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Compatible GPU and Monitor not detected After Update to version 20.4 (64bit version)

Forum|Forum|8 months ago
June 16, 2025
8 replies
7069 views

Dear all,

Has anyone experienced the same thing after updating to version 20.4? That Compatible GPU and Monitor not detected.

For the information with previous versions never experienced the same thing, below is my specisification lapotop:

CPU: Inter Core i5 Gen 11th

GPU: NVidia Geforce MX330.

Please advice how to solve it.
Thank you

Correct answer Sanyam Talwar

@Anas25667606uril Your monitor resolution is 1920 x 1080. To access the GPU feature on Windows, the monitor should have a resolution above 2K.
_______________________________________________________________________
High resolution monitors are becoming the standard. With the high monitor resolutions, it is getting difficult for CPU to handle the rendering. This is where the GPU comes into play. Rendering on high-density displays is best handled by the GPU. GPU acceleration makes the rendering of the documents faster while zooming, scrolling, and panning. The enhanced performance from using the GPU in InDesign powers features like Animated Zoom which make zoom actions smooth and animated. Based on our internal tests as well, we found that GPU acceleration provides better performance when the monitor resolution is greater than 2K and the GPU has atleast 1GB vRAM. Hence, these have been set as the minimum system requirements.
_______________________________________________________________________

If the GPU isn't enabled by default on Windows, please share the following information:

Display adapters in Device Manager (Ensure that the display cable is connected to the GPU port on machines with dual display ports for proper rendering)
Display settings (To access the GPU feature on Windows, the monitor should have a resolution above 2K.)
Share the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer

Refer to FAQ section on https://helpx.adobe.com/indesign/kb/gpu-performance.html

Regards

Sanyam Talwar(he/him)

InDesign Engineering Team

I

IDLitt

Participating Frequently

Hello!

Why is Eizo ColorEdge CG2420 (16:10 aspect ratio, 1920x1200) + 4GB AMD Radeon Pro too weak to use GPU in InDesign? Win 11, ID 20.4.1 😕😕 I saw that min. req. is "Monitor 2K", but please explain - why? :]
Rgrds

BobLevine

Community Expert

Solved: Re: Compatible GPU and Monitor not detected After ... - Adobe Product Community - 15372269

S

Studio Punkat

Participant

Bonjour,

j'ai deux problèmes avec InDesign depuis la dernière mise à jour (v20.4) :

UNDO : L'historique se vide tout seul après avoir accumulé des actions et je ne peux plus annuler que la dernière. Avant la dernière mise à jour, je pouvais revenir en arrière autant de fois que nécessaire sans problème /// MATOS : Win11 + RAM 32Go
AFFICHAGE : Quand je sélectionne une ligne de texte tout le bloc devient blanc. Il faut que je zoom ou déplace l'affichage pour pouvoir voir le texte à nouveau. Ca le fait depuis les deux dernières mises à jour /// Matos : Carte NVIDIA RTX 4060 à jour + Ecran Ezio CG2420.

Si quelqu'un peu m'aider, ce serait super. Merci !

Abhishek Rao

Community Manager

Hi @StudioPunkat,

Thanks for flagging both these issues, those sound frustrating to deal with, especially when they interrupt your workflow.

For the undo history resetting unexpectedly, I tested this on my end, and it works fine for me. Could you let me know if this happens consistently in every file or only certain ones? Also, does it behave the same way after restarting InDesign or your system?

Regarding the display issue where the entire text block turns white when selecting a line, that definitely shouldn’t be happening. Since you’re on an NVIDIA RTX 4060, would you mind confirming if GPU Performance is enabled in Preferences > Performance? If it is, try disabling it temporarily to see if it improves the rendering issue. A short screen recording of this behavior would be really helpful as well.

Looking forward to hearing back from you with these details so we can help move things forward!

Abhishek

S

Studio Punkat

Participant

Bonjour Abhisek,

Merci pour vos réponses.

Concernant l'historique d'annulation, le problème semble se produire aléatoirement. Peut-être l'ai-je réglé en sauvegardant le fichier avec "Enregistrer sous" plutôt que "Enregistrer", mais je ne suis pas sûr que ce soit cette manipulation qui est réglé le problème pour l'instant.

Concernant l'affichage, impossible de sélectionner "Performances GPU". Il indique "GPU et moniteur compatibles non détectés". Il affiche cependant ma carte dans "Informations GPU" (cf. screenshot joint), même si la mémoire totale indiquée (4095MB) ne correspond pas à ma carte (8187MB). Ce qui est étonnant, c'est que cette carte est reconnue et fonctionne dans Photoshop, Camera Raw et Illustrator.

S

Sanyam Talwar

Community Manager

@FLORENCIA25155671urn5 @assause If the GPU isn't enabled by default on Windows, please share the following information:

Display adapters in Device Manager (Ensure that the display cable is connected to the GPU port on machines with dual display ports for proper rendering)
Display settings (To access the GPU feature on Windows, the monitor should have a resolution above 2K.)
Share the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer

Refer to FAQ's section on https://helpx.adobe.com/indesign/kb/gpu-performance.html

Regards

Sanyam Talwar(he/him)

InDesign Engineering Team

assause

Community Expert

Provide IDSniffer of your own environment.

It is not the environment I originally envisioned, but it is one that I consider to be beyond 2K, since it is an environment with a 2560x1600px display.

(It is a GeForce RTX 4060 Laptop + Intel Iris Xe environment, so we expected to use the RTX 4060 as the GPU, but it is the Xe that we recognized)

(IDSniffer file attached)

Also, the initially confirmed environment was displayed only on a WQHD (2560 x 1440px) external display.

This is also something beyond 2K.

(Incidentally, the help does not recognize that. The Japanese documentation does not even mention 2K.)

<.xml converted to .txt by MOD>

IDSniffer.pdf

Abhishek Rao

Community Manager

Hi @FLORENCIA25155671urn5 and @assause,

Thanks for sharing the details. I'm currently checking this with the product team to better understand what might be causing the GPU detection issue in version 20.4. I'll keep you posted as soon as I have an update from them.

Appreciate your patience in the meantime!

Abhishek

I

IDLitt

Participating Frequently

Hello

is Eizo 1600x1200 + 4GB AMD Radeon Pro too low to have GPU in InDesign?!
Do we need to buy a gaming monitor?

I

IDLitt

Participating Frequently

Sry 🙂 Of coz 1920x1200
ColorEdge CG2420 (16:10 aspect ratio)
The question remains... 🙂

BobLevine

Community Expert

You don't need a gaming monitor but you need something with a higher resolution. Mine are 2560x1440 and my video card is six years old and GPU Performance is enabled.

assause

Community Expert

The same phenomenon occurred.
On a Windows 11 24H2 laptop with GeForce RTX 3060 Laptop + Intel HD Graphics, only InDesign does not recognize the GeForce.
The NVIDIA Control Panel gives priority to the NVIDIA GPU.

A

Anas25667606uril

Participant

I have the same issue with RTX 3060 laptop.

Here is my GPULog\IDSniffer

<.xml attached as PDF by MOD>

IDSniffer1.pdf

S

Sanyam Talwar

Correct answer

Community Manager

@Anas25667606uril Your monitor resolution is 1920 x 1080. To access the GPU feature on Windows, the monitor should have a resolution above 2K.
_______________________________________________________________________
High resolution monitors are becoming the standard. With the high monitor resolutions, it is getting difficult for CPU to handle the rendering. This is where the GPU comes into play. Rendering on high-density displays is best handled by the GPU. GPU acceleration makes the rendering of the documents faster while zooming, scrolling, and panning. The enhanced performance from using the GPU in InDesign powers features like Animated Zoom which make zoom actions smooth and animated. Based on our internal tests as well, we found that GPU acceleration provides better performance when the monitor resolution is greater than 2K and the GPU has atleast 1GB vRAM. Hence, these have been set as the minimum system requirements.
_______________________________________________________________________

If the GPU isn't enabled by default on Windows, please share the following information:

Display adapters in Device Manager (Ensure that the display cable is connected to the GPU port on machines with dual display ports for proper rendering)
Display settings (To access the GPU feature on Windows, the monitor should have a resolution above 2K.)
Share the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer

Refer to FAQ section on https://helpx.adobe.com/indesign/kb/gpu-performance.html

Regards

Sanyam Talwar(he/him)

InDesign Engineering Team

F

flamboyant_force9881

Participant

Hi! I cannot get InDesign to recognize the RTX 4060 I have installed. Do you have any tips? Here's what I've done so far:

Updated graphics drivers
Set InDesign to use dedicated graphics in the NVIDIA control panel
Set InDesign to use dedicated graphics in Windows settings

Thank you!

Anubhav M

Community Manager

Hello @flamboyant_force9881,

Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and checking if it helps? If the problem persists, try running InDesign under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.
Anubhav

I

IDLitt

Participating Frequently

Hello

is Eizo 1920x1200 + 4GB AMD Radeon Pro too low to have GPU in InDesign?!
Do we need to buy a gaming monitor?

Anubhav M

Community Manager

Hello @FLORENCIA25155671urn5,

Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for InDesign (https://adobe.ly/43IZc9U) and checking if it helps?

Looking forward to hearing from you.
Anubhav

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