As I can see this issue is occuring for some of the Mac users, and not all of them. It could be the issue persists for old documents and they are not getting saved propely. Also they could have been saved without any preview at the time of creation, and the issue got highlighted now due to "Preview Not Saved" Dialogue.

Kindly follow these steps and update me on your findings : (Kindly reply on this post only for better tracking)

1. Open your document, which is showing the "Preview not saved" issue.

2. No need to mention this but still, just double check on the "Always Save Preview" preference, and get it enabled.

3. Make a slight change in your document, so that asterik "*" appears beside your document name. You will see something like this

Now we can say that the document has been dirtied. (This is an important step, without this preview saving wont happen)

4. Now re-save your file again, so that the asterik "*" sign disappears. Now your document has been saved.

5. Re-check if the Preview appears now. The File preview should be visible.

Still, if the File Preview is not visible, kindly attach your file here, with a screenshot.

Thanks,

Siddhant Gupta

InDesign Team

I

ingridc79556058

Participating Frequently

Hello, Thanks for the instructions. I had done a dirty save earlier, and now I followed your instructions again but I still don't get to see a file preview. I will provide a Creative Cloud link in a private message.

I

ingridc79556058

Participating Frequently

Same problem. I think it started happening when Adobe InDesign updated to 18.1. I work on mac OS 12.6.2

HARSHIKA_VERMA

Community Manager

Hi @ingridc79556058,

We are sorry for the trouble. Would you mind sharing the file with us so that we can investigate on our end? If yes, please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

We will try our best to investigate.

Thanks,

Harshika

HARSHIKA_VERMA

Community Manager

Hi All,

Thank you for sharing the files. I have logged a bug with the engineering team so that they can investigate it on their end. I will update you as soon as I hear any updates from the team and also if we require any more information.

Please continue to share the impacted files with me so that we can continue to investigate and attach them to the bug.

We will try our best to help.

Thanks,

Harshika

N

nanjat18950080

Participant

Same problem here on Ventura 13.1 and Indesign 18.1

Preview shows 'Preview not saved'.

But.. when browsing these indesign files with Adobe Bridge, the preview shows! So, the preview is saved but not shown by OSX.

albertof72196494작성자

Known Participant

I can confirm the same....preview shows in Bridge but again, not in OSX Finder preview.

HARSHIKA_VERMA

Community Manager

Hi @albertof72196494 and @nanjat18950080,

Thanks for confirming, Albert. Would you mind sharing the file with us so that we can investigate on our end? If yes, please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

We will try our best to investigate.

Thanks,

Harshika

Kevin Stohlmeyer

Community Expert

What are your settings in Preferences/File Handling?

If you select the item in your Finder window and get Info, does it show "Open with InDesign 2023"?

albertof72196494작성자

Known Participant

Yes it is (see my prefs attached) these have never changed. It recently started happening out of the blue, not sure why? I did noticed that much older IND files do show the IND icon in the preview pane.

HARSHIKA_VERMA

Community Manager

Hi @Anshul_Saini I did as you suggested, and reset InDesign's cache and preferences manually, and I also created a test admin user account, and the issue persists.

I would also like to point out that this issue is hapening globally across most InDesign files stored both locally and on external drives, regardless of the version of InDesign used to create them.

However, it's not a consistent issue. Some files actually do display a preview, though the preview is noticeably extremely low-res compared to what I have been accustomed to:

Whether or not the InDesign file displays a preview seems to be totally random. For example, in the above directory of 13 InDesign files, 4 of them display very low-res previews — specifically the file names ending in 02, 03, 07, and 08.

Hi @atomicvibe,

Thank you for trying the steps suggested. Could you please share a file with us so that we can investigate on our end? If yes, please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

Would you mind also checking if there are any pending operating system updates like 13.1?

We will try our best to help.

Thanks,

Harshika

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