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Participant
April 25, 2025
Question

Adobe background tasks stuck and will not clear

  • April 25, 2025
  • 3 replies
  • 2147 views

Given the cost of Adobe and how many people are complaining about this, I think Adobe needs to fix this. Shutting down over and over to clear this, with only a hit & miss success rate, is not at all practical. I've done the reboots. I've done all the many attempts others have done and I'm still getting the spinning background task manager and it will not clear on a very extensive document. 

3 replies

Service1FCU
Participating Frequently
April 30, 2025

This has been happening for me when attempting to export to PDF. The PDF doesn't export until I go to Task Manager to abort the .indd application. Just installed latest update (4/30/25) and the problem is not fixed.

Community Expert
April 30, 2025

Not really sure what's going on - maybe disable Adobe Fonts in the preferences.

 

See if it helps - I'll do more digging.

 

Just to say it's tough because we don't have screenshots or steps to reproduce - can you please supply these so we can see what's happening?

 

Robert at ID-Tasker
Legend
April 25, 2025

@TaffyM 

 

In order to disable Background Tasks and see what is going on:

 

To disable InDesign's background tasks, you can create a blank text file named DisableAsyncExports.txt and place it in the appropriate InDesign directory.

For macOS -  /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/MacOS/

For Windows - C:\Program Files\Adobe\Adobe InDesign 2021\ 

 

 

It's also possible that your file is corrupted - if you can still open it:

1) you can try IDMLing - export as IDML, open, save with a new name - DO NOT overwrite your original file,

or

2) create a new, blank document - best would be if you make it the same page size and with the same margins - then move ALL pages from your document to the beginning of this new document - save it with a new name - more details here: https://community.adobe.com/t5/indesign-discussions/error-when-exporting-indd-to-pdf/m-p/15283647#M621836

 

Anubhav M
Community Manager
Community Manager
April 25, 2025

Hello @TaffyM,

Could you share more details, like the version of the OS/InDesign installed, and a small screen recording of your exact workflow and the problem, so I can check this with the team?

Looking forward to hearing from you.

 

Anubhav