InDesign crashes whenever I try to hyperlink - in a specific document

[maggieraebrz]

Hi All,

InDesign CC 2017 keeps crashing on me whenever I try to create a new hyperlink to anything. I already have about 20 hyperlinks made, and am still able to make them in other documents. Any suggestions on what could be causing this?

Thanks,

Maggie

[Steve Werner]

If it only happens in this document, save the file as IDML and reopen.

If it happens in every document you test, try restoring your InDesign preferences:

Trash, Replace, Reset, or Restore the application Preferences

[maggieraebrz]

I tried saving it as an IDML, and also back to an INDD from that document - both still crashed.

I also reinstalled indesign and reset preferences- same issue.

It's only this document.

[Steve Werner]

Are these hyperlinks to text? Or to an object? Or both?

[Sushil Kumar Srivastava]

Hi Maggie,

I am Sushil from InDesign team. Can you provide following information about the issue so that we can reproduce the issue at our end.

1. Are you facing the issue with specific document? Please provide the document in which you are facing the issue.

2. What is the configuration of your system?

3. Were you facing the same issue in older version of InDesign? or is it a recent issue in InDesign CC 2017?

Thanks,

Sushil Kumar Srivastava

InDesign Team

[JamesWamser]

Hi Sushil,

I'm having the same problem with an InDesign 2015.4 document when I open in 2017, although I was able to open another InDesign 2015.4 document the other day and update the Hyperlinks.

I deleted my preferences, saved as an IDML. If I create a new document, then open the Hyperlinks panel I have no issues.

Running on macOS Sierra

I can send you the document. Just need your email address.

[clapczyn]

Hi,

I got the same problem.

Running: OSX Sierra, Indesign 2017

This happens in every document. When I try to change certain hyperlinks the program crashes. Not always but 3 out of 5 times.

Sometimes when I copy an URL into the hyperlink field, sometimes when I change URLs – always when I submit the change by pressing the return key …

[JamesWamser]

I had to install InDesign CC (2015) in order to update my Hyperlinks. Hope there is a better solution going forward.

[Sushil Kumar Srivastava]

Hi Stefan,

Can you provide the video of your screen so that we can find out root cause of the issue.

You can share the video at ssrivast@adobe.com

Thanks,

Sushil

[Sushil Kumar Srivastava]

Hi James,

You can provide the document to ssrivast@adobe.com

Thanks,

Sushil

[kmargolese]

Hi 

I am having the same issue, I was able to add hyperlinks in a few places in the document but now everytime I try again to add more hyperlinks, the program shuts.

I am just on a trial program now, but it is newly installed on a Mac using Catalina and the InDesign is 15.0.3

[kistin]

Same issue here with both text and image hyperlinks. When I try to edit or add hyperlinks it crashes. Tried removing preferences without success. Have uninstalled 2017 and gone back to 2015 until this is resolved.

iMac, Yosemite 10.10.5, InDesign CC 2017

[perceptivegroup]

Hopefully these steps would help?

1. Open the InDesign CC 2017 file;

2. Package the InDesign CC 2017 file;

3. Open the IDML file within the package in InDesign CC 2015;

4. Open the hyperlink palette;

5. Delete any broken hyperlinks (this is where the error lies – broken hyperlinks which where used in previous InDesign CC 2015 files);

6. Save the file as an InDesign CC 2015 file;

7. Open the InDesign CC 2015 file in InDesign CC 2017;

8. Open the hyperlinks panel.

[Monica Singh · Accepted solution]

Hi Brad,

A fix has been provided to resolve this issue.

Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html to resolve your issue, if still facing.

Let me know if it works for you.

Thanks,

Monica Singh

InDesign Team

[Micro Consulting]

@Monica

Thank you. Resolved with this fix.

[lindam33227813]

What about a PC fix? Having same issue on my PC. Link for fix is for MAC.

[Comms6004]

I've also come across the same issue using a PC. Is a fix available?

[Sushil Kumar Srivastava]

Hi,

Please provide the document on which you are facing the crash on your PC.

You can share the doc at ssrivast@adobe.com

Thanks,

Sushil Kumar Srivastava

[matdawna]

I have the same issue!  InDesign crashes everytime I try to create hyperlinks on a PC. Is there a fix for the PC?

[Sushil Kumar Srivastava]

Hi Dawn,

In order to fix the issue, first I need to find out the root cause of the issue. Please share the detail of the issue at ssrivast@adobe.com.

Thanks and Regards,

Sushil Kumar Srivastava

InDesign Engineering Team

[matdawna]

Hello. I have a created a simple document, but when trying to hyperlink, InDesign crashes. I have attached the file that this is doing this on. I have not attached the images as the files is too large.

Dawn

[Sushil Kumar Srivastava]

Hi Dawn,

Where did you attach the file? I am not able to see the files you attached. Please share the files at ssrivast@adobe.com

Thanks and Regards,

Sushil Kumar Srivastava

InDesign Engineering Team

[EnodoGames]

Hello Sushil,

I am facing a similar issue on Windows with Indesign CC. I tried to delete a hyperlink in an Indesign File. The app crashed, and now it crashes each time I try to open my file. What can I do? Can I send you the file?

Thank you very much,

Harold from France

[Sushil Kumar Srivastava]

Hi Reynes,

Please share your files at ssrivast@adobe.com along with the steps to reproduce the crash.

Regards,

Sushil

[joshh80130265]

I am having the same problem.  Every time I try to edit hyperlinks InDesign crashes.  The plugin seemed to work for Mac users.  Is there not a similar plugin for those of us working on PCs?