All of a Sudden Can't Access "Character Window" to change a font, leading or kerning

[LisaLa]

Running InDesign 18.2.1

Mac OS Ventura 13.2.1

I haven't updated anything and it was working fine earlier today. Then I went back into InDesign and All of a Sudden Can't Access "Character Window" to change a font, leading or kerning. Please see screenshot below which shows no ability to anything in the "Character Window". I have restarted both InDesign and my Mac and still same issue. Please help...

[Robert at ID-Tasker]

Maybe try resetting preferences:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo... 

[barbara_a · Accepted solution]

If resetting preferences doesn't work you may need to uninstall/reinstall with Adobe CC Cleaner tool.

[LisaLa]

Thank you that worked

[melissapiccone]

Are you sure? It looks like you can scroll down in your properties panel and the character panel should be there under the appearance section. I can see th scroll bar... 

[Barb Binder]

Hi @LisaLa:

FWIW, I'm on the same versions (InDesign 18.2.1/Mac OS Ventura 13.2.1) and this morning I was suddenly unable to use keyboard shortcuts or more critically, press Delete to edit a typo. Like you, I restarted InDesign and then I restarted my Mac to no avail. I ended up having to reset my preferences, as advised. That took care of it. I'm a longtime InDesign user, and regularly reset preferences before I teach an InDesign class, so this took me by surprise because normally it takes a while to develop corrupt preferences.

~Barb