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I have tried to publish my project online using a newly updated InDesign version 18.0 (x64) but I receive the following error:
Error #0: Publish Online is currently not available for your organisation.
I am using a personal subscription via Creative Cloud, not an organisation/enterprise account and I have always been able to do this in previous versions.
Does anyone know what I can do to publish my project?
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Hello
Please see online documentation for steps to resolve
https://helpx.adobe.com/ie/indesign/kb/upload-error-publishing-indesign-document.html
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Rollback to a previous InDeisgn version
https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....
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I posted it 20 minutes ago you replied 10 minutes ago.
You go through all those steps in 10 minutes???
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I suggest you reinstall everything using this tool
Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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We having the same issue, does anyone fixed this issue? Thank you very much!
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Have you tried the suggested fixes in this thread?
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Yes, we have done all the suggested fixes.
Now we have ID 2022 and 2023 on the same computer, ID 2022 working fine but 2023 got the #0 error.
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In 2022 - use File>Export and choose IDML.
Open the IDML in 2023.
Save as a new file.
Try export again from 2023
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Thanks Eugene,
I just tried to create a file on ID2022, save as IDML, open in ID2023 -> publish online, the same error #0 pop up.
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@Pedro Cheng Please confirm whether you are using a Shared Device License package for InDesign, and we will assist you accordingly.
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Hi Vivek,
Yes, this is installed by Shared Device package.
This computer is expected to have more than 1 person login and they will sign in to Creative cloud by their school account.
Thank you very much.
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Hi Pedro,
This is a known issue with the Shared Device Licensing package & our product team is working towards a fix. They are able to fix it in the test environment at our end. However, it requires further testing on the external impacted machines. Please DM me any two suitable dates & time frames for a call along with the call back number & time zone. So that we can arrange a call back accordingly.
Regards,
Vivek