Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Damaged files

New Here ,
Dec 07, 2022 Dec 07, 2022

Hi

I get "damaged file messages" on all my Indesign documents when I try to open them. I have reinstalled Indesign and it has not fixed the problem. 

Is there a software issue? 

TOPICS
Bug
1.0K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 07, 2022 Dec 07, 2022

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

---

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 07, 2022 Dec 07, 2022

No luck with the rollback

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 07, 2022 Dec 07, 2022

Can you provide a screen capture of the "damaged file message"?

 

Also let us know more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 07, 2022 Dec 07, 2022

Operating system is Windows Pro 10 21H2

Had version 18 installed and then installed 17.4

Here are all the errors

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 07, 2022 Dec 07, 2022

I get this message on all my other document

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 07, 2022 Dec 07, 2022

Do you get errors from opening other kinds of files (for example, Office files like Word, or other files from other Adobe applications that you use?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 07, 2022 Dec 07, 2022

Is it possible that your storage hard drive is damaged or corrupted? What are you reading files from?

Mike Witherell
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 07, 2022 Dec 07, 2022
LATEST

One of those messages indcates you are not using version 18 to open at least one file saved in version 18.

If all of your files were saved in version 18 you are going to need to reinstall that.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines