, 2024

Why would you want to export an SVG, then rasterize that in Photoshop?

New Participant
April 16, 2025

Well actually you are quite right... i dragged the ai file onto the PS app and it asks what size and resolution etc... with the windows etc - that was the inly way to do it...

Justus5EE6Correct answer
New Participant
January 26, 2022

For me it just help to click "use artboards" on the very last dialogue window

New Participant
December 22, 2021

Type>Convert to outline and Try it works

Alex Powning
New Participant
October 8, 2020

HI! I have been having the same problem with Illustrator!

 

But I tried saving with the "Save for Web (legacy)" option under EXPORT and it works. No other adjustments needed! The files save with the correct pixel dimensions.

SO try this:

File> Export> Save For Web (Legacy)

It should work!

Laura Coyle.
Inspiring
November 10, 2020

Yes! This is what I do most of the time in Illustrator! It keeps things simple.

 

When I know the number of pixels wide I need my final image to be, no matter what size my Artboard is in Illustrator, I export it using Save for Web. This way I can type in the width I want in pixels (with the proportions locked) and I get that size image. I love Save for Web.

 

But, I just ran into the limitation of Save for Web today - you can't export more than 8192 px from Save for Web! I didn't know that - but, that's still pretty big, if you are printing at 300 ppi, you get 27" out of that. 

 

Monika's answers are very helpful on this thread. I also understand the confusion and frustration people have with Illustrator - but it's a different animal. POD websites will confuse things further by saying you need 3600 pixels at 300 ppi resolution -  when they really mean to say you need 3600 pixels, period. Or, they could say 12" at 300 ppi.

 

New Participant
June 25, 2020

Hello the problem is that the resolution of your document is probably on pixel/centimeter. It should be on pixel/inch

This window can be found in Image/Image Size...

Monika Gause
Braniac
June 25, 2020

Your screenshot is from Photoshop. This is the illustrator forum and the solution to the issue has already been given in the thread.

francescob62716832
New Participant
February 1, 2018

I still don't know why but I found out that if it is set on 180ppi it works perfectly. Probably ilthis is the only resolution the machine can handle with no problems.

Anyway thanks to all for the answers.

danac16722522
Participating Frequently
November 16, 2019

I had the same problem today and, thankfully, found this tread.

 

Adobe - this is STUPID.  If my document is set at 300 dpi, it's ok if you want to increase the resolution, but FRICKIN' TELL ME that in the art board resolution, or appearance panel.  It's rediculous to show me a resolution that it ISN'T?!!

 

And WHY does 72 fricking dpi work as it should?  As I said, go ahead and change the pixel resolution to reflect the increase/decrease in dpi, but just TELL ME, so I don't have to go to a forum to figure out this STUPID decision on your part.

Monika Gause
Braniac
November 16, 2019

"Adobe - this is STUPID.  If my document is set at 300 dpi,"

 

Vector files don't have a resolution. What you have set is the raster effects resolution which has nothing to do with the output resolution.

Braniac
January 31, 2018

Is there a reason you are rasterising the logo by exporting it a JPG?  Illustrator is a vector drawing program, which allows you to create resolution independent artwork. That means you can print it at any size you want without loss of quality.

Also what application are you printing the JPG from?

You can:

  • Print artwork straight from Adobe Illustrator: File > Print.
  • Alternatively save the Illustrator logo as a PDF, and print it from Adobe Acrobat or Acrobat Reader.

When exporting as a JPG and selecting/setting the resolution, you don't change the physical print-dimensions (wxh) of the artwork, instead you create a version that contains more pixels on an inch as you increase the resolution during the export.

For example:

a 10 x 10 cm document, exported at 300 ppi (pixels per inch), will end up being a 10 x 10cm document at 1182 x 1182 pixels. However more pixels doesn't change the physical print-dimension, it will still be 10 x 10 cm.

You can check that using Adobe Photoshop for example. Open the JPG in Photoshop and choose Image > Image Size, and set the Width and Height units of measurement to cm or mm.

OR

if you were to place (File > Place, then click with the loaded graphics icon on the page) this JPG image into InDesign at 100% of the size, it'd still be 10 x 10 cm.

I hope this helps clarify things.

francescob62716832
New Participant
January 31, 2018

thanks for the explanation but I already know how ppi works, and I said that the size on the files is exactly what I need to print but when I print them they'll be bigger than I want...also I need the JPG or Tiff file because these are the only formats that the printer read (it's a new generation printer that has its own program to print) and it's suppose to print the "actual size" of the logo as it has always done...I don't know why ising illustrator this can't be possible

Ton Frederiks
Braniac
January 31, 2018

At what size does your 300 X 100 mm logo print?

And from which application do you print?

Ton Frederiks
Braniac
January 31, 2018

Illustrator only keeps the number of pixels size when you use 72 ppi as resolution.

When you increase the resolution during export, and keep the size the same , Illustrator will increase the amount of pixels.

Export as 72 ppi and change the resolution (without resampling) in Photoshop is the easiest way.

danac16722522
Participating Frequently
November 16, 2019

Tom, thanks for this critical info. 

 

Why does 72 dpi work properly, but any increase or decrease in dpi NOT relfect the new output resolutuion?  It is not displayed anywhere in Illusrtator.  Until I came to this thread, I lost HOURS of work, resizing giant png files.

 

This makes no sense.  Don't allow me to input a resolution (art board), then output a file 10 times larger...

 

...WITH NO EXPLANATION.