InDesign crashes when closing documents following latest update
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As the title suggests, since the latest update, InDesign (20.2) now crashes when closing documents.
This has only occurred since the latest update and happens on every document I open or create then close. Generates an Apple Crash Report but not an Adobe one.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc desktop bugs">
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Not quite sure why this was moved – it was originally posted in "Bugs" as I determined that was what the issue was
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When you updated did you retain the preferences from the previous version? Using preferences that were compatible with older InDesign code usually will lead to poor performance in the newer version. Try resetting your preferences. This will restore the program to its defaults. Hopefully running a "clean" version of InDesign will fix the issue tht you're having.
To reset preferences:
For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Are you using Typeface? If so, then it started causing crashes after the 20.2 update. If you do use Typeface then either disable its font auto-activation option for now or revert to InDesign 20.1 from the Creative Cloud app (Other Versions menu).
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Yes, I use Typeface and have found that turning off the auto-activation stops InDesign crashing.
Seeing as it was the 20.2 update that caused this, the issue is not with Typeface but with Adobe.
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Did the suggestions from the experts help resolve the issue, or are you still experiencing crashes? Let me know how it’s going. Moreover, sharing a similar community thread: Solved: 20.2 UPDATE (March 4 2025) lets ID crash - Adobe Community - 15190174
Looking forward to your update!
^
Abhishek
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Yes, turning off Auto-activation in Typeface resolves the issue but this is an issue that Adobe need to address not Typeface seeing as it was the Adobe ID 20.2 update that caused it.

