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InDesign Crashing When Opening Story Editor - Mac M1

New Here ,
Oct 26, 2021 Oct 26, 2021

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Indesign crashes every time I open Story Editor. Why? I have the most up to date version for 2020 Macbook Air, Apple M1 chip, 8gb memory.

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Hello - I have you your own thread. 

It's best to keep issues separated to ensure that you get the help specific to your issue and not someone elses.

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

=========

You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Are you have this bug with every documents or with only one exact?

 

If this is only one strange indd with that behaviour then try to save as idml this file, open this idml and save as new indd. Is it helps to you?

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Thanks very much, you were right!

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I hear you brother and I have a feeling it has nothing to do with your machine, you have the one of the best Apple has available. I don't remember ever having this many problems when the Adobe products were purchased and owned outright on disc or stand-alone pieces of software. It seems the more cash we fork out, the more frustrations and problems we have. Mo Money/Mo problems!! 

 

There is a good chance it is just that particualr file as I went through a similar scenario. I was able to get around this by totally uninstalling InDesign (used that Adobe Cleaner app these guys go on about) and reinstalling the latest version of InDesign but I rebuilt the file again in a fresh document. However, the file I was rebuilding was a one page flyer that I could mimick from a PDF reference layout of an almost identical flyer. Can you do that or is the file you are working on too big and complex to rebuild again? 

 

If it is, try the usual fixes that are suggested in most of these threads. (IDML export, Delete preferences, Uninstall with Adobe Cleaner, etc. etc) The file got corrupted somehow, I don't why (which is part of the frustration) but it did. Clients don't care about the reason either so you just have to do whastever you can to get back on track. 

 

I also suggest investing in a punching bag as there will be more frustration to come. It is a lot cheaper and quieter than punching your screen or screaming obscenities.

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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quote

I hear you brother and I have a feeling it has nothing to do with your machine, you have the one of the best Apple has available. I don't remember ever having this many problems when the Adobe products were purchased and owned outright on disc or stand-alone pieces of software.


By @dtrayne

Firstly, it might be the best Apple have to offer, but it's not the best out there. It's a good machine and matches performance of a lot of mid-high range processors in the Intel and AMD range.

 

Do you remember having this many problems before you got a Mac with their own M1 chip? Maybe that's the problem? Just a guess.

 

You never owned the software out right - it was always licensed. The only change is that it is a yearly fee now rather than an upfront payment. The pricing model is very sustainable for most people. 

 

quote

It seems the more cash we fork out, the more frustrations and problems we have. Mo Money/Mo problems!! 


By @dtrayne

Have you spoken with Apple support - for all the cash you forked out? 

 

quote

There is a good chance it is just that particualr file as I went through a similar scenario.


By @dtrayne

There is no indication it's even remotely related to the issues you faced (and were able to salvage thanks to the help from the forum of Users - who are just Adobe users like you - we do not work for Adobe.

quote

I was able to get around this by totally uninstalling InDesign (used that Adobe Cleaner app these guys go on about)


By @dtrayne

Great to hear that you were able to fix the issue this way - it may not be the same for the OP. And this Cleaner Toll that 'these guys go on about' is a tool supplied by Adobe we are simply pointing in that direction. 

There's a whole support centre that you can use

https://helpx.adobe.com/support/indesign.html

And in the bottom right is a chat icon to get in touch with Adobe support.

 

quote

If it is, try the usual fixes that are suggested in most of these threads. (IDML export, Delete preferences, Uninstall with Adobe Cleaner, etc. etc) The file got corrupted somehow, I don't why (which is part of the frustration) but it did. Clients don't care about the reason either so you just have to do whastever you can to get back on track. 


By @dtrayne

These are the usual fixes - and work well in most scenarios. 

File>Export and Choose IDML - open in InDesign and save as a new file name.

Adobe Cleaner Tool is a last resort or when multiple issues are arrising.

The other fix is to reset preferences - all mentioned already.

 

Corruption can occur in files from outside sources. A damaged image file supplied. A font supplied that is damaged. Or 

An unsupported colour profile, or an unsupported image compression. Files with complex compound and clipping masks - or far too many paths copy and pasted into a document. 

 

There are so many reasons outside of Adobe why files can get corrupted.

 

And while I want to remain impartial and on the fence as why these occur - I have to say - in the last year I've seen more and more people who are switching to M1 Macs and having issues. 

 

Yet the blame is squarely on Adobes shoulders? I suggest you take up some of the issues you're having wite the M1 Mac with Apple.

 

InDesign has worked perfectly well for me for over 20 years on Intel based Windows machine and also an Intel based Mac (that's about 9 years old now).

 

I am not upgrading to M1 Mac until all the issues are resolved. And it's absolutely a general consensus that you don't upgrade to a new platform or a new version of software until you see a lot of kinks ironed out - usually about 6 months.

 

However, it's been about a year since M1 Macs and the issues still persist. I will hold off on this 'amazing' mid-high end ranging machine that costs 3x the amount of a computer that performs just as well - no, better - than the M1 Macs that have so many issues.

 

 

 

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi there,

 

Sorry to hear about your experience. Please make sure you have the latest version of the app & OS. You may follow the suggestions to install the latest version of Adobe InDesign 2022(v17.0) here

In addition to the suggestions shared earlier, you may also try the troubleshooting steps provided on this community post. Hope it helps.

 

Regards,

Ashutosh

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Explorer ,
Nov 02, 2021 Nov 02, 2021

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I'm having the same problem. I've tried all of the solutions here, and nothing helps. Sometimes if there's an update to InDesign or MacOS that I haven't installed yet, it's fixed for a while if I install the update, but then it starts happening again. Support people aren't helpful. I tried using the chat, and that person thought an acceptable solution was to put all of my InDesign files on the desktop. 😞 

 

I no longer have any hope that Adobe is ever going to fix this problem, so I'll have to get used to not using the story editor. It's a hard habit to break. 

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Adobe Community Professional ,
Nov 03, 2021 Nov 03, 2021

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You're resounded to it being an Adobe issue. 

Could it be something else? Anti virus? Third Party Apps? Any plugins? Any peripherals? Anything else going on?

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