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Bringing_back_Comic_Sans
Participating Frequently
November 4, 2024
解決済み

HELP! Crash on start, dark gray screen, unresponsive

  • November 4, 2024
  • 返信数 1.
  • 1174 ビュー

Hello,

 

I've seen a couple of similar posts, but can't find anything specific on this. 

 

When I load in Design, it looks like it is about to start up normally, then diverts to this darker grey screen. No response with any element of the interface:

 

It's still using CPU/memory, so something is happening.

I have tried deleting cache settings, full purge and re-install. Installing older versions. Installing on other SSD. 

I have tried v19.0 and v20.0.

v19.0 nearly loads... I get slightly further before it all freezes.

 

Checked firewall 

Low on ideas now, save for wiping my PC and I would rather not do that 

このトピックへの返信は締め切られました。
解決に役立った回答 derekwatson

Are you sure its not trying to read the from the D drive, I'd never try to boot an application from an external.

try restoring preferences https://community.adobe.com/t5/indesign-discussions/help-crash-on-start-dark-gray-screen-unresponsive/m-p/14962625#M595970

you could also try the CC Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

返信数 1

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 4, 2024

Hi @Bringing_back_Comic_Sans,

 

Let’s troubleshoot this further. Could you confirm whether InDesign stays stuck on the gray screen and is unresponsive or if it crashes right after launch?

 

Here are a few things to try:

 

1. Turn Off the Internet: Try launching InDesign with your internet connection turned off. Sometimes, this can help bypass specific issues.

2. Run as Administrator: Launch InDesign as an administrator or try running it under compatibility mode.

3. System Specs and Install Location: Could you share your system specifications and the exact location where InDesign is installed?

 

This will help us understand if there might be conflicts based on your setup.

 

Let me know how it goes or if you spot any changes!

 

Best,

Anshul Saini

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Bringing_back_Comic_Sans作成者
Participating Frequently
November 4, 2024

Apologies. Missed the install. 
I have installed it on my C drive and on an additional SSD (D drive) to see if that worked after I did a full wipe

B
Bringing_back_Comic_Sans作成者
Participating Frequently
November 5, 2024

Are you sure its not trying to read the from the D drive, I'd never try to boot an application from an external.

try restoring preferences https://community.adobe.com/t5/indesign-discussions/help-crash-on-start-dark-gray-screen-unresponsive/m-p/14962625#M595970

you could also try the CC Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 


I have just used the cc-cleaner to absolutely nuke all adobe off my computer and I started again AND IT WORKED! thank you Derek!

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