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Eamar_Prepress
Known Participant
July 19, 2021
Answered

Stuck at initializing/loading/startup screen unable to launch Illustrator in first attempt.

  • July 19, 2021
  • 3 replies
  • 8416 views

Recently, since the last update at least, Illustrator won't start first time. It sits on the loading window for ages and won't go any further. I have to do the old ctrl-alt-delete and close it via task manager then try to reopen it. Usually the second time it opens almost straight away, other times I'll need to restart the computer to get it to work. Anyone else having this issue or just me? Is there a fix for this?

 

 

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    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @Eamar_Prepress @kasparso38795912,

     

    Sorry for the delayed response. We have recently released an update for Illustrator 2021 (v 25.4.1), which contains some stability fixes. If you are not already on v25.4.1, then we recommend you to update to the latest version.

    If this doesn't resolve the issue, please try the steps shared in the help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observation with us.

     

    Regards,

    Anshul Saini

    3 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    August 3, 2021

    Hi @Eamar_Prepress @kasparso38795912,

     

    Sorry for the delayed response. We have recently released an update for Illustrator 2021 (v 25.4.1), which contains some stability fixes. If you are not already on v25.4.1, then we recommend you to update to the latest version.

    If this doesn't resolve the issue, please try the steps shared in the help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observation with us.

     

    Regards,

    Anshul Saini

    E
    Eamar_PrepressAuthor
    Known Participant
    August 4, 2021

    Got the update this morning and had no issues starting after that! Thanks!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    August 4, 2021

    Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

     

    Regards,

    Anshul Saini

      kasparso38795912
      kasparso38795912
      New Participant
      July 20, 2021

      Started happening to me aswell, right after the last update, same story with Photoshop. It does so every signle day when starting it up for the first time.

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        July 19, 2021

        Hi there,

         

        Sorry about this inconvenience. Could you please share a few more details like:

          •  OS and version of Illustrator
          • Is the issue occurs while you open Illustrator via documents and not the app directly? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
          • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. 
          • Share a screenshot at the point it gets stuck? Does it always stuck at the same point?

          • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
            Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

             

        Looking forward to your response.

         

        Thanks & Regards,
        Anshul Saini

        E
        Eamar_PrepressAuthor
        Known Participant
        July 20, 2021

        Hi, thanks for your reply. This issue happens when opening the app for the first time each day. Always stops at the loading screen (Screenshot attached). Has been happening since the last update a few weeks ago, no changes to the computer.

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