Participant

Answered

InDesign crashes whenever I try to hyperlink - in a specific document

Forum|Forum|9 years ago
November 11, 2016
5 replies
12468 views

Hi All,

InDesign CC 2017 keeps crashing on me whenever I try to create a new hyperlink to anything. I already have about 20 hyperlinks made, and am still able to make them in other documents. Any suggestions on what could be causing this?

Thanks,

Maggie

This topic has been closed for replies.

Correct answer Monica Singh

Hi Brad,

A fix has been provided to resolve this issue.

Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html to resolve your issue, if still facing.

Let me know if it works for you.

Thanks,

Monica Singh

InDesign Team

J

joshh80130265

Participant

I am having the same problem. Every time I try to edit hyperlinks InDesign crashes. The plugin seemed to work for Mac users. Is there not a similar plugin for those of us working on PCs?

M

matthewh67333196

Participant

I was having a similar problem on PC and would like to offer a possible workaround.

Create a new, empty document.
Make sure the Hyperlinks window is open and accessible. (If it crashes at this point, I don't know what to tell you)
While that empty document is still open, open up the file you want to add hyperlinks to. It may work now.

Again, I was having the same problem described by many here, and this got it back working again.

Matt

J

joshh80130265

Participant

This did not fix the problem.

Josh Hamblin

[personal info removed by moderator]

perceptivegroup

Participant

Hopefully these steps would help?

1. Open the InDesign CC 2017 file;

2. Package the InDesign CC 2017 file;

3. Open the IDML file within the package in InDesign CC 2015;

4. Open the hyperlink palette;

5. Delete any broken hyperlinks (this is where the error lies – broken hyperlinks which where used in previous InDesign CC 2015 files);

6. Save the file as an InDesign CC 2015 file;

7. Open the InDesign CC 2015 file in InDesign CC 2017;

8. Open the hyperlinks panel.

Monica SinghCorrect answer

Adobe Employee

Hi Brad,

A fix has been provided to resolve this issue.

Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html to resolve your issue, if still facing.

Let me know if it works for you.

Thanks,

Monica Singh

InDesign Team

M

Micro Consulting

Participant

@Monica

Thank you. Resolved with this fix.

K

kistin

Participant

Same issue here with both text and image hyperlinks. When I try to edit or add hyperlinks it crashes. Tried removing preferences without success. Have uninstalled 2017 and gone back to 2015 until this is resolved.

iMac, Yosemite 10.10.5, InDesign CC 2017

Sushil Kumar Srivastava

Participating Frequently

Hi Maggie,

I am Sushil from InDesign team. Can you provide following information about the issue so that we can reproduce the issue at our end.

1. Are you facing the issue with specific document? Please provide the document in which you are facing the issue.

2. What is the configuration of your system?

3. Were you facing the same issue in older version of InDesign? or is it a recent issue in InDesign CC 2017?

Thanks,

Sushil Kumar Srivastava

InDesign Team

J

JamesWamser

Participating Frequently

Hi Sushil,

I'm having the same problem with an InDesign 2015.4 document when I open in 2017, although I was able to open another InDesign 2015.4 document the other day and update the Hyperlinks.

I deleted my preferences, saved as an IDML. If I create a new document, then open the Hyperlinks panel I have no issues.

Running on macOS Sierra

I can send you the document. Just need your email address.