InDesign 19, 2024 version crashes on launch on windows 10 machine

[JessicaTilles]

Help! The system automatically updated all Adobe apps on my computer to 2024. InDesign 2024 crashes every time I open it. I've attempted to open it several times. In fact, it doesn't get past the beautiful artwork.

I've checked the InDesign Recovery folder and there are no files to recover. So, that's not the issue.

I can no longer access previous versions of InDesign that were installed on my computer. They've been removed. 

My OS is Windows 10.

Is there another workaround? I have a boatload of projects that require me to use InDesign today.

Thank you!

<Title renamed by moderator>

[Barb Binder]

Hi Everyone:

Happy to share some good news: the first update to InDesign 19.0 is being rolled out regionally (19.0.1).

This first update doesn't fix everything but it's a step in the right direction. 

InDesign 19.0.1 - Enhanced Stability, User Experience and Performance

https://community.adobe.com/t5/indesign-discussions/indesign-19-0-1-enhanced-stability-user-experien...

~Barb

[Driver265]

InDesign 19.0.1 ran for a while, then started crashing as described above. Mac OS upgrade to Sonoma 14.1.1 seemed to help for a while, then crashes resumed. Interestingly, CC Cleaner Tool seemed to work fine for uninstall, BUT, CC Cleaner froze just like InDesign when I tried to clean up an item called "Adobe Creative Suite 3 Design Premium"! I could not find this item anywhere on my computer (iMac M1 2021) or any advice online on how to uninstall it. Wondering if this thing is the cause or contributor to my InDesign 19.0.0 crashes. Anyway, 19.0 runs fine and I'm delaying upgrade until I hear some positive news on 19.0.1.

[Robert at ID-Tasker]

This thread is about Windows?

CS3 is quite an old version - have you ever had it installed on your machine? 

[richardkirkland]

@Robert at ID-TaskerSeems to have morphed into both Mac and PC, but both are experiencing the same sort of issues.

[LizziGreenPeople]

How did you get round this?? As it's driving me mad!

[richardkirkland]

Hello.

Please see my feedback to the Adobe Employee on the previous page of this thread. These steps were for my Mac OS and may or may not  work for Windows. While my reply is long it was for Adobe's benefit.

I basically ended up removing the newest version of Id and downgraded it to launch properly.

You may have to use some of the other steps. These are what allowed the application to launch without error.

Hope this helps!

Have a great day.

[Fredrik227452846yz2]

Working from a Mac Os Ventura 13.1

Indesign doesn't open / crashes at opening. Help me please! Now!

[richardkirkland]

Hiya.

Check out my fix above. Basically, you should revert to an older release if you can.

Looks like Adobe still hasn't addressed this yet.

Hope this helps.

Have a good one.

[jamesh70351631]

Do you still have InDesign 2023 installed on your Mac? Best solution is to use that app.  Avoid InDesign 2024 until it has the bugs worked out. 

[leo.r]

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@Fredrik227452846yz2 wrote:

Working from a Mac Os Ventura 13.1

Indesign doesn't open / crashes at opening. Help me please! Now!

---

You need to update to the latest version of Ventura (13.6.x). Just don't upgrade to macOS 14 Sonoma as it's not fully supported yet.

[Avaen]

I was able to replicate this so I'm not sure if this will work for you but it did for me:

- I'm on Windows 10
- InDesign 2024 kept freezing upon opening
- In Adobe Cloud interface, click on Apps on the left, find InDesign. Click the 3 dots and "Manage Plugins". It should want to restart the Adobe Cloud app for whatever reason. I restarted it and then InDesign would open again. I was able to replicate this multiple times.

Something is happening with the Plugin communication that is freezing the program?

[richardkirkland]

Great trial! I don't even have any plugins, but I'll try it when I have time to experiment with the upgrade again.

Thanks for your time.