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C
CB1Drive
Participant
June 25, 2020
Question

Error #0 while uploading documents to Publish Online in InDesign

  • June 25, 2020
  • 6 replies
  • 3498 views

I get an error when trying to publish a document with the 'Publish Online' feature. It reads "Error #0: You do not have access to the Publish Online service. Contact your IT administrator to gain access or sign in with an Adobe ID."

 

I am however signed in, and my IT doesnt see why this is unavaiable.  Is there something obvious we are missing that needs to be changed or set to activate this feature?

 

Thanks

 

{Renamed by MOD}

This topic has been closed for replies.

6 replies

D
defaultewqcabpo39qk
Participant
April 22, 2023

me too! error after i've published the same doc 47395 times 

 

    B
    Berkayy
    Participant
    April 21, 2023

    I am getting the same error );

     

      H
      Adobe Employee
      Himanshu24440921ori0
      Adobe Employee
      July 7, 2023

      Hello,

      Please check with your Adobe System Admin , if the license that you are using is a "Shared Device License" or " Named User License" , Shared Device License do not support cloud storage and publish feature, in this case, your Admin can assign you an additional Adobe Express License , which will give you the ability to publish online.

      Also , your admin can check if there are any restrictions set on assets sharing:

      https://helpx.adobe.com/enterprise/using/asset-settings.html

      T
      Taehwan24132369xg9s
      Participant
      April 20, 2023

      Hello! I am getting the same error as well!

       

      I tried the process the links have provided. I am using Adobe 2020 by the way!

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      April 20, 2023

      An Adobe engineer has reported that this is now being investigated as a new bug. It only happens to older version of InDesign and macOS.

        T
        Taehwan24132369xg9s
        Participant
        April 20, 2023

        Sounds good! I assume it is currently being looked into? 

        Steve Werner
        Community Expert
        Steve WernerCommunity Expert
        Community Expert
        April 16, 2023

        There's another current thread with the same Error #0 message.

         

        InDesign - Publish Online Not Working

         

        The two people having the problem in that thread have an older version of macOS (Mojave and Sierra) and/or older InDesign versions. I wonder if there is a connection. Perhaps some change in the Publishing Online server environment that is have an unexpected side effect?

        S
        Samiksha294269860up4
        Participant
        April 16, 2023

        Hi , I am getting the same error

        Steve Werner
        Community Expert
        Steve WernerCommunity Expert
        Community Expert
        April 16, 2023

        Did you try the suggestions found in this link?

         

        https://helpx.adobe.com/in/indesign/kb/upload-error-publishing-indesign-document.html

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        June 25, 2020

        Hi there, 

         

        Sorry to hear about this trouble. There could be multiple reasons why this would have happened. Please try the steps shared in this help article (https://helpx.adobe.com/in/indesign/kb/upload-error-publishing-indesign-document.html) and share your observations with us.

         

        Regards,

        Srishti

        C
        CB1DriveAuthor
        Participant
        June 30, 2020

        Thanks for these instructions.  It looks like Im still bumping into a wall here.  My IT has the following sites blocked: cc-api-cp.adobe.io, s3*.amazonaws.com, indd.adobe.com. Would the fact these are blocked keep the publishing button from functioning?  

         

        Also, when I try the below link:

        https://cc-api-cp.adobe.io/api/v2/limits.

         

        All I get is the following error code:

        {"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

         

        Any further help to getting the 'Publish Online' button to work would be very much appreciated. Thanks again. 

        Diane Burns
        Diane Burns
        Inspiring
        June 30, 2020

        I'm not a network person, but the URL for Publish Online always starts "https://indd.adobe.com" so I suspect that is blocking your ability to publish. 

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