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Vesa Kärkkäinen
Participant
November 18, 2019
Answered

InDesign CC 2020 and CC 2019 slow performance on macOS Catalina

  • November 18, 2019
  • 7 replies
  • 12940 views

I am having issues with InDesign CC 2020 being extremely slow. I have re-install InDesign 2020 and InDesign 2019 and after that both version is extremely slow. HELP! I cant do my work, because every step is so slow, slow, slow.... I have macOS Catalina, MacPro and 2 x LG UltraFine screens.

 

 

{Renamed By MOD}

This topic has been closed for replies.
Correct answer jeffhalmos

What fixes the massive slowdowns I was having on the Mac was changing the color setting to Apple RGB. Perhaps something similar works on a PC.

7 replies

M
marcusv
Participant
June 26, 2020

We pay an expensive subscription to Adobe to supposedly have the best software and the best performance above all and I can't understand WHY is this version 15.1.1 SO SLOW....

M
micadeanna
Participant
June 27, 2020
I sometimes resort to using the older versions just because those are WAY
to fast 😞
A
ajdewey
Inspiring
June 12, 2020

I had the same problem - and was about to pull my hair out! I dug into "prefrences" and made this simple adjustment and it worked - you have to choose these options as "Fast" - now it is working. However, previous versions were openig up pixelated...But starting from scartch - this worked for me: 

B
Brad Grigor
Participating Frequently
April 22, 2020

I recently "upgraded" to CC from CS6. Subsequently, I did a bare metal install of Win 10 and then re-installed CC. As I write this, InDesign 2020 is searching a 236-page document looking for "s^]". It is taking at least 3 or 4 MINUTES to find each one. In general, InDesign 2020 is terribly slow at everything and gets slower the longer I have it open. It has resulted in me rebooting much more often than I like (or should ever be necessary). Please fix this Adobe--it is KILLING my productivity (and patience).

    J
    jeffhalmosCorrect answer
    Inspiring
    April 25, 2020

    What fixes the massive slowdowns I was having on the Mac was changing the color setting to Apple RGB. Perhaps something similar works on a PC.

      Willi Adelberger
      Community Expert
      Willi AdelbergerCommunity Expert
      Community Expert
      February 28, 2020

      I do not experience those problems, but in the past I had often huge performance problems. They were caused in given files which hat all or one of theses issues:

      1. They had some EPS files linked. Solution: Don't use EPS, use AI or PDF/X-4 instead.
      2. They had a lot of images embedded. Solution: Don't embed and unembed and link embedded files.
      3. They had an old history, either from old versions with many updates or many crashes. You can find this information in the file history. Go to About InDesign and hold down the cmd/ctrl key. Solution: Export as IDML, open the IDML, repair unwanted changes and save as new INDD.

       

      In my experience one or all of these problems caused terrible performance.

      J
      jeffhalmos
      Inspiring
      March 4, 2020

      Not for some of us. I can create a new letter-sized doc, and do nothing to it, and it still scrolls around with the grabberhand like I'm using a Mac SE.

      K
      kidguava
      Participating Frequently
      January 31, 2020

      I'm having the same problem and none of the solutions on the boards have worked for me. I have a brand new (week old) iMac and it is running slower than my previous 5-year-old iMac. Let Adobe know about this - vote on my user voice post:

      https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/39583759-cc-2020-catalina-makes-computer-really-slow

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      February 3, 2020

      Hi there,

       

      Sorry to hear about the trouble. If you have already tried the steps above, then we will need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help faster that way.  

       

      Regards

      Rishabh

      A
      annem98088358
      Participating Frequently
      February 23, 2020

      It would be really great for Adobe to be more transparent about this problem. If you look at the number of threads with people having issues and the fact that the 2019 release had the same issues until a code bug was fixed. Adobe does not acknowledge they have a code problem in any of the forums however and it just frustrates people. Most of the threads have many people who have done all the trouble shooting recommendations, several times over, and the problems remain but no response from Adobe. Could someone from Adobe please do the right thing and respond to this with an update on what is being done and when it will be fixed? @rishabht95040164 is just the messenger here but could you please look beyond the scripted responses for those little 'routine' fixes and come back with an update about the bigger issue? Thank you. 

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        November 18, 2019

        Hi there,

         

        Sorry to hear about the trouble you are facing with InDesign. I would request if you can try the following steps and share your observation:  

         

        1. Reset Preferences:  

        • Close all adobe applications 
        • Go to Locations:  
        • ~/Library/Caches 
        • ~/Library/Preferences 
        • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
        • Launch InDesign from the CC 

         

        Disclaimer: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

         

        1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.
        2. If that doesn't help either, login to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/indesign/kb/preferences-folder-read-only-issue.html.

        3. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.  

         

        Regards

        Rishabh

         

        Rag and Bone
        Community Expert
        Rag and BoneCommunity Expert
        Community Expert
        November 19, 2019

        I'm having similar problems. These instructions appear to be for Windows, not Mac OS Catalina, which is what both the OP and I want to know about.

         

        Are you able to offer the locations of 

        • C:\Users\user\AppData\Roaming\Adobe  
        • C:\Users\user\AppData\Local\Adobe.

        on a Mac?

         

        I have cleared caches and deleted prefs, which seem to help for about 2 days, and then the issues came back.

        A
        Anonymous
        November 18, 2019

        Moving to the InDesign forum from Community Help

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