• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Indesign file doesn't open

New Here ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Hi there, my name is Pablo; I was working on an indesign file, my laptop crushed and when I restarted and tried to open the file again, an error message appeared (see img attached). The file appears in the folder without the ind logo, not sure what that means anyways...(see img attached). In any case I haven't found any way to open the file and retrieve the info...

 

Anybody has any idea how to solve this ?

Thank you so much !

TOPICS
Bug , How to

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Dec 04, 2022 Dec 04, 2022

Hi Pablo,

first delete the InDesign lock file (starting with ~ace...).

As long as this file exists InDesign will not open your file as InDesign believes that this file is already opened by another user (see error message).

Stephan

 

Edit: misspelling corrected

Votes

Translate

Translate
Community Expert , Dec 04, 2022 Dec 04, 2022

I got the file - opened fine for me.

I sent the idml file - should open and remove any corruption.

Although - as mentioned below deleting the IDLK would probably do the trick.

 

But you've probably lost some edits/changes etc. 

Please double check all is in order.

Thanks

Votes

Translate

Translate
Community Expert ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Thanks Eugene, never done tis before...how do I run the script ? Do I need a specific software or app ? Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

not working..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Can you post the .indd file here? OR send to me in a private message.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

I got the file - opened fine for me.

I sent the idml file - should open and remove any corruption.

Although - as mentioned below deleting the IDLK would probably do the trick.

 

But you've probably lost some edits/changes etc. 

Please double check all is in order.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Thanks Eugene, the file you sent me works 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Hi Pablo,

first delete the InDesign lock file (starting with ~ace...).

As long as this file exists InDesign will not open your file as InDesign believes that this file is already opened by another user (see error message).

Stephan

 

Edit: misspelling corrected

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

LATEST

Thanks Stephan, will keep in mind that tip for the next time 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines