Skip to main content
Peter Tops
Participant
June 20, 2023
질문

Indesign: Author name shown at the printer screen instead of the name of the person that prints.

  • June 20, 2023
  • 2 답변들
  • 573 조회

We have a strange issue since a couple of weeks:

 

Printing from Abode Indesign, the name of the author of the Indesign-document is shown at the printer screen, but it should show the name of the person that prints the document. (and that person is also logged in Adobe Indesign)

 

When printing from all other applicaties, the name of the person that prints the document is correctly shown with the printer job on the printer screen.

 

이 주제는 답변이 닫혔습니다.

2 답변

Peter Tops
Peter Tops작성자
Participant
September 5, 2023

Issue is not solved therefore I tested three situations

However, I cannot find any connection between these three situations that could lead to a solution.

 

Situation 1:
Employee X prints a document from Indesign (made by another department) from her own workplace: The name of employee Y will appear on the printer with the print job.

 

Situation 2:
Employee X logs in to employee Y workplace, then prints a document from Indesign. The name of employee X is on the printer with the print order.

 

Situation 3:
Employee X prints from her actual workplace an Indesign document, that she has made herself. The name of employee X appears on the printer with the print job. 

 

The correct situation should be:

When employee X prints documents from Indesign, the name of employee X should on the printer with that print job, regardless of whether employee X created that document self or another employee.

 

Randy Hagan
Community Expert
Community Expert
September 5, 2023

First, I'd try the inverse of your second test — e.g. bring employee Y into X's workspace, have them sign in as Y and print a job from X, and one of Y's own and see if you get the inverse from X's workspace.

 

Since we're talking about account codes to the printer, which I doubt InDesign has any access to, I suspect that the printer management software is at the root of this little evil. Based on your testing, I sincerely doubt that InDesign is the culprit here. But anything is possible, I guess, so I'd suggest trying these steps to clear your InDesign installation from X's workspace:

 

  • First try clearing caches and preferences. You can read more about this through this link. The relevant information is roughly halfway down the help page. While this will throw away any custom preferences at X's workspace, it will bring you back to InDesign's baseline to test with the default install for the program.
  • The next step would be to completely erase the current installation of Adobe apps at X's workspace, and reinstall from scratch. You need to completely uninstall the program(s) using the Adobe Creative Cloud Cleaner tool, then reinstall the program(s). That's pretty invasive. But if you want to rule out a corrupted install, you could do it.

 

I understand your desire to sleuth this because it likely involves department billing and the intramural complications that results could spread like wildfire. But I'd look at my printer management software, and maybe consider a reset/reinstall there before I went to the steps above for resetting/reinstalling InDesign. Maybe your Canon vendor/rep can offer some insight.

 

Hope this helps, and good luck.

 

Randy

 

James Gifford—NitroPress
Legend
September 5, 2023

Concur (again). From significant experience with both ends, I can't see how ID is the culprit here except that the network software may need to be configured to read its job status (fields) correctly. Apps have much less to do with this kind of notification that the user and network OS.

Steve Werner
Community Expert
Community Expert
June 20, 2023

Give us more information about: Please tell us what operating system (exactly) you're running.Please tell us (exactly) what InDesign version you're using. What printer drive you're using? (I don't remember ever seing the name of the person that prints a document when printing.) Show us a screen capture of your print screen.

James Gifford—NitroPress
Legend
June 20, 2023

This would be entirely in the lap of the network print manager. I'd suggest some recent update or configuration change has it picking the wrong field from the job header.