indesign CC 13.1 crashes on opening CS6 files

[kasra_yousefi]

Hello,

We recently upgraded from Indesign CS6 to CC 13.1 and any .indd file I open in the new application crashes.

• I can open the same document on the CS6 with no issues.
• Exporting to IDML and trying to opening that on CC didn't worked either
• InDesign CC opens the document first, (i.e. I can see the document content) and then pauses for 15 seconds and then displayes the crash dialog box.
• I cleaned the indesign recovery folder and reset preferences to no avail.

Any advice appreciated.

Kind regards,

Kasra

[BobLevine]

What operating system? Do they open in CC2019 14.0.1?

[kasra_yousefi]

Hi Bob,

Thanks for the message.

OS is windows 10 Enterprise.

I have no access to CC 2019. We are a large organisation and updating apps or change settings are restricted.

So I can't update to the latest and see how it works.

Thanks,
Kasra

[Bill Silbert]

Check with your network administrator and make sure that the network software is up to date and compatible with Creative Cloud. Sometimes IT departments don't update the network so that they can remain compatible with firewall and virus protection. It seems possible that something running within your network may be interfering with Creative Cloud.

[kasra_yousefi]

Hi Bill. Thanks for advice.-K

[Laubender]

kasra_yousefi  wrote

…

• Exporting to IDML and trying to opening that on CC didn't worked either …

Hi Kasra,

what exact version of CS6 are you working with? Go to "About InDesign" with the Ctrl key pressed (Win) / Cmd key pressed (Mac) to get the exact version number. If possible work with version 8.1.0 because there was some bug fixing with IDML export/import in versions after 8.0.0.

What exactly went wrong when trying to open an IDML file from CS6 with CC 2018.1 ?

Be patient. It could take a few minutes to process a complex IDML file.

Regards,
Uwe

[BobLevine]

Do you want to post a file or two on dropbox? Someone will take a look.

[kasra_yousefi]

Thanks @Laubender for the advice and sorry for belated reply (due to holidays shutdown).

What exact version of CS6 are you working with?

It doesn't matter which CS6 I've got because we can't update it due to our network administrative restrictions anyway. (I also don't have access to that machine now to check).

What exactly went wrong when trying to open an IDML file from CS6 with CC 2018.1 ?

InDesign CC opens the file, (artwork is viewable on the screen) and then in pauses for a few seconds and then crashes.(displaying the InDesign standard crash dialog box).

Kind regards,

Kasra

[kasra_yousefi]

BobLevine​ Thanks for the offer. However, our administrative policies restrict us from using cloud drives. If you can give me an e email address I can send a sample to you. Thanks. Kasra.

[SanyamTalwar · Accepted solution]

We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Sanyam Talwar

[kasra_yousefi]

Thanks sanyamt​ . I'm working in a large organisation, so I asked our IT to explore the possibility of packaging the latest version of Adobe CC and deploy it on my machine. (I can't do an update using Adobe CC app personally). I'll get back to you later. In the meantime, thanks for the comprehensive response.

Kasra