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Error #0 while uploading documents to Publish Online in InDesign

New Here ,
Jun 25, 2020 Jun 25, 2020

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I get an error when trying to publish a document with the 'Publish Online' feature. It reads "Error #0: You do not have access to the Publish Online service. Contact your IT administrator to gain access or sign in with an Adobe ID."

 

I am however signed in, and my IT doesnt see why this is unavaiable.  Is there something obvious we are missing that needs to be changed or set to activate this feature?

 

Thanks

 

{Renamed by MOD}

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Import and export , Publish online

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Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

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Hi there, 

 

Sorry to hear about this trouble. There could be multiple reasons why this would have happened. Please try the steps shared in this help article (https://helpx.adobe.com/in/indesign/kb/upload-error-publishing-indesign-document.html) and share your observations with us.

 

Regards,

Srishti

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New Here ,
Jun 30, 2020 Jun 30, 2020

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Thanks for these instructions.  It looks like Im still bumping into a wall here.  My IT has the following sites blocked: cc-api-cp.adobe.io, s3*.amazonaws.com, indd.adobe.com. Would the fact these are blocked keep the publishing button from functioning?  

 

Also, when I try the below link:

https://cc-api-cp.adobe.io/api/v2/limits.

 

All I get is the following error code:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

 

Any further help to getting the 'Publish Online' button to work would be very much appreciated. Thanks again. 

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Advisor ,
Jun 30, 2020 Jun 30, 2020

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I'm not a network person, but the URL for Publish Online always starts "https://indd.adobe.com" so I suspect that is blocking your ability to publish. 

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New Here ,
Apr 15, 2023 Apr 15, 2023

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Hi , I am getting the same error

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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There's another current thread with the same Error #0 message.

 

InDesign - Publish Online Not Working

 

The two people having the problem in that thread have an older version of macOS (Mojave and Sierra) and/or older InDesign versions. I wonder if there is a connection. Perhaps some change in the Publishing Online server environment that is have an unexpected side effect?

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New Here ,
Apr 19, 2023 Apr 19, 2023

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Hello! I am getting the same error as well!

 

I tried the process the links have provided. I am using Adobe 2020 by the way!

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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An Adobe engineer has reported that this is now being investigated as a new bug. It only happens to older version of InDesign and macOS.

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Sounds good! I assume it is currently being looked into? 

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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The engineer said, "We have logged a bug for the issue, which is only happening with the previous versions of InDesign. I'll update the discussion as soon as there is any update on the bug."

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New Here ,
Apr 20, 2023 Apr 20, 2023

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I am getting the same error );

 

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Adobe Employee ,
Jul 07, 2023 Jul 07, 2023

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Hello,

Please check with your Adobe System Admin , if the license that you are using is a "Shared Device License" or " Named User License" , Shared Device License do not support cloud storage and publish feature, in this case, your Admin can assign you an additional Adobe Express License , which will give you the ability to publish online.

Also , your admin can check if there are any restrictions set on assets sharing:

https://helpx.adobe.com/enterprise/using/asset-settings.html

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New Here ,
Apr 21, 2023 Apr 21, 2023

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me too! error after i've published the same doc 47395 times 

 

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