Error 109 and 201 - "Cannot Verify Subscription"

[Domi_F]

Tried everything - nothing is working. Even this forum doesn't seem to work properly.

To put it simple - bought and paid for a subscription but out of the blue the software locked me out with a "Cannot Connect to Creative Cloud" error. Uninstalled everything Adobe related after trying everything in troubleshooting sections. Upon reinstalling CC, managed to install InDesign, but still getting that 109 error.

Error 109 and "Contact Service Support"

macOS Catalina 10.15.5

[Sidlantis]

Having the same Issue here. 

Pls help!

[Ashutosh_Mishra]

Hi there,

We apologize for the inconvenience. We are currently seeing some issues with Adobe online services and our teams are working urgently to fix the issue. Stay tuned here for updates: https://adobe.ly/2xSSmlE

Regards,

Ashutosh

[david andrews78967691]

Should i just hang up aand wait on this.

[ray_3521]

I am new to your service. I have downloaded creative cloud and Indesign which I have paid for. This error pops up when starting indesign

We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 10000.

When I look up the error code I get this

If offline, stop your system clock from syncing with the Internet time.

If you encounter this error message in Acrobat on a Windows system, particularly when you have Trend Micro antivirus version 15.0 or earlier installed and activated, follow these steps to troubleshoot:

• Learn how to fix the issue by following the instructions provided.
• If the problem persists, ensure TLS 1.2 is enabled on the Windows device.
• If the issue persists, try uninstalling and reinstalling Acrobat

This might be useful to a software engineer, but not me and yes I do have a functioning  internet connection. I have opened Indsign but I get the

We can’t verify your subscription status error

In plain english how do I verify my subscription step by step, better then that is there a real person I can call who can log in to my computer to fix the problem?

quintinhansen@nstk.com

[Abhishek Rao]

Hi @ray_3521,

Thanks for reaching out, and I'm sorry you're experiencing this issue. I understand how frustrating this can be, especially when you've already paid for the service.

Could you let us know when the issue started? Was it working fine before, or is this the first time you're encountering the error? Also, are you facing this issue with other Creative Cloud apps or only with InDesign?

In the meantime, please check this guide for troubleshooting: [Activation network issues](https://adobe.ly/3XZQzDH). It provides a step-by-step process to resolve connection and activation issues.

If the problem persists, we’ll explore other options. Let us know how it goes!

Thanks,
Abhishek Rao

[Ada3]

Here the same and it's urgent please help!

[david andrews78967691]

Same here. I'm on a tight deadline too. Just great. ive been on hold for 30 mins waiting to talk to someone.

[david andrews78967691]

should i just hang up?

[Dan Rodney]

https://status.adobe.com shows Adobe is having system-wide issues right now, so there's really nothing tech support can help you directly with. Give Adobe some time to fix the issues, then try again later and it should work. This is a rare occurance just so you know. I don't remember seeing such a wide outage before.

[ofelia ayuso]

Meanwhile we can't work...

[Dan Rodney]

It depends on what you're doing. The local XD app will still work, but the cloud features will not. So you can still design, but online sharing, etc. is affected. You can still use PDF or JPEGs to share designs. I know they are not the same, but there are workarounds so it's not that you can't do anything. Those methods are how we always used to work 🙂

Not to make excuses, but just to keep perspective... any cloud service can be affected by outages. For example Figma is entirely online so if it went out you couldn't do anything... no access to files, no designing, nothing. So yes it could be even worse. I completely understand the frustration during outages... but the reality of internet services is they can have problems (no matter who they are built by). 

[The Singing Plant Company]

Hello everyone!

I have the exact same problem (error 109 & 201), since this afternoon, and while I appear to sometime be able reconnect with my indesign work in progress, the fonts i've used from adobe fonts have completely disappeard and remain unavaiblable....

Help !

Thanks

[Ashutosh_Mishra · Accepted solution]

Hi there,

We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services.
You may always change status of the services on https://adobe.ly/2xSSmlE

Thanks for your patience.

Regards,

Ashutosh

[Leslie0D45]

Am currently locked out of my current Acrobat subscription.  Stupid software!

[Diego Andres5D84]

Hi, I had the same problem,  Use this link, Resetting the HOST FILE manually all works https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#test-connection