• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Indesign 18.3 crashes on startup

Participant ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

So, that's what happens.
I know you are aware of it, but searching for maybe an answer, I see posts going back for years, with the same problem. I see CS6 posts! There might be something fundamentally wrong with the app, no?

I've reset preferences, and everything else I found searching the topic, nothing helps.
Anyway, uninstalling and switching to 18.1 let's me work. And that's what I am paying a lot of money for. This should not happen with a pro program like Indesign.

TOPICS
Bug , Performance

Views

321

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Hi,

Can you confirm the version of your operating system and the type of hardware you have (free space on the hard drive, graphics card, processor, RAM....)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

I have about 500GB free space on an Nvme 1TB ssd, Nvidia 1660super, AMD 3800x, 32GB Ram... everything works just fine with every other program I have. Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Windows 11 pro 64

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

You might trying the directions in this article for restoring your InDesign preferences and caches, just to make sure you've thoroughly covered this as a possible problem:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

I can assure you, I have THOROUGHLY covered this. Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

You might want to read what I wrote, too sir.

I know by heart where the pref and cache files are now

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Adobe knows of the issue and they are working on it, I read in another tread, while searching this. But they are working on it since CS6 or even earlier.And it always comes back. That's what worries me!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

LATEST

Hi @HYPPie ,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared above, please try the steps shared here and let us know if this helps or if you need further assistance. If it still doesn't work, please share system logs so we can share them with the Engineering team to investigate this further.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines