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D
Doc Maik
Legend
July 11, 2024
Question

Font list messed up after latest Cloud client update

  • July 11, 2024
  • 1 reply
  • 1445 views

Hello!

I hope someone has an idea, because I'm at my wits end. Yesterday I did an update of the CC client, which was retrospectively stupid, because it messed up one particular font I very much use, Roboto.

The font isn't installed in the system, but put into ID's \Fonts folder. Until two days ago all was fine.

 

After the update, which unfortunately activated Adobe Fonts by default, the Roboto font was shown as missing when I open ID. In the font list in ID's menu the symbol next to Roboto had changed from "TT" to a cloud symbol. Looking into the cloud client and the font management from Adone Fonts being still active, I saw that it conflicts with a Roboto font from Adobe. Same name, but not same font and more styles. So I removed Roboto from the manager, deactivated Adobe Fonts, deleted the Roboto font files from \Fonts, restarted ID and put them back again. After that it was OK for the moment and the symbol next to Roboto changed back to "TT".

 

Today, the problem was back again. With Adobe Fonts being off and Roboto being deleted from \Fonts for a test, ID would still list it. So I thought Adobe's apps manage some own font list, which they indeed do. Going through the many installation folders, specifically under the Cloud Client, there was an entire folder related to fonts. Supposing it could be the source of the problem, I removed it. However,  no change.

 

Any other idea or something I'm overlooking? TIA!

1 reply

D
Doc MaikAuthor
Legend
July 11, 2024

Addition: in https://community.adobe.com/t5/indesign-discussions/stop-background-activation-of-fonts/td-p/11506478 there was a suggestion to turn off something in the ID prefs, but for me it didn't work.

Besides, I'm confused by this setting "Auto-activate Adobe Fonts". Why would we need Adobe Fonts at all and why auto-activate?

rob day
Community Expert
rob dayCommunity Expert
Community Expert
July 12, 2024

Besides, I'm confused by this setting "Auto-activate Adobe Fonts".

 

Hi @Doc Maik, If you are sure you don’t want to use the Adobe Type library that comes with your subscription, you can disable it from your Creative Cloud app—Preferences>Services>Adobe Fonts.

 

 

The (free) Google font version of Roboto conflicts with the version in the Adobe Type library, so if the document was created using the Adobe Type version, and you have Adobe Fonts activated along with Auto-activate, InDesign is going to try to activate the cloud version and ignore the TT version installed in your fonts folder. Disabling Adobe Fonts from the CC app and opening the document should show Roboto as missing, and then you can replace it with your installed Google Fonts TT version.

 

 

Why would we need Adobe Fonts at all and why auto-activate?

 

Because the library is large, the fonts are high quality, and the service comes with your subscription.

 

You don’t install Adobe Fonts in one of the OS font folders—you have to go to AdobeType, browse for the fonts you want to use, and click Add Font to activate. You can turn fonts on and off as needed form the site, so if you open a document that uses a deactivated cloud font, the Auto-activate preference lets you skip the manual activation steps.

 

D
Doc MaikAuthor
Legend
July 15, 2024

@Rob: the problem was not Adobe Fonts itself as a features, but how the Cloud client deals with it. First and main problem is that Adobe Fonts messes Roboto up when activated. This should not happen. So I had to turn off Adobe Fonts, even if wanted to use it which is luckily not the case. Second and most annyoing problem is that this "Auto-activate Adobe Fonts" option in Indesign is ON by default, plus Adobe Fonts sort of turns itself on again in the Cloud client after an update of the Cloud client. The client also puts itself into auto-start every time it's updated or repaired. I have never seen such a nasty piece of software in my life. When nothing is disabled, the cloud client and its related tools start about 15 background processes without any need and purpose. 

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