• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
22

I keep getting this error message "there was an error updating the artifact"

Explorer ,
Jan 23, 2024 Jan 23, 2024

Copy link to clipboard

Copied

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

Screenshot 2024-01-23 at 10.47.32 AM.png

TOPICS
Bug , Performance

Views

2.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , May 03, 2024 May 03, 2024

I would like to add that my clients usually do not experience any problems opening the file with the link (even if I get the error message), but sometimes they do. Refreshing the page does do the trick in most cases if that happens. Now usually they are 'slow' in reacting on my update messages, so it is possible that they only experience problems opening the file when they react right away. I will keep an eye on that now, to be sure. So I support the idea of a lag/delay in the update process.

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , May 08, 2024 May 08, 2024

Hi All,

 

Thanks for your patience. The product team has tried multiple files and affected files shared by users. The issue is not reproducible for us even after multiple tries. It seems like an intermittent issue; it may work on the next or subsequent tries. Would you all mind trying "update content" once more to check if it works?

Also, the screen recording shared above by @Chris Tammar shows some unmapped comments. That shouldn't have happened. It seems an erroneous scenario led to unmapped co

...

Votes

Translate

Translate
Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

Copy link to clipboard

Copied

Hi,

 

Sorry to hear about the trouble. Please try the suggestions shared in this discussion and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 24, 2024 Jan 24, 2024

Copy link to clipboard

Copied

Thanks for reply Rishabh!

 

Yes I considered all those things in that discussion you shared. I also make sure to save all the time. I think it's an Adobe server error because sometimes the link doesn't open. But then 10 minutes later, it opens for them. Below is the error message people get....

image (4).png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 31, 2024 Jan 31, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari Can you help escalate this? It keeps happening.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 15, 2024 Mar 15, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari 

Screenshot 2024-03-15 at 10.58.30 AM.png

This issue persists, can you help at all? Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

Copy link to clipboard

Copied

Hi,

 

Sorry to hear that you're still experiencing the issue. I can get this checked by the team, can you please try to reproduce the issue again, once you get the error, please capture the time stamp and collect the system logs. We'll also need the file on which you're getting this error so please add the log file and InDesign file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.


Thanks
Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 01, 2024 Apr 01, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari  Any update? I direct messaged everything you asked for. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2024 Jan 24, 2024

Copy link to clipboard

Copied

It is not new problem. When I was researching for solution, I found posts from 2020 about same problem. Please fix it. The only thing that works is create new link, but the problem is, that all comments are lost, also I need to resend new link to everyone every time some changes are made. 

I use InDesign 19.1 Window 10

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 31, 2024 Jan 31, 2024

Copy link to clipboard

Copied

@Dovile23072679iixd Right?! They really need to fix this issue...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Hi, 

 

I am so sorry for the delay in response. Can you please confirm if you're still experiencing this issue? If yes, please share a few more details like:

 

1. The version of InDesign & OS.

2. Is this happening with a specific file or multiple files?

3. Please share a sample file for testing.

 

We're here to help, just need more details.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari 

Thanks for responding! Yes, this issue is still happening. With most of my InDesign files.

  • Mac OS - 14.2.1 (23C71)
  • Latest version of InDesign

 

Attached is a file im currently working on.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

Latest version means nothing. What exact version of InDesign are you using? And before you do anything else, update Sonoma to 14.3.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

@BobLevine I am on version 19.1 of InDesign. For Sonoma, I can update tonight. I cannot update at this exact moment because im working.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari Any update here? Would love to get this fixed ASAP. My team really loves this feature, but It's embarassing to send out when it's not working.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 03, 2024 Apr 03, 2024

Copy link to clipboard

Copied

Experiencing the same issue on multiple files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 03, 2024 Apr 03, 2024

Copy link to clipboard

Copied

@duleyw47060955 Please upvote this entire conversation at the very top of the page. The more voices and posts seen about this issue, the more likely Adobe and @Rishabh_Tiwari will focus on fixing this bug. Thank you!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

Copy link to clipboard

Copied

Hi All,

 

Sorry for the delay. I am getting this checked and will update the discussion as soon as I hear from the team.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 03, 2024 Apr 03, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari Sounds good. Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

Copy link to clipboard

Copied

Sure, I have shared this with the team and will update as soon as I hear from them.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari Any update?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

Sorry for the delay. I am following up with the team and will update you shortly.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari Sounds good. I appreciate you looking into this!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

Thank you for your patience. The team tested the files you shared with us, and the update content works without any issue. So would you mind updating InDesign to the latest version, 19.4, and letting us know how it goes?

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

@Rishabh_Tiwari I am already using the most up-to-date version. I just tested it out with someone. I sent them this preview link, and they are stIll getting this error message....

image (16).png

This usually occures when i make an update to a file and click "Update Content"

Error.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

I just tested the file and it's opening on my end. Can you ask the users to test it on a different browser or different internet network and let us know how it goes. 


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines