InDesign Beta 20.1 Freezes on Launch – Surface Laptop 7 Issue

[Rodlks]

When I bring up InDesign, I get this the screen shown below. Nothing is responsive on the screen.

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[Abhishek Rao]

Hi @Rodlks,

Could you please share a screen recording of the entire workflow leading up to the freeze? This will help us identify any specific actions that might be triggering the issue. If possible, start the recording from the moment you launch InDesign until the freeze occurs.

Additionally, if you get the chance before the freeze occurs, could you try switching the workspace type? You can do this by going to Window > Workspace and selecting a different workspace (e.g., "Essentials" or "Typography"). Let me know if that makes any difference.

Thank you! I look forward to your response!

Thanks, 

Abhishek Rao

[Frans v.d. Geest]

The OP is in the Touch screen workspace. Correct advice would have explained that and indeed would advice to get out of that.

[Rodlks]

I had the same problem this morning, about four hours ago. Then, when I tried opening it to record for you about 45 minutes ago it opened correctly. Previously the screen appeared correct for 1-2 seconds and then changed to the screen I clipped. When the screen appreared correctly I tried to click on the menu but got no response, it just went on to the frozen screen. A half-hour ago I set Snip to record, clicked on Start, the clicked on Creative Cloud, then clicked on "Open" to open beta 20.1 x64 (Mainline CI #040a3c3), I closed the color management error window, and Indesign opened normally. I have loaded a 13MB file and edited with no problem, closed the program and reopened again with no problem. Having InDesign working on this Surface Laptop 7 will allow me to keep this laptop. Thank you for your work porting InDesign to ARM.

[Abhishek Rao]

Hi @Rodlks,

Thanks for the update! I'm glad to hear that InDesign is working for you now. It sounds like the issue may have been intermittent. If you encounter any further problems or if the freezing happens again, please share the screen recording when you can. 

Your feedback about running InDesign on ARM devices is valuable, and I appreciate your patience during this process. If you need any more assistance or have questions, feel free to reach out!

Best,  
Abhishek Rao

[mcqueen18]

My Indesign Beta 19.5 version stopped working 'expired' I have installed version 20.1 but it will not open. I have uninstalled it serveral times and reinstalled it but it is not working. Any suggestions?

[leo.r]

My Indesign Beta 19.5 version stopped working 'expired' I have installed version 20.1 but it will not open. I have uninstalled it serveral times and reinstalled it but it is not working. Any suggestions?

By @mcqueen18

Your version of the operating system? Also, what exactly do you mean by "it will not open"? Does it, for example, mean that nothing happens when you double-click the app icon?

[mcqueen18]

I am using a Microsoft Surface 7th Edition. Indesign Beta program will not open when I click on it via Creative Cloud or when I try to open and indesign file,

[Abhishek Rao]

Hi @mcqueen18,

Thanks for the details! Could you please share a screen recording demonstrating what happens when you click on the InDesign Beta icon in the Creative Cloud app or try to open a document? This will help us better understand the issue and assist you more effectively.

Looking forward to your response!

Thanks, 

Abhishek Rao

[mcqueen18]

I can't seem to attach the video i made from my phone.

You click on open - to open Indesign Beta 20.1 and nothing happens it just will not open

[Abhishek Rao]

Hi @mcqueen18,

Thank you for sharing more details! Since the app isn’t opening at all, here are a couple of troubleshooting steps to help resolve the issue:

1. Create a New Admin User Account:
Sometimes issues with system settings or permissions can prevent apps from opening. Could you try creating a new admin user account and attempt to open InDesign Beta from there? Here’s a guide on how to do that: [Create a new user account in Windows](https://adobe.ly/3UNToH4).

2. Try Opening in Safe Mode:
Another troubleshooting step is to start your PC in Safe Mode and see if InDesign opens. Safe Mode can help by running only essential processes, which may allow InDesign to launch. You can follow the steps here: [Start your PC in Safe Mode in Windows](https://adobe.ly/3AGQc9x).

Let me know how it goes! If the issue persists, please share any additional details or screenshots, and I’d be happy to guide you further.

Thanks,  
Abhishek Rao

[mcqueen18]

I created a new admin user account, but it did not work. I didn't try safemode, as how is that going to work moving foward.

Is there any update on when the native Indesign will work on Snapdragon. Or is anyone else having problems opening Indesign  Beta 20.1?

[Abhishek Rao]

Hi @mcqueen18,  

Thank you for the update, and I understand your concern about using Safe Mode as a long-term solution. Since creating a new admin user account didn’t resolve the issue, it’s possible that the issue may be specific to the compatibility of InDesign Beta with Snapdragon PCs.  

To address your query:  

1. The development of native support for Snapdragon processors is actively in progress, but we don’t have an official release timeline yet. I recommend keeping your Creative Cloud desktop app updated, as any announcements or updates about compatibility will appear there.  

In the meantime, could you confirm if any other Adobe apps (Beta or otherwise) are working fine on your Snapdragon PC? If so, it could help narrow down the issue.  

Let me know if you’d like me to share further steps to troubleshoot or escalate this matter. Your feedback is greatly appreciated!  

Thanks,  
Abhishek Rao  

[mcqueen18]

Hi Abhishek

Indesign Beta Version 19.5 was working fine, I was having zero problems and then one day it said my license had expired and I could no longer use it.

I just can’t get version 20.1 working at all, the program simply will not open.

I am really struggling as I have had to revert back to an old laptop, which moves a lot slower, and I have a brand new shiny one that I can’t use!

I look forward to the native version being available soon, or somehow being given access to use the beta version 19.5

Kind regards

Kylie McQueen
Australian Air Power Today
Flight Publishing Pty Ltd
M: 0424 156 773
www.australianairpowertoday.com.au<>

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[Frans v.d. Geest]

Hou're in the touch screen Workspace, an annoying Windows laptop thing. Change it to something like Advanced an restart InDesign