Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Cannot open file error

New Here ,
Apr 06, 2022 Apr 06, 2022

My computer crashed and when I attempted to reopen the file I was working on I got the following message.

 

Please advise.

 

InDesign_RPd2punCvA.png

 

TOPICS
Import and export
506
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 06, 2022 Apr 06, 2022

Look in the directory where the file is located for a .idlk file and delete it.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 06, 2022 Apr 06, 2022

The .idlk would be hidden, so you will have to activate showing hidden files to locate it and delete it.

WIN :- View hidden files and folders in Windows

MAC :- Use the shortcut cmd+shift+. on the finder window

-Manan

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2022 Apr 07, 2022

I deleted the .idlk file and it still creates the error.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 07, 2022 Apr 07, 2022

Then we could be looking at file corruption. Check the file size, does it look fishy? Very small in size or something like that. Can you share the file? So that we can have a look at it

-Manan

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 08, 2022 Apr 08, 2022

I have shared the file. Thank you.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 08, 2022 Apr 08, 2022

you'll ned to post it someplace (like dropbox or other sharing service) and give us a link....

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 08, 2022 Apr 08, 2022
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 08, 2022 Apr 08, 2022

File does not open here, either. It is either massively damaged or not an InDesign file at all -- I tried opeing it in Wordpad and got nothing but blank pages (I think 688 of them -- that's waht I got with Word). Typically a .indd opened that way will show characteristic header info.

Is it possible this file was renamed from something else?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2022 Apr 15, 2022
LATEST

I did change the name thinking that that would solve the problem. I went back to the original google drive folder, deleted the  .idlk file, and reverted back to a previous version. THIS WORKED! Thank you to everyone for their assistance.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines