Participating Frequently

Question

Indesign CC June 2015 update is seriously slow - HELP!

Forum|Forum|10 years ago
June 25, 2015
86 replies
90329 views

Updated Indesign last week, and it's really really slow.

Lots of lagging - very sluggish in moving things around, menus slow to respond etc. Very frustrating.

Colleague has the same issue both at work and on personal Mac.

Using Mac fully spec'd up to meet requirements.

Help!

This topic has been closed for replies.

Show previous replies

A

andeend23274730

Participating Frequently

I updated my InDesign about a week ago and it CRAWLS now. EVERYTHING is slow. Scroll through pages and it freezes. Move and image and wait five seconds to see anything happen. Click on something and again, wait a few seconds before it even knows what you've done. Not happy guys.

rickhino

Inspiring

Your only hope is to revert to the 2014 version. Adobe was having a sale on CC for the last week. If the software actually worked, I probably would have subscribed. Until they quit trying to send every move you make inside the software to their servers, I'll keep away.

Jabberwocky88676671

Participating Frequently

It is unbelievable that Adobe allow this to continue.

I have been on to their help a couple of times, they log on to my PC reset my preferences and insist that all will be well.

Well Adobe, guess what? All is not well. The amazing thing is, when you speak to them they act as if they are surprised you are having a problem.

Do they actually read their forums?

Jabberwocky88676671

Participating Frequently

Oh come on Adobe, fix this already

Indesign is virtually unusable for me now. Tried all the fixes, none worked.

It has got worse now, when i type in a text box the text disappears, I then have to click out of the box and the text comes back!! Dohh

C

cbishop01

Inspiring

The best solution for this slowdown issue is to go back to Indesign CC 2014

Jabberwocky88676671

Participating Frequently

Sadly I think you are right. I am downloading it now. Thanks.

rickhino

Inspiring

I have noticed that the InDesign speed issue is still not resolved. I've looked at clouds from both sides now, from near and far, but still somehow, it's clouds illusions I recall, I really don't like clouds at all.

In addition to the InDesign speed problem, Adobe has decided to put their need to push us to their cloud in the direct path of my workflow. Today I downloaded Inkscape and I will have to find a new graphic design program to replace Photoshop and InDesign. It will take me a while to learn and I will lose the excellent workflow I used to have before Creative Cloud became a Microsoft-style bloatware mess. But I can no longer rely on what used to be a great product. OK Adobe, Either get the bean counters out of the software development process or continue to lose customers.

C

cbishop01

Inspiring

I agree about the slow down not being fixed. It has gotten better but not as good as 2014. As for the cloud i like it because the software is always up to date. It did not work out so good from 2014 to 2015 but the cloud is a good idea. The programs are better to pay monthly rather than $3500 (or what ever the Creative suite cost) up front. Its a double edged sward. If rather than sending a new version out every year if they would just make the older version better the cloud would be even better.

rickhino

Inspiring

While you are correct about the benefits of the subscription and the cloud, the double-edged sword has been the death of thousand small cuts for some of us. My materials are proprietary and so use of the cloud violates my company's policy. If I could get in there and shut the whole thing down, I would. Also, because I can't use the cloud, I wanted to use the symbol library in Illustrator as my local repository. Too bad, so sad because the processing Adobe performs on my symbols renders them unusable after I pull them out of the library. The hoops are just getting to tight to jump through. Ok, now I'll have a little cheese.

ptcmark

Participating Frequently

On Feb 9, I speculated that things might be better once I had tried all the suggested fixes. For the record, I'd like to say that none of those workarounds actually paid off. I updated to build 11.2.0.99 today. There are still huge delays when changing pages or activating a text box, usually under a second, but often several seconds. Once today it took several minutes to display a page. I probably made it worse, frantically moving from page to page, adding one delay on top of another. Turning off the offending layer showed me I hadn't lost my page layout, but turning it back on still resulted in the delay. Finally, after several minutes, the page displayed again.

It happened a second time this morning, too. This time I waited, without doing anything, and the page displayed after several seconds.

Edited to add that this also happens when hovering my mouse over a text box.

For any Adobe folks who are still listening:

1. This is a different document than the one I was working on in February.

2. The situation is a watermark on a master page that's on a higher level layer than the one I'm working on. It's a full page .jpg, with the Oject/Effects/Transparency settings Blend Mode Normal and Opacity 10%. Changes to the page, including activating a text box, cause the watermark to hide the page at 100% transparency for some time. Eventually, the page renders normally and I can continue work. I have a Mac Pro 3.7 Ghz Quad-Core with 16GB of memory and a 500 GB flash drive.

3. This was not a problem in any version of InDesign I've owned from 2.0 to 2014. It broke with 2015.

Olesvendsen

Participant

If you have made some hyperlinks, try to close that panel. It works for me.

borticus

Participant

Hiya folks - After wrestling with this for months... multiple updates.... IDML's... trashing/updating prefs... reverting to previous versions.... adobe cleaner tool... optimizing displays... and two windows re-installs.... Here's what I found out today:

Unplugging my ethernet cable and turning off Wifi, put all programs back to normal speed.

We have 6 CC licenses, and are all running Precision M4800's - But I was the only one lagging out. Only difference with me is I'm the administrator on the account.... Weird.

Not an ideal solution... but at least now I can work at normal speed. Any thoughts??

rickhino

Inspiring

Not weird at all. You're disabling the cloud services that are creating the problem. Adobe won't fix this one for a long time because they're more interested in the profits they may gain from cloud services.

00rhodiad

Participating Frequently

rickhino says:

Not weird at all. You're disabling the cloud services that are creating the problem. Adobe won't fix this one for a long time because they're more interested in the profits they may gain from cloud services.

Sorry, did I miss something brilliant? If you've found a way to disable the BloatCloud, please share!

Here's a dream of mine: on launch I'd like to see a big button that says "opt-out" that would get rid of non-local fonts, libraries, stock photography, file serving, web publishing, etc., etc. But I'd settle for a "minimize network traffic" mode that simply pushed that crap at me less often and/or only when it didn't disrupt any other activity (I.E. me trying to actually use the app). Drives me nuts that my monthly CC subscription is funding junk that SLOWS ME DOWN rather than work that makes things better. ... But then, as you point out, "better" for the customer is not necessarily "better" for shareholders.

*sigh*

Makes me wonder if this network traffic is happening on ports that could be ... blocked somehow. Hmm. I don't at all mind Adobe verifying authorization on launch, but sure could do without the rest of the clutter. Let's see, something about port sniffing... Dammit. Wish I was a dev rather than a designer.

B

blajblu

Participant

I may have found *one more solution* to the slow performance problem. At least my installation now runs much faster than before.

What I did was moving all scripts in this folder:

/Applications/Adobe InDesign CC 2015/Scripts/Scripts Panel

…to somewhere else. This seemed to speed things up on my machine.

Before I discovered this, Indesign could unexpectedly paus for 10 seconds and display the infamous beach ball of OSX. This could happen anytime; when I clicked a textbox, resized an imagebox or something else.

My setup is the latest CC version on a 2013 Mac Pro (3,7 GHz QCX / 32 GB).

Frans v.d. Geest

Community Expert

Moving the Script Panel folder simply does nothing at all. It is just a bunch of scripts that get listed in InDesign. But they do nothing, it can have zero impact on performance. If things are really better you have done something else as well without realizing it it seems.

B

Bribribri1

Participating Frequently

So I have noticed (and this did NOT happen to my knowledge before) that even when I quit all Adobe Apps, and Kill the CCLibrary in the Activity Monitor, the CCLibrary will reappear in the Activity Monitor without my opening back anything Adobe. Why would this be going on? That doesn't seem right...

P

Pat481

Known Participant

I don't see anything wrong with this personally. Some apps require all other adobe apps to be closed to update, it needs to be open to allow this. If i get a font from type kit or put a new file in my creative cloud drive i'd want it to download on my machines automatically, not when I open up an app causing me to have to wait for it .

B

Bribribri1

Participating Frequently

Im not sure what you are responding to in regards to my statement Pat? I bring up the fact that CCLibrary is running in the background with NO Adobe Apps running bc one of the work arounds for the INDD issue is to kill the CCLibrary in the background.

B

Bribribri1

Participating Frequently

So its seems (for me atleast) the the CCLibrary isn't the problem. I followed the steps to remove the CCLibrary folder from the Adobe Creative Cloud folder inside Utilities. This folder has not regenerated, and CCLibraries no longer appears in my Activity Monitor. So this leads me to believe that it is the "Adobe Desktop Service" causing the problem. I still have to shut down all Adobe programs about every 3 hours and kill "Adobe Desktop Service".

Has anyone else noticed/experienced this?

M

miramara79203905

Participant

It would be very helpful to commenters, if not Adobe, to state which version of CC and which OS you're using. Is the condition different in 2015.2? Have you updated the Desktop App (not automatically updated)?

M

miramara79203905

Participant

The issue began with the first roll out of CC2015. I updated to the latest (2015.2) then made the discovery that the CCLibrary was not the culprit to my issue.

So, Bribirbir1, the slows persist on 2015.2.

There are, it seems, many other calls to Adobe (license, settings, updates) which remain suspect, aside from some recent update that's a processor or memory bully. I'm about to update 26 computers so I'd appreciate any info' accompanied by citation of your OS version and if you did the optional CC Desktop App update, in addition to which version of CC you're running. My lab is on 2015.1, Mac OS10.10.5, with only 8G RAM on current iMacs, with and without the Desktop App Update3.4.2.187. All have been crashing, hanging, slow, loading slowly for last couple weeks. We also run ESET by institutional policy, which may be a complicating factor.

D

davidchiapoco

Participant

Mine is ridiculously slow as well. 5k Mac.

On my windows machine it runs incredibly quick.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded