Indesign CC 2019 Keep Crashing Without Doing Anything To It

[Starwar A-wing Fighter]

HELP!!!! Just updated CC 2019 14.1 and it keeps crashing without me doing anything to it. Anyone can resolve this?

I am on High Sierra 10.13.6, 3.5 GHz 6-Core with 32GB.

[Felix006]

Uninstall / Reinstall didn't help.

Illustrator and InDesign are both crashing on startup.

No recovery attempts on files

Not even opening files.

Start the software...5 seconds after it starts, it crashes.

[Felix006]

High Sierra 10.14.2

Adobe CC 2019

[Felix006]

I just used manage applications to change from 2019 to 2018 Version 13 and it opens and works fine.
InDesign CC 2019 is still crashing though.

[pcamis]

Happy to start another thread as I'm on Windows instead of Mac, but having exactly the same issue as many others detailed here.  Fresh installation of CC2019.  InDesign is crashing within 15 seconds of opening from the Start Menu with no other intervention.  Tried rebooting.  Tried clearing preferences.  No luck with either.

InDesign 14.0.1

Windows 10 x64

Crash report: [XML] InDesign Crash - 2019-01-09 - Pastebin.com

[chrisf012]

I am having this issue as well, using Indesign 14.0.1, and macOS 10.14.2. App stays open for a few moments then quits unexpectedly, despite a complete reinstall. I have had to revert to version 13.

[kagp]

I am having the same issue. This morning InDesign 2019 was working fine. Then all of a sudden it starts crashing within about 15 seconds after starting InDesign.

I'm on a MacPro 2013, Mac OS X 10.13.6

[kagp]

I've tried deleting the cache, the Version 14.0 folder, restarting the Macintosh. No change. It still keeps crashing within about 15 seconds.

[kagp]

I've been able to fix it, I think. InDesign has been up for a couple of minutes now with no crash.

The steps I took to get it running in my MacPro 2013:

1. From the Adobe Creative Cloud menu on my Mac I uninstalled InDesign.

2. Ran CleanMyMacPro X. There is a 'Full Uninstall' function in that. CleanMyMacPro X showed 3 or 4 other files that had not been deleted in the uninstall by Adobe. Those files were not part of the Volume 14.0 folder. I told CleanMyMacPro X to completely uninstall InDesign.

3. Restarted the Macintosh.

4. Reinstalled InDesign. Made sure that there were no third party xtensions installed.

5. Restarted InDesign and worked on a document for a few minutes.

6. Reinstalled my 1 third party xtension (after quitting InDesign).

7. Restarted InDesign.

After about as long as it took to write this post, InDesign is still running. I imagine the problem were those hidden files that CleanMyMacPro X found and deleted.

[SG...]

Hi,

It should be working again. A server side change was made and there's no need for uninstall/reinstall or sign out/in.

We're very sorry for the interruption.

regards,

steve

[Laubender]

Hi Steve,

"a server side change" was made?

Can you tell in more detail?

Thanks,
Uwe

[franciscas94820870]

Hi Steve

Its still not working for me... Do you have any other suggestions?

[SG...]

Hi,

Is this in Win or Mac?

[franciscas94820870]

iMac High Sierra

10.13.6

thank you

[franciscas94820870]

It crashes when Im trying to open a file done with indeed 2018

Help!

[franciscas94820870]

indd*

[franciscas94820870]

Actually it crashes anyway after 3 min of being open

[macfuzzylogic1967]

I am having the same problem on my iMac.

Indesign 2019 14.0.1 was working this morning.  Now crashes every time I open.

[elizabethd61855583]

InDesign and Illustrator both crashing on launch for me as well. Same issues as Felix006.

Odd that it this problem started today when I was working all last week and yesterday in both programs in the current 2019 versions and they worked fine.

Mac OS Mojave 10.14.2

InDesign 14.01

Illustrator 23.0.1

I had to get a project out the door so I actually had to reinstall previous versions of Illustrator (2017) and InDesign (13.01) to get any work done.

[Starwar A-wing Fighter]

Looks like whole world of Indesign user is having this same issue. Although it seems fix back in Nov, but it is coming back. I found that without connecting to the internet the ID and AI won't crash.

[Starwar A-wing Fighter]

It seems like the issue went away without me doing anything. I am now working on ID for about 10 min and it didn't crash...

[elizabethd61855583]

So weird... I actually did what kagp did and both Illustrator and InDesign are working for me now.