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Hi Everyone,
I am trying to open a file that was created in Indesign CS4 on the new InDesign. when I open it it says converting data but freezes. how can I get this to work?
Thanks
Hi there,
Sorry to hear about this. Looks like the file got corrupt/ damaged. I am hopeful that the issue was fixed. If not, please email your file to idfile@adobe.com & we will take a look at the file.
There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired.
I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.
Regards,
Srishti
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It sounds lile the file is corrupted. Any subsequent version of InDesign should be able to open an InDesign CS4 file. Do you have a back up of that file?
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I don't think so the file was last access in 2009.
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i dont have CS4 i am using the lastest version of indesign from the cloud. i want to open it with the new indesign the file was created in CS4.
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Hi there,
Sorry to hear about this. Looks like the file got corrupt/ damaged. I am hopeful that the issue was fixed. If not, please email your file to idfile@adobe.com & we will take a look at the file.
There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired.
I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.
Regards,
Srishti
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It happens to me, when I have used a 3rd party plug-in in that time. If you can, open it in CS4 or in the oldest version you have and save as IDML and try to open that. If that is not successful, try a blind opening and convert to IDML. Blind open can be done via script, it converts a file without opening to IDML.
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Save the script as text file with the ending .js
// blindOpen_and_IDML-Export.jsx
var _file = File.openDialog("InDesign-Datei"); // Select the file
if(_file != null)
{
var d = app.open(_file, false); // Open file without showing it
d.exportFile(ExportFormat.INDESIGN_MARKUP, File(_file.fullName.replace(/.indd$/i,'.idml'))); // Export to IDML
d.close(SaveOptions.NO); // Close without saving
}