• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
12

InDesign 2022 crashes immediately upon launch

New Here ,
Sep 23, 2023 Sep 23, 2023

Copy link to clipboard

Copied

From one day to the next, my InDesign 2022 crashes immediately when I launch it (Windows 11 Pro). I'm not sure what has changed on my laptop, since it launched fine a couple of days ago.

Crash report is attached. 

I hope someone can help. 

 

TOPICS
Bug

Views

4.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Oct 05, 2023 Oct 05, 2023

Hi @nicolel81757029,

 

Sorry to hear about the trouble. There are two known issues for crashes on launch that were reported. Crash on launch on Windows on InDesign v17 which stands resolved. The other was on v18.5 on macOS Ventura, in which the issue was resolved after updating the macOS to the latest version of macOS Ventura. So if you have macOS, please test InDesign 18.5 on the latest build of macOS Ventura and let us know how it goes. 

Thanks

Rishabh

Votes

Translate

Translate
Community Beginner ,
Sep 25, 2023 Sep 25, 2023

Copy link to clipboard

Copied

Dear Community Members,

On Friday last week I was able to created a support ticket E-001036928. I had also a remote session with Adobe Support and the only conclusion is that their Engineer team will have a look on this within 48 hours. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 25, 2023 Sep 25, 2023

Copy link to clipboard

Copied

Hi Community,

 

Gregor F. mentioned it may be a problem with the license server of Adobe. In his company the single accounts don't work. The team accounts are ok.

 

I opened another new single account plus a new teams account under a different name today.


Behavior:


online:

17.4.2 crashes on "tracker" message,

offline:

17.4.2 makes it past the splash screen, but crashes about 7 seconds after the gray screen is displayed. In the meantime, you can't operate any menu items.


The behavior affects my "old" single account and also the new accounts created today.

 

My original problem is another one:

18.x can be launched. Version 18 is not affected by this license server problem.

BUT: 18.1 through 18.5 have a significant problem creating PDF files when importing WMF files (MathType, Illustrator). The bug was already reported to Adobe for 18.1, and you regularly got the answer: fixed in the next version. The bug is not fixed in 18.5 yet.


Today I had two calls with the hotline: The agent on the second call didn't know about the 17.4.2 problem. But he mentioned, the new Beta version 18.9.BETA may solve my problem with WMF import.

I tried the 18.9 BETA today. The WMF bug is not fixed this time either.


I.e. I and a few other people still have to rely on 17.4.2 (or 17.4.1).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 25, 2023 Sep 25, 2023

Copy link to clipboard

Copied

All around the world we now know. Adobe fu**ed up. They say they are 'looking into it'... I would not hold my breath.

This is a worldwide clusterf***k, my clients are FURIOUS 😡😡🤬

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Same problem here, my customers are impact on Intel or Apple M1/M2 mac, InDesign CC2022 crash on launch…

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

I had the same problem with InDesign 16.4 on Mac OS Morave (simultaneously on multiple machines). I tried a lot, the only thing that helps is reinstalling an OLDER version. But older versions than v17 are no longer online ... So Adobe gave me via chat an installation of 16.0, it runs on my system.
But it CAN'T be that we have to downgrade because of the changes, Adobe MUST make sure that an older running system stays stable too! I hope they fix this quickly!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
People's Champ ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Meanwhile, elsewhere an Adobe person suggested doing one of the following.

(1) Delete the folder C:\Program Files\Common Files\Adobe\UXP\extensions\com.adobe.ccx.start-7.0.0 (or its Mac equivalent), or:

(2) Open the file manifest.json from the above folder and
Change line 30 from "minVersion": "19.0" to "minVersion": "19.0.0"
Change line 34 from "minVersion": "19.0" to "minVersion": "19.0.0"
 
I haven't tried it, so no idea if it works.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

As 17.4 is still working for me, I'll keep these suggestions "in reserve". However, I am VERY interested to hear whether these solutions work for others. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Hello TaW,
thank you very much for this very helpful information.
I tried the following on my notebook:
- Renamed the folder "com.adobe.ccx.start-7.0.0" (I didn't want to delete the whole folder yet).
- then restarted the notebook
- started InDesign 17.4.2: still crashes on launch
2nd try:
- folder name changed back to original: "com.adobe.ccx.start-7.0.0"
- in the file "manifest.json" changed the text 19.0 to 19.0.0 in 2 places
- then restarted notebook
- started InDesign 17.4.2: it runs :-)))
- Quit and restarted InDesign: Runs also on the 2nd try and also on the 3rd try.
Now I will try this on my work PC as well.

 

By the way, it was interesting that all files in the above folder were dated 23.09.2023 - the day when nothing worked ...

=============================================

UPDATE - E-Mail vom Adobe just 1 minute ago (also see attachment):

I have not tried this yet, but will try it on a test PC too!

 

wir melden uns bezüglich des Problems mit dem Absturz von Indesign 17.4.

Wir möchten Ihnen versichern, dass wir unser Bestens tun werden, um Ihr Problem zu lösen.

Um das Problem zu lösen, folgen Sie bitte diesen Schritten:

Suchen Sie bitte den UXP Ordner und umbennen Sie diese auf .OLD

 

Mac:
/Library/application support/Adobe/UXP.OLD

Windows:
C:\Program Files\Common Files\Adobe\UXP.OLD

Bitte lassen Se uns wissen, ob das Problem dadurch behoben wurde!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

I just tested the suggestion from the ADOBE support email.
It works even without restarting the computer and is done quickly.
Rename folder "UXP" to "UXP.OLD":
- Windows: C:\Program Files\Common Files\Adobe\UXP.OLD
- Mac: /Library/application support/Adobe/UXP.OLD

Before this attempt, I had restored the "manifest.json" file to its original erroneous state of 09/23/2023: InDesign could then indeed no longer be started!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Hello Community,

 

Update:
Also on my DELL Workstation InDesign 17.4.2 can be launched again after renaming the folder UXP to UXP.OLD.
Hopefully the situation remains stable and all users can work again!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Hi, renaming UXP to UXP.old works !! I leaved the manifest.json unchanged.

Dam - some more gray hairs 😉

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Renaming UXP to UXP.OLD does the trick, it works!!! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 27, 2023 Sep 27, 2023

Copy link to clipboard

Copied

It works!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

I lost a day of work solving the problem, then I installed version 18 on all the Macs in the agency. Even worse

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

The Adobe CC Desktop app update this morning and InDesign 17.4.2 is launching back to normal again for me. MacOS Monterey/Apple M1

The update was for the Creative Cloud Content Manager (CCX Process) 4.15.12.4 to 4.15.13.2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 26, 2023 Sep 26, 2023

Copy link to clipboard

Copied

Hi Jean-Claude,
a few minutes ago I also had the CC update.
After that in the directory
"C:\Program Files\Common Files\Adobe\"
there was a newly created folder "UXP" with date/time of the update.
The file "manifest.json" has now indeed 2x the correct entry "19.0.0" (instead of "19.0").
InDesign 17.4.2 is running 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

Exactly the same as everyone else; InDesign crashing when trying to launch...The only thing that works for me is resetting the preferences on each launch of InDesign (which on a Mac is: Launch the app, and immediately press 'command+option+ctrl+shift')

 

Mac M2 Max

Ventura 13.21

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

Thank you, this is the only option which works at my computer. I hope, Adobe will fix this problem as soon as possible!!!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

LATEST
quote

Thank you, this is the only option which works at my computer. I hope, Adobe will fix this problem as soon as possible!!!

 


By @NICOLA0D4C

 

If you're on macOS Ventura then update to the latest version of Ventura (13.6.x) (just don't upgrade to macOS 14 Sonoma).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines