Embedded Videos Not Showing on Smart Phones

[visual_Laughter7624]

Hey there.

I have made a document which contains embedded YouTube videos which I have published online. When viewing the document on a desktop computer everything appears fine and the videos play as normal however when accessing the link on a smartphone the videos do not appear. They are present because f I tap where they are located the audio begins to play but the video itself does not show. Is there any way around this as I suspect the main way that the audience of the document will access it will be through a smartphone. I have tried this on IOS using Safari and Chrome and neither work. Although it works fine on Android.

Is there any way this can work without making significant changes to my InDesign file? I have tried using inserted videos instead of embedded videos but this didn't work as the file size was too large to publish online.

Thanks!

[visual_Laughter7624 · Accepted solution]

Update: for some reason the videos re-appear and work fine if I switch from one tab to another on Safari. Still not an ideal fix but it's a start I guess...

[Anubhav M]

Hello @visual_Laughter7624,

I'm sorry to hear about your experience. Could you try opening the link on a different web browser on your phone to check if the problem reappears?

Looking forward to hearing from you.

Anubhav

[Willi Adelberger]

Make a link to the movie. It is not possible to run movies in PDFs on smart phones,

[leo.r]

Make a link to the movie. It is not possible to run movies in PDFs on smart phones,

By @Willi Adelberger

OP is using Publish Online, not PDF.

[Derek Cross · Accepted solution]

It might be safer (more reliable) to include a hyperlink on your Publish Online document to an external source such as your video on YouTube or similar.