InDeisgn document not loading properly

[Betsy35212089j8j2]

Hello, 

I am working on an indesign document that I have created using a purchased template. I have been working on this a bit each day and I am too invested to restart. When I open my document, the pages are not loading properly or are missing design elements. Every time I open the document different elements are missing, some remain the same but it is not necessarily the same missing items each time I reopen the document. I have restarted my laptop, updated InDesign, reset preferences and essentials etc. I am stummped! I am up aganst a tight deadline to finish this document however, I am having trouble editing this when I cannot view the "actual" document fully. 

The photo uploads are examples of what I able to see compared to what should be on the document. Every time i scroll to the page, it appears differently. 

[Peter Spier]

All your screenshots seem to be identical...

That aside, try an export to .idml,. then open that and save as a new .indd file.

[Betsy35212089j8j2]

sorry the files were all the same. Attached below is what it SHOULD look like. Saving as .idml then .indd did not work either. 

[leo.r]

What are your InDesign and operating system versions?

[leo.r]

...also, do you have this issue with any other document or only this one?

[Betsy35212089j8j2]

No issues with any other documents that I can see.

With Kind Regards,
Betsy 

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[Peter Spier]

Next thing to try is moving the pages to a new document.

[Betsy35212089j8j2]

Unfortunately, I don’t know how to do that.

With Kind Regards,
Betsy Longton
Sales Support and Marketing

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[Peter Spier]

Unfortunately, I don’t know how to do that.

By @Betsy35212089j8j2

File > New and uyse the same document setup specifications as you have in the original. Rename the A Parent page to something you didn't use in the original file so it won't be substituted when you move your pages.

In the original file open the Pages Panel, select all the pages, and from the panel menu choose Move Pages...

In the dialog that opens, choose the new blank file you just created, choose Before Page 1, and click OK

In the new file delete the last page (whaich was Page 1 before y9ou moved the other into the file). Save wwith a new filename so you don't overwrite your original file.

[Betsy35212089j8j2 · Accepted solution]

I think I may be onto something. So I applied bevel and emboss to many of the items featured on my original document and when i remove those attributes, everything goes back to the way it needs to be. I think it may be an issue with that feature. I have removed that design element from my document and have since been able to move past this issue. Thank you, Peter for all your help today. 

[leo.r]

So I applied bevel and emboss to many of the items featured on my original document and when i remove those attributes, everything goes back to the way it needs to be. I think it may be an issue with that feature. I have removed that design element from my document and have since been able to move past this issue.

By @Betsy35212089j8j2

I wonder if GPU Performance is the culprit again.

I know you already moved on, but if you still want to experiment again with that bevel & emboss thing, try to toggle the Preferences > GPU Performance option, that is turn it on or off to the opposite of its current state. Sometimes this option is responsible for unusual display issues.

[Peter Spier]

I think I may be onto something. So I applied bevel and emboss to many of the items featured on my original document and when i remove those attributes, everything goes back to the way it needs to be. 

By @Betsy35212089j8j2

Obviously you wouldn't know that until you tried it, but that's an important bit of information and troubleshooting.

[Peter Spier]

To the best of my knowledge there are no other reports of problems with Bevel/Emboss which makes me think it's actually diorectly responsible for the problem. As @leo.r I know you've moved on, but if you have the time it would be nice if you tried both his suggestion about GPU performance and mine to move the pages and could report if either made a difference. 

[Betsy35212089j8j2]

InDesign 2025 and MacOS Sequoia 15.6.1

With Kind Regards,
Betsy Longton
Sales Support and Marketing

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[Betsy35212089j8j2]

Attached is what the document should look like. Saving .idml and then reopening and saving as .indd did not work either. Bummer!

With Kind Regards,
Betsy

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[Betsy35212089j8j2]

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[BobLevine]

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