Cannot handle the request because a modal dialog or alert is active

[juliea40434586]

Every time I am trying to open indesign documents, use indesign and/or quit indesign the same message pops up " Cannot handle the request because a modal dialog or alert is active". I have no clue what to do and am very desperate ! please help

[Michael Bullo]

Try restarting your computer.

Try resetting the preferences

Set preferences in Adobe InDesign

If the above don't help post to this forum an image of your screen including the message and the entire InDesign interface.

[juliea40434586]

i am unable to shut my mac book down. i am stuck

[Michael Bullo]

If you hold down the Command, Option and Escape keys you will bring up a Force Quit Applications box. Can you kill InDesign from there?

[juliea40434586]

brilliant thank you!!

[Steve Werner · Accepted solution]

If you cannot shut down your Mac, here are some methods, at least one of which should work:

(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:

Select Adobe InDesign and Force Quit.

(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.

(3) Unplug your computer as a last resort.

[juliea40434586]

brilliant thank you!!

[omar5FCE]

My problem is not that I don't know how to quit it, but simply out of the sudden I can't use Indesign because of this message 'Indesign cannot handle the request because a modal dialog or alert is active'

Does anybody know how I can resolve this? I tried to uninstall and reinstall the programm but nothing has changed and I'm really struggling to know what to do... Thank you

[defaultc7y0v541kdt8]

Hi, did you ever figure out the problem? Im having the same issue where I can force quit the app easily but it simply won't work or open documents. Thanks

[omar5FCE]

Hi, try this video. It helped me to open new documents / it hasn't been the same tho (somehow it doesn't save the history but at least I can open new documents and work).

https://www.youtube.com/watch?v=rvzPcuMThXk&t=33s

Hope you'll be able to make it work!

[CityHearts]

Thank you. Helped me too

[Hiromi5CF3]

i have the same problem now!

[rob-with issues]

I am having exacty the same problem. All my apps are inaccessible. I've spent all day trying to solve it. Shutting down does not effect it. It's like my subscription has disappeared. I am only offered trial or buy option on all the apps. This is my job, and I cannot work. Support is non existant.  - Prove me wrong adobe!!!!!

[Abhishek Rao]

Hi @rob-with issues,

I’m really sorry to hear you’re experiencing this- it sounds incredibly frustrating, especially when it’s affecting your ability to work.

The issue you’re describing could be related to a licensing problem, which might explain why you're seeing the trial or buy options.

First, try these steps to resolve it:

1. Sign out and sign back in to your Adobe Creative Cloud account:

   • Open the Creative Cloud desktop app.
   • Go to Help > Sign Out, then sign back in with your Adobe credentials.

2. Clear the Creative Cloud cache:

   • In the Creative Cloud app, go to Help > Manage Account > Clear Cache, and restart the app.

If the issue persists, it may be helpful to check your subscription status under Account Information to ensure everything is in order.

Also, could you please share a screen recording of the workflow you're following until the prompt appears? This will help us pinpoint the problem more accurately.

Thank you,
Abhishek Rao

[rob-with issues · Accepted solution]

Hi Abhishek,

Thank you for reaching out to help. It was indeed frustrating, I lost a day’s work, not mentioning the stress.
I’m relieved to say I now have access to my account.

I had been using the wrong user name (I use several to monitor spam). I couldn’t access my passwords as they were in a CC document.

The strange thing is that using the wrong user name but the same password, I was still being recognised by Adobe, which made me think my access info was correct.

I still don’t know how I came to be signed out of Adobe in the first place (I have never knowingly signed out).

I now have alternative access to my access info so hopefullt if this happens again I can sign in without distress.

I’ve been with Adobe products since their birth, so this was a bit of a shock. It makes me realise how few issues they have!!

regards

Rob Dowie

[Joseph Alexa22467534276g]

 It may be helful with a New Year Production 

[john123!!!]

this does not solve the problem. it quits the app but the problem comes back when it is opened again.

[Kathy Crowe]

Same issue here. When I try to launch get that dialogue and can't go any further. Happens with all Creative Cloud software 

[Frans v.d. Geest]

You double posted, the answer is already here;

https://community.adobe.com/t5/indesign-discussions/indesign-cannot-handle-the-request-because-a-mod...

[travissketches]

The answer wasnt a fix, it was just a solution on how to quit indesign. We all want to know how to resolve the issue so it doesnt persist. Force quiting in the middle of your work kinda sucks. 

[Nick286441836xie]

Not a fix

[Caden Wright]

I just had this issue. I fixed it by:
1) Go to creative cloud.
2) Uninstall Indesign.
3) Reinstall Indesign.
Once I reinstalled the app. Everything was working properly and I could open all my files.

[Rishabh_Tiwari]

Hi ,

Thank you for reaching out and sharing the solution that worked for you. I am sure it will help other community members. If it happens again, before uninstalling, you can try to close Adobe-related processes from the task manager/activity monitor and restart your computer then check again. 

Thanks
Rishabh