Access Denied Opening InDesign

[thomasm516]

Hello!

I work on an IT Service Desk, and I have a user who is getting an "Access Denied" message (See attached) when trying to launch InDesign.  He just got an update to 2023 today, and that seems to be when the issue started.  He gets the same warning when opening other Adobe products, but InDesign is the one he uses primarily.  He thinks it might be related to Behance, which he does not use.  We could not find an option to turn off Behance, if that is indeed what is causing the issue.  I opened a ticket with the Behance Help Center and they directed me here.  I tried to open a ticket with Adobe, and the automated system told me to contact my administrator, but I am the administrator.  Soooo...

Fortunately, he can close the message and work in InDesign seemingly without any problems.

Any idea on what might be causing the "Access Denied" message, and how we can turn off whatever is causing it, or at least suppress the message?

--Tom

[Peter Spier]

Try opening the CC Desktop App. Log out, then back in. (I'd reboot in between, too)

[thomasm516]

Thanks!  Had the user try this and he reports that it did not resolve the problem.

--Tom

[Robert at ID-Tasker]

No offence but someone at the IT Service Desk should know how to send screenshots ...

[thomasm516]

No offense, but a screen shot was attached.

[Robert at ID-Tasker]

No, You've placed screenshot in docx instead of just attaching it directly. 

[thomasm516]

Yeah, my internal ticketing system isn't the greatest, and that's the way we have to do it.  I had already closed my document, so rather than open it again and copy and paste, I just figured dragging and dropping the file was easier.

[Willi Adelberger]

WHere are the files, gthe indd files, saved? What kin of server?

[thomasm516]

Thanks for the reply, and apologies for the slow response.

The user reports that the document files are stored locally (Windows 10) while he is working on them, and the uploaded to a network share once he is finished with them.  However, he states that the message appears before opening any files.  In fact, he has to clear the message before he can work in the program.

--Tom

[Lumigraphics]

Adobe has a number of services that run alongside their apps. An overly locked-down computer via Group Policy will cause all sorts of problems. I count 27 Adobe-related Background Processes on my Windows 10 Pro box.

Try allowing background Adobe services to run and you should be fine.

[thomasm516]

Thanks for the reply, and apologies for not replying sooner.  I have been on vacation since 11/3 and today is my first day back.  I will give your suggestion a try.

--Tom