InDesign and Creative Cloud Won't Open After Update on MacBook (M1 Max Chip)

[Phasm]

hello, 

about one week ago, i can not open my Indesign, that time it was version 2024, also i can not log in my adobe creative cloud, it was always in the loading page. 

i have tried to reinstall the adobe creative cloud, it does not work, i have tried 5 times, and i can log in. then i have reinstall my indesign and also update to indesign 2025. it seems fine from then. 

today my indesign crash down again and i can no longer open it, it crash down everytime. meanwhile, i can not open my creative cloud either. 

i am using macbook with m1 max chip. 

please, i am using indesign everyday and i really troubles me, i cant work at all. 

thanks 

<Title renamed by MOD>

[Mike Witherell]

Maybe try exploring this compendium:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[Phasm]

hello Mike, 

thanks for your quick answer, i have read and tried the operation in that website, it still does not work. 

restart i have tried hundreds of times. 

that problem is not because the indesign file, i tried to open indesign directly, it just crashs down everytime. now i can not open my creative cloud, i can not uninstall my indesign.

do you have some ideas why this happens ? 

thanks 

Nicklas 

[leo.r]

what's your macOS version?

[Phasm]

15.01

[Katherine271708804ko4]

Sequoia. This is costing many of us time, money and clients... None of the information provided by Adobe makes any sense. The instructions don't follow the iMac environment. It worked a couple days ago. Now, I get this message no matter how many tricks I've tried.

Indesign Error: Unable to launch Adobe InDesign as you lack sufficient permissions to access the pre...

[Robert at ID-Tasker]

@Phasm 

There are a lot of posts about problems with ID 2025 on Macs - for now, you'll have to downgrade to 2024 and turn off Auto-update.

[Phasm]

thanks, i will go back to the lower version. 

but another problem is, i can not log in to creative cloud, i can not delete indesign and reinstall.  it always shows the loading page "initialising creative cloud ".

i have tried a lot of ways:
1. restart 
2. uninstall and reinstall 
3. even i tried creative cloud cleaner tool to absolutely delete every adobe software in my macbook and reinstall creative cloud 
None of it works, i always stuck in loading page "initialising creative cloud ".

[Robert at ID-Tasker]

@Phasm

I'm sorry but I'm not a Mac user. 

[Phasm]

ok, after one day long trying, i gived up, 

i tried:

1. restart 
2. uninstall and reinstall 
3. even i tried creative cloud cleaner tool to absolutely delete every adobe software in my macbook and reinstall creative cloud 
Finally i can log in creative cloud which allows me to uninstall my indesign and download lower version. but new problems comes.

I use indesign 19.5, i can open it, but the moment i open it, it stucked, the colorful circle keep turning, always "Indeisign has no responce". no way to fix it. i tried restart, reinstall, uninstall 

i assuem, i have upgraded the latest macos version (Sequoia 15.1) and somehow it does not work with indesign. so i have to wait untill adobe to fix this problem. if not, any clue will be very thankful !!!

[Robert at ID-Tasker]

@Phasm

Use "nuclear option" - CC Cleaner - from @Mike Witherell's link.

[Phasm]

again,  no official support from adobe worker. 

this is how it looks like now, i tried many times with different indesign versions, from 19.0-19.5, all of them stops like this. after opening indeisign, after some steps, it went to "no responce", the circle keeps turning. i have to shut it down, after reopening, it shows again. 

[Abhishek Rao]

Hi @Phasm,

I understand the frustration you're experiencing with InDesign and Creative Cloud. Here are some steps that may help resolve the issues you're facing:

1. Sometimes, system cache issues can cause applications to misbehave. Try clearing your system cache:

   • Go to Finder > Go > Go to Folder, then type ~/Library/Caches and press Enter. You can delete the contents of the Caches folder (not the folder itself).

2. To rule out any user-specific issues, create a new user account on your Mac and try running InDesign from there. This can help determine if the problem is related to your user profile.

3. Open Activity Monitor (found in Applications > Utilities) and check for any processes that might be using a lot of resources or conflicting with InDesign when you try to open it.

4. As suggested by the community, using the Adobe Creative Cloud Cleaner Tool can help you thoroughly remove any remnants of previous installations. Once you run it, reinstall the Creative Cloud app and then InDesign. Reference: https://adobe.ly/3UxxB6A
   

I hope this helps! Let me know if you have any further questions.

Best,
Abhishek Rao

[Phasm]

hello @Abhishek Rao 

thanks for your answer. 

i have tried used Adobe Creative Cloud Cleaner Tool, and i remove everything in my macbook, reinstall. but the same thing happend , i can open indesign but after i open it, still "no responce", which the circle keeping turning...

i have now absolutely no clue why it happens

[Phasm]

i have tried to upgrade indesign to 20.0 and this is what happend: i can not open it, it stucks at this page for the whole time, when i click my mouse and this page is gone, indesign page is also gone. i can only find it in the task manager. 

i have looked through the whole adobe solutionpage, none of those solve this problem. 

[Phasm]

new update, 

i have tried a new account in my macbook, exact the same problem happens, i use indesign 19.5, after opening about 10s  it stucks, just like in another account. 

i have absolutely no ideas, i have tried every solution that i can find in internet. 
short conclusion 
Indesign version 19.0-19.5 after opening about 10s  it stucks, no responce 
Indesign version 20.0, impossible to open 

[leo.r]

Since you've already tried everything:

Create a new partition on your hard drive (or use an external drive if you have one) and install macOS, then Creative Cloud. Will it work? 

If it does, then you at least will know that there's something wrong with your entire macOS installation. 

Also, how much RAM do you have?

[Phasm]

thanks for the help. 

yes, i also thought maybe i have to do that. 

i looked through the whole crash down process, acctually i can open indesign, and i could operate it for about 10 second, and then it crashed down. so the software and macos system should be ok ? (maybe) but something stucked, i have no idea what that is. i did not open indesign file, i have tried different operations, every way leads to crash down in the same way. 

i am not sure whether the adobe techniker can find something through the crash down date...

[Phasm]

btw, ram 32gb, i have also checked my task manager during the crash down process, there was no another ram user in the time 

[Abhishek Rao]

Hi @Phasm,

I understand how frustrating this situation must be. As a next step, could you try booting your Mac in Safe Mode? This can help determine if the issue is related to your system or any third-party software. To start in Safe Mode, restart your Mac and hold down the Shift key as it boots up until you see the login window.

Additionally, please ensure that you’ve granted InDesign and Creative Cloud full disk access. You can follow this article for guidance: [How to enable Full Disk Access on Mac](https://adobe.ly/3CghoMK). 

Let us know if these steps help resolve the issue!

Thanks, 

Abhishek Rao

[leo.r]

Also, try to create a clean new user account in System Settings > Users & Groups and work from there. Will it make a difference?

P.S. There are currently no known compatibility issues between macOS 15.1 and Creative Cloud.

[Phasm]

yes, i have also tried, it does not help. same thing happens 😞