Can't save or undo in inDesign 2021

[jasonkyle1976]

I can't save or undo in inDesign 2021

This happens often at the moment and I have to force quit.

[Barb Binder]

Hi @jasonkyle1976:

That's upsetting. My first thought is save and save often.

Are recovery files being generated when you force quit? Check the folder specified by InDesign > Preferences > File Handling > Document Recovery Data. 

Is this happening with one file or all files? Did you upgrade from 2020? Did you migrate preferences files?

~Barb

[jasonkyle1976]

Hi Barb

Yeah this has been since I upgraged to 2021

If I force quit the data recovery has been ok it's just a pain I have had this happen about 6 times today.

Back to 2020 for now.

Illustrator has been buggy too so I am on 2020 with that also.

[jasonkyle1976]

This started hapening again with 2020 now.

I deleted all versions of indesign with prefrences and reinstalled 2021 —

When I opened that app it was displaying history from a year ago.

All was working well for most of the day and then it started hapening again.

What's up developers? Where's the bug? 

[jasonkyle1976]

Man this is starting to get really annoying now... any help would be apreciated!! Wasting time loosing work now

[Ashutosh_Mishra]

Hi All,

Sorry to hear about your experience. Would you mind sharing version of the OS?
You may try resetting the preferences of the app manually as instructed below:

For Windows 

• Close all Adobe applications. 
• Go to Locations : 
• C:\Users\user\AppData\Roaming\Adobe  
• C:\Users\user\AppData\Local\Adobe. 
•  Rename InDesign folders to InDesign.old 
• Launch InDesign from CC. 

For MAC  

• Close all adobe applications 
• Go to Locations:  
• ~/Library/Caches 
• ~/Library/Preferences 
• Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
• Launch InDesign from the CC 

***Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Let us know how it goes.

Regards,

Ashutosh

[jasonkyle1976]

Thanks Ashutosh

Still no luck...

[jasonkyle1976]

[Seza Henrique]

I'm having the same problem.

Suddenly I can't Undo anymore and it's not possible to Save or Save As. 

So I have to export an Idml file to not lose everything.

It must be fixed in a hurry! Help us! 

[Gabe5F98]

I have the exact same problem.  I cannot save, undo or save as. Started happening in Indesign 2020 every so often, upgraded to Indesign 2021, now if happens very often (5 times just today).  Running macOS Catalina 10.15.7, was going to upgrade to Big Sur, but a co-worker of mine is having issues with Big Sur, with Illustrator.

[Rocketdrive]

I do not understand how Wacom touch relates to not being able save a document, but it results in productivity loss. I just stumbled upon this after investing time in setting up a document, which I couldn't save after all. Time lost.

It has been almost a year since OP. Why hasn't the issue been addressed yet?

[jasonkyle1976]

I don't know how or why this is an issue but it is frustrating having to remember to turn touch off everytime I use indesign.

[Andreas Ohlsjö]

Having the exakt same annoying problem.

Indesign 2021, running OSX 11.2.1 Big Sur on an Macbook Pro 16,1.

[jasonkyle1976]

Are you using a Wacom tablet?

[Andreas Ohlsjö]

Yes I am!

[jasonkyle1976]

Turn off the touch function when using indesign and the problem should go away.

[Andreas Ohlsjö]

Seems to work. thank you!

[jasonkyle1976 · Accepted solution]

This seems to be some issue with indesign and Wacom.

Turn off the touch function on your Wacom tablet when using indesign an the problem should stop. 

[pandaSA]

I have no wacom tablet and have the same problem. PC, Win 10, logitech mouse. I thought it was related to variable width fonts because it didn't happen until I built a large docment with a custom width font, but that might have been only a coincidence.

    A not-too-helpful workaround is to end Indesign using Task Manager or Resource Monitor. This preserves the temp file, which might make it possible to rename it to an INDD document.

[Billy5FEE]

I have a one by wacom tablet but havent used it in months. This problem has only just occured this week. How can i turn off the touch function on my wacom tablet when it isnt even connected to my laptop?

[jasonkyle1976]

Can you do it in your system prefs?

[Billy5FEE]

Can’t find anything in my preferences

Get Outlook for iOS<>

[jasonkyle1976]

if you have a driver setup for your tablet you should see it here.

[Billy5FEE]

no i have nothing wacom in my preferences

[alicial66483221]

My wacome tablet has a physical switch you can turn on/off for the touch at the edge of my tablet; maybe check that?