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maggied59944125
Participant
October 20, 2017
Answered

Indesign CC 2018 won't open

  • October 20, 2017
  • 12 replies
  • 13178 views

Indesign gives me these two prompts when attempting to open. I tried the Ctr+alt+shift when opening but it still won't work. I have Windows 7, and Illustrator and Photoshop work fine.

This topic has been closed for replies.
Correct answer SanyamTalwar

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

12 replies

C
CA_BE
Participant
October 19, 2022

Sorry to see so many are having issues. The only thing that works for me is to:

1. Start Creative Cloud Desktop

2. Go to "Updates"

3. Click "Check for updates

4. After the check, look in the "Updated recently"-list, double-click on "InDesign v 18.0

 

Running the software as administrator crashes it. I am using a Windows10 64bit-version and a GeForce 2080 Super-card.

J
JanBarborik
Participant
December 13, 2017

Same problem on my Mac. Please fix it ASAP Adobe!! :-(

    Tony_K7980078
    Tony_K7980078
    Participant
    December 5, 2017

    Same thing is happening to me on multiple computers running Windows 7. Indesign opens and hangs until I kill it. Nothing in the Event Veiwer logs except that I killed the program. This is frsterating to say the least.

    Running indesign as administrator does not work.

    The program InDesign.exe version 13.0.1.207 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: 8030

    Start Time: 01d36dd61689d4a4

    Termination Time: 12

    Application Path: C:\Program Files\Adobe\Adobe InDesign CC 2018\InDesign.exe

    Report Id:

    W
    Warfroggy
    Participant
    October 31, 2017

    I too cannot open InDesign CC 2018 - it will hang following the initial splash screen. Having said that, I followed the advice of one user here and started it with "Run as Administrator" and that worked.

    DoctrSuSE
    DoctrSuSE
    Known Participant
    October 31, 2017

    Just updated to CC 2018, which freezes on start up (menu/general screen shows up, but never loads the "Recents", etc.

    Screenshot:  Dropbox - Screenshot 2017-10-31 10.51.14.png

    Doesn't crash and needs to be manually killed off via task manager.

    Uninstalled and reinstalled.  No preferences carried over and ensured past versions were also uninstalled.  No improvement.

    Tried the CopyPlugins fix that was posted, no improvement.

    Starts up fine if run as Administrator, but this is not an acceptable solution.

    If I uninstall CC 2018 and reinstall CC 2017, that version still works.

    Running Windows 7 Pro.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 31, 2017

    If it’s starting up as an admin it sounds like you have a permissions issue somewhere.

    DoctrSuSE
    DoctrSuSE
    Known Participant
    October 31, 2017

    What permissions changes were made from 2017 to 2018?

    M
    maggied59944125Author
    Participant
    October 31, 2017

    and now CC 2017 keeps crashing....

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    October 31, 2017

    Can you please send me the crash logs at santalwa@adobe,com and also try launching InDesign by clearing cache and preference.

    R
    remoran
    Known Participant
    October 30, 2017

    Ok, I did the bug fix and THAN yours truly did the 4 finger job of control/option/shift/control to ask ID to reset prefrenses as the manual removal did not work. Will do a restart of ID later to see if the fix is for real.

    R
    remoran
    Known Participant
    October 30, 2017

    The bug fix DOES NOT WORK!!! Did the manual replacement of files deal. Nada. The app worked before, now it's useless. What the hell is going on here?

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    October 30, 2017

    Hi,

    Can you please send me the crash log and mail me at santalwa@adobe.com

    Sanyam Talwar

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    October 27, 2017

    Hi,

    We believe we have a fix available for the same. Can you follow the steps mentioned in the following KB document - https://helpx.adobe.com/indesign/kb/crash-fixes-october-2017-release.html and confirm if it resolves your issue?

    Regards

    Sanyam Talwar

    InDesign Engineering Team

    R
    rokl45132884
    Participant
    October 30, 2017

    Hi!

    I have followed the steps as described.

    Problem still remains.

    I have sent crash report through app.

    Rok

    Rok Lesjak

    Vodja računalniške priprave

    Head of desktop publishing

    Ljubljanska cesta 56

    4240 Radovljica

    T: 04 537 18 19

    E: rok@tkr.si

    www.tkr.si

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    October 30, 2017

    Hi,

    We are aware of the issue and are currently investigating into the issue.

    Sanyam Talwar

    A
    animagnum
    Participant
    October 26, 2017

    I have the same issue with the MacOS version of InDesign 2018. It crashes on startup.

      AnshulJain19
      Adobe Employee
      AnshulJain19
      Adobe Employee
      October 27, 2017

      Hi,

      Are you getting the same error of permissions issue to access the preferences folder as in previous note or InDesign is crashing on launch showing any error message. Please send your crash report to ansjain@adobe.com.

      Thanks

      -Anshul

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