Activated fonts not appearing

[Shanti Arts]

I'm having a strange problem with fonts in InDesign. The specific font I'm dealing with is Lavigne. All of its versions are activated in Creative Cloud. It shows up and is usable on my iMac desktop. But, it is not showing up on my laptop. Same adobe account. I'm logged in. I've toggled the off/on buttons in CC several times. I've closed and re-opened InDesign. I've rebooted my computer several times. Lavigne will not show up in the InDesign list of fonts. Strange. Any idea what the problem might be?

[Steve Werner]

See if this document can help:

Troubleshoot font activation problems in ... - Adobe Help Centerhttps://helpx.adobe.com › fonts › tr...

[Steve Werner]

Another suggestion: Try restoring InDesign preferences and caches on the problem computer:

Adobe InDesign: Rebuilding Preferences and Cache Fileshttps://www.rockymountaintraining.com › adobe-...

[Laubender]

Maybe a restart of your machine could help.

Certain cached files in the system should be removed or updated by the process.

Had a different font issue on my Windows 10 machine yesterday evening with InDesign 2022; not with InDesign 2021, though. InDesign 2022 did not recognize a certain OTF font. InDesign 2021 and lower versions on the same machine did!

Today, after a simple restart of my machine all is working as expected. Also with InDesign 2022.

Regards,
Uwe Laubender

( ACP )

[EdwardCPI]

If you are using InDesign 17.2, there is a bug where it will not recognize certain fonts. For me it was Big Caslon Medium. For others it was Milo, and others. The only "solution" is to revert your version of InDesign back to 17.01.

[Shanti Arts]

Thank you! That did the trick. I went back to 17.1 and now Lavigne is there. 

[Joseph-C]

Thanks, Edward!

FYI for anyone trying this, I also had to toggle the Adobe Fonts setting.  

Open the menu from the account icon at the top right of Creative Cloud desktop, choose Services, and then toggle Adobe Fonts to turn it off and back on.

[Logan24012696zp6i]

Thanks! Anybody know why I'm not able to revert to 17.1?

[EdwardCPI]

What happens when you try?

[Logan24012696zp6i]

17.1 doesn't appear as an option. Even when I go through Adobe's website
and try to directly download 17.1, I'm not given the option.


--
Logan Maertens
English Teacher + Yearbook Adviser
Arcadia High School
Thearcadian.net

[Joseph-C]

Hi Logan, you need to use the CC Desktop App to install it rather than logging into CC using a web browser.

[Joseph-C]

[Logan24012696zp6i]

I've tried both. 

When I click the three dots, the only option is uninstall. I'm running it on a brand new computer that hasn't had a previous version installed. 

[Joseph-C]

Try logging out of your CC account, restarting your computer, and logging in to CC again. 

[EdwardCPI]

Doesn't appear where...in the Creative Cloud App after you've click on the three dots and then "Other Versions"?

What about 17.01? That would work also.

[susiesusiesusie]

I have had the same issue with a different Font. Adobe Indesign Support was absolutely no use. Only Extensis Support pointed out to this thread. Downgrading Indesign solved the issue. Adobe Support needs to get better!

[EdwardCPI]

There are "Adobe Community Professionals" in these forums. You would think they would be relaying this issue back to their support people since there are so many threads/posts about this.

[BobLevine]

If you think they put any more weight into a report from us than they do from anyone else, you are mistaken.

[Laubender]

Hi Edward,

did a bug report internally in Adobe InDesign Prerelease.

To all:

Please COMMENT on this bug report at InDesign UserVoice and vote for fixing the issue:

installed font missing InDesign 17.2 macOS 12.3 (Monterey) and macOS Catalina
Tom Moulaert, Mar 29, 2022
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...

Regards,
Uwe Laubender

( ACP )

[Anshul_Saini]

Hi @Shanti Arts @EdwardCPI @susiesusiesusie,

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

Regards,

Anshul Saini

[W0D44]

My font problem is only on InDesign (the other Adobe applications are fine), no matter if it's 17.2 or 17.1. I tried to install and uninstall different versions, still not working. I use a Mac book Pro, recently upgrade to a new machine. Trying to open an old InDesign file contains that font, finding it's missing in the InDesign font dropping menu. I manually dropped them in Library>Application Support>Adobe>Fonts, also manually dropped them in Application>InDesign>Fonts, I tried to upload it in Creative Cloud, I tried all these attempts, nothing changes.

It is a font set, comes with Serif and San in 4 styles, 23 fonts in total. All 23 fonts displayed correctly in Illustrator and Photoshop. But in InDesign, it only display the Serif set (2 fonts). It's my main font I have to use them. What other things could I try?

[HARSHIKA_VERMA · Accepted solution]

Hi W0D44, & All

Thank you for being so patient. The team has fixed the issue with the latest InDesign update. Please update InDesign (17.2.1) to the current version and let us know if the issue is resolved. If you're still experiencing the issue, please try resetting the preferences and let us know if that helps.

We're here to help.

Thanks,

Harshika

<Marking as correct only to highlight everyone>

[Bevi Chagnon - PubCom]

Version 17.2.1 was just released and is supposed to correct the missing font bug.

Give it a whirl and let us know if it doesn't work. Don't forget to reboot your machine after you install the new version.

Our best to you.

[W0D44]

Resetting the preference and rebooting don't work. I don't know what else I could do. Still showing just one font and missing the rest of the font family.

[Laubender]

W0D44 said: "I don't know what else I could do."

Go back to InDesign 17.1 or 17.0.1.

Regards,
Uwe Laubender

( ACP )