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InDesign crashes when I try to export to reflowable epub.
I have done this hundreds of times without an issue but something is screwing things up this time.
The only difference is I am pasting some text in from another indesign file of the same format.
The document is a digital (ebook) file. Styles are used for all text.
Appreciate any suggestions. I've tried everything I know how to do, and it still crashes.
Windows 10 (up to date), latest version of ID (I also just noticed an update and did that, but the problem repeats.)
Last windows Event Viewer error (data) says:
MsRtfConverter.exe
1.1.1.0
58d210a2
KERNELBASE.dll
6.2.19041.5553
c8d669ba
e0434f4d
000000000003b699
the InDesign crash log has been removed. I can't get it to save as a text file. Any suggestions? I'll reattach as soon as it saves. I'm getting a message that it didn't match the .txt, or some such.
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Also here's the log from app data/roaming (does it have to do with those plugins no loading?)
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Okay, so I saved as IDML, opened that, saved it as ID file again--even cleaned up some missing fonts and checked everything. No errors.
BUT THEN I GOT THAT CRASH AGAIN. The crash always has:
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFFE22DB498">
<backtrace crashedThread="0">
>opened as a copy and tried again. Same crash.
>started from scratch, using a fresh template, placing the docx file, using Word MAPPING to assign styles. Did a basic cleanup and tried again. IT STILL CRASHED.
The only thing i can think of is the docx file was somehow corrupted at the start, and I'm not sure what to do to clean it up, as I still don't know what's causing it.
I've been trying to figure this out for EIGHT hours.
UPDATE: tried from scratch again-compiled original manuscript from Scrivener, to a docx.
Created fresh template
Imported with word mapping using place in new template
tried to export as epub and it crashed again.
I don't know what else to try.
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Do you have access to WORD? Or anything else that can save your DOCX file as RTF?
If not - you can click my nickname and send me a private message with a link to your file - I can convert it for you.
DOCX is a proprietary format own by Microsoft.
Looks like you have only 16GB of RAM on your laptop - what other software do you run at the same time and how much free RAM is left?
And could you please do not post WHOLE log/crash report as contents of the post - but save as a TXT file and attach to the post?
Tagging @Dirk Becker - could you please take a look at those logs?
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Yeah the log is way too big. I will correct.
Also, i already tried RTF version. That crashed too.
My laptop has handled all this with 16m of RAM for quite a while. I just don't think that's it. It seems to be ID itself. I'm going to try uninstalling and installing the 19 version, just to test it.
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@Robert at ID-Tasker has some good ideas, strippng the styles and the text in a plain text editor.
Just want to weigh in on some issues you're facing
Sounds like text paste from another file makes it crash so it would lend to being a sneaky corruption or hidden formatting that’s triggering a bug in the reflowable EPUB export engine. The EXCEPTION_ACCESS_VIOLATION error in KERNELBASE.dll is essentially InDesign’s way of saying it tried to access memory it wasn’t allowed.
Experiment with exporting a small section at a time to see if you can isolate the offending content. A good way is to divide and conquer method, so 50% of the pages, then the other 50% - then whichever side it fails on you can go 50% again until you find the page(s) causing the issue.
As you already mentioned rolling back to a previous version of InDesign, here's a link to do so if you are not sure how to.
You may also want to give this a go to remove other versions or reinstall a previous version
Reinstalling rarely fixes everything - you can do a complete reinstall using the Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Let us know how you get on.
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@Robert at ID-Tasker has some good ideas, strippng the styles and the text in a plain text editor.
By @Eugene Tyson
Where am I suggesting anything like that?
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I apologise, I thought when you meant saving to RTF to strip the styles, but I was erroneous in this instance.
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I did get it to export, but only after installing the last version 19 of ID, and using that. I, of course, had to recreate from scratch the most important paragraph and character styles. I was just doing a test. Now, I'll have to see if it works when I correct all the styles and formatting and try again.
I used the loaded styles from a 2023 template, so it still had the previous fonts I used. My main font was Adobe Garamond Pro, and now I'm using Adobe Kis. Previous other font was Olive and now it's Brandon Grotesque. Not sure if any of this is related to fonts, but I guess I'll find out when I've changed them and exported.
I already tried the RTF tack. But ID won't let me import/place an RTF file....so....stuck with Word files. (And no, I don't use Word, ironically, because it corrupts files, and has lots of garbage. I only use WPS or Open Office Writer to VIEW files, not to create them. The docx files are created from Scrivener which compiles out to various formats. I've used both epub and docx as the converted file. It's always given me CLEAN files. The only other thing I use is Calibre to convert the epubs to docx.
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Hi @Kelli Jae Baeli,
Glad you got it to export using InDesign 19! It’ll be good to see if the issue reappears after adjusting styles and fonts. If you haven’t already, please submit a crash report via the Adobe Crash Reporter dialog box, include your email, and DM me the details so I can have the product team review the logs. Let me know how it goes!
^
Abhishek
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Everything went smoothly when I formatted for the final form. No problems. So I suspect it's actually the version 20 of ID. That's when I started having issues--when I updated. Have sent crash reports repeatedly, already. So they are there.
Thanks for trying to help.
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Just for the record, there is no Word-compatible app that writes truly compatible files, at least, not for downstream use such as importing to InDesign. Most such tools will swap and convert and change documents to something generally compatible with Word and other Word-equivalent apps, but all — in my experience — do a faulty job of creating truly Word-equivalent files at the file and structural level, which is crucial for any use that's going to look past the stream of text. The problems multiply when the chain of "compatible" apps grows, as in converting A to B to C to "Word."
It is a universal problem frequently encountered in this forum and other places that "InDesign won't work right with my Word file" slowly unravels to "InDesign won't work right with the Word-format file I exported from Docs/Pages/Acrobat/etc."
You can dislike and shun Word if you like, for whatever reasons, but I suspect all of the problems above and noted in other threads are that you are using secondary tools that do an inferior job of Word file creation — because that's the long history of using "Word" files in InDesign, especially when the goal is EPUB and sometimes PDF export. InDesign demands truly compliant files, especially for things like footnotes, endnotes, and all forms of export.
The solution is to take ANY Word file you get from a third-party source and open and resave it in a genuine copy of Word. That fixes these maddening compatibility problems at least 9 times in 10. (Ideally, Save As to DOC, DOCX and RTF as a standard practice, as that increases the possibilities one or the other variant will work properly.)
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┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.1 ┊ (Amazon) ┊┋
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